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"The face of the hotel, bellman, was not welcoming. Front desk staff was mediocre. The lobby bar was a very good experience with traditional live mus ... " More

By a verified traveller on Sun 16 Dec 2018

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Hotel Description

3.5-star Colonial hotel near Museo Nacional de Bellas Artes

Oceanside stay

Within a 10-minute walk of this Old Havana hotel, you'll find Museo Nacional de Bellas Artes and La Bodeguita del Medio. Also, National Capitol Building is within half a mile (1 km) and Plaza de Armas is within 2 miles (3 km).

Dining options, 3 bars/lounges

This Colonial hotel includes 2 restaurants, an outdoor pool, and a fitness center. Traveling on business? Take advantage of the laundry service and WiFi in public areas. 2 coffee shops/cafés, 3 bars/lounges, and a poolside bar offer an array of options for drinks and a bit to eat.

Soaking tubs, WiFi

Boasting deep soaking bathtubs, the 178 guestrooms also offer WiFi and 24-hour room service. Other amenities include minibars, premium bedding, and TVs with satellite channels.

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double Room Single Use

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Sevilla ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Sevilla

Everyone (1)
3 out of 5
The face of the hotel, bellman, was not welcoming. Front desk staff was mediocre. The lobby bar was a very good experience with traditional live music everyday and night. The rooms where comfortable but overpriced. I realize we are on an Island and there are bugs but I didn't expect to see cockroaches in our room.

Posted by on 16 Dec. 2018

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Comment from Hotel Management

21 Dec. 2018 by Yaira Sánchez-Quality Specialist-Hotel Mercure

Dear. Thank you! for taking the time to write an opinion. We are sorry to hear that your stay did not meet your expectations. We have been discussing the matter with the relevant departments and we are working to prevent events like the one you experienced from happening again. Best regards,

Property Features

Hotel Sevilla offers its guests an outdoor pool and a fitness center. There are 2 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is available in public spaces for a fee. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Sevilla. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Havana hotel.

  • 1 building
  • 178 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • 72 sq m of conference space
  • Built in 1908
  • Bar by the pool
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Sevilla offers 178 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Satellite television is provided. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:00 AM.

Torre del Oro - Overlooking the ocean, this fine-dining restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.

La Giralda - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Open daily.

Bar Habana - This bar overlooks the ocean. Open daily.

Patio Sevillano - This tapas bar specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Open 24 hours. Open daily.

Bar Piscina - This sports bar serves brunch, lunch, and light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 11:00 AM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Please note that credit cards issued by US banks or their branches are not accepted.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 1.00 per hour (1-device limit, rates may vary)
  • Fee for wireless Internet in public areas: USD 1.00 per hour (1-device limit, rates may vary)
  • Self parking fee: USD 1 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mercure Sevilla Havane Havana
  • Mercure Sevilla Havane Havana
  • Mercure Sevilla Havane
  • Hotel Sevilla Havana
  • Sevilla Havana
  • Mercure Havana
  • Hotel Sevilla Havana
  • Havana Hotel Sevilla
  • Mercure Hotel Havana
  • Hotel Mercure Sevilla Havane
  • Hotel Sevilla Hotel
  • Hotel Sevilla Havana
  • Hotel Sevilla Hotel Havana

You should know

  • Pool access available from 10 AM to 6 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.