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4.1 out of 5

"Access is a traffic problem but location is great " More

By a verified traveller on Thu 06 Aug 2020

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Hotel Description

3-star eco-friendly hotel with indoor pool

In Burlington

Within a 5-minute walk of this Burlington hotel, you'll find Spencer Smith Lakefront Park and Lake Ontario. Burlington City Hall and Burlington Art Centre are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 129 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, coffee/tea makers, and free local calls are also available.

Standard Room, 2 Queen Beds (City View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed (Lake and Park View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds (Lake and Park View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed (City View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Waterfront Hotel Downtown Burlington ratings based on 8 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Waterfront Hotel Downtown Burlington

Everyone (5) Family (4)
5 out of 5
Access is a traffic problem but location is great

Posted by on 6 Aug. 2020

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3 out of 5

Posted by on 17 Feb. 2020

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5 out of 5

Posted by on 24 Mar. 2019

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4 out of 5
Love the location - right on the lake - view of lake & park ( all lit up for Christmas!) I love that there are windows that open - could hear crashing of waves (bad ice storm while I was there) Wish they had better food in the hotel restaurant - it's mediocre at best (& menu is much more limited than the menu on line)

Posted by on 3 Dec. 2019

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Comment from Hotel Management

10 Jan. 2020 by Dwight - Guest Services

Dear valued guest, Thank you for choosing the Waterfront Hotel in Burlington. I appreciate you for taking the time out to rate your experience with us. I'm sorry to hear that you weren't happy with our restaurant's menu choices. I'll be sure to pass this comment to the restaurant Management. I'm glad you enjoyed our hotel and it's location on the Waterfront. We hope to see you again.

5 out of 5
Close to downtown great friendly people. Room and staff at hotel were friendly and helpful

Posted by on 30 Sep. 2019

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Comment from Hotel Management

8 Oct. 2019 by Dwight

Dear Valued guest, Thank you for the great review. I'm happy to hear that you enjoyed your stay at the Waterfront Hotel, Burlington. We look forward to seeing you again in the future. Kind Regards

5 out of 5
Great location on the lake and for exploring Burlington! Short drive to Niagara as well

Posted by on 2 Apr. 2019

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4 out of 5
Location was great. I went with "lake view" room. Was unable to see anything as trees blocked view. The bed and furnishings were very comfortable. Unfortunately when I went to have a bath the whole piece blew off :( The food at the restaurant was great. Nice portions at a decent price. Pool and fitness area was very nice and clean as well. The hallway carpets are very interesting, hard on the eyes but were clean.

Posted by on 20 Aug. 2018

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2 out of 5

The location is great.

Not impressed by this hotel. It was very noisy. Before 8:30am, the renovation started with loud drilling by our room. The room was not comfortable, there is only one chair and the bed was not great. The parking sticker issued by the hotel was too small, which resulted in us getting a $45 parking ticket. The hotel was not responsible for our ticket and we will have to deal with it directly with the city of Burlington.

Posted by , from Columbia, MD on 23 Jul. 2016

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About the Waterfront Hotel Downtown Burlington

Location 2020 Lakeshore Road, Burlington, ON L7R4G8

Property Features

Waterfront Hotel Downtown Burlington offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 5005 square feet (465 square meters) and includes conference space. The eco-friendly Waterfront Hotel Downtown Burlington also features multilingual staff, a picnic area, and complimentary newspapers in the lobby. Parking is available for a fee. This 3-star Burlington hotel is smoke free.

  • 1 building
  • 129 guestrooms or units
  • 6 levels
  • 5005 sq ft of conference space
  • 465 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Pearson Intl. Airport (YYZ) (52.7 km / 32.7 mi)
  • Train station: Burlington Station (2.5 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Waterfront Hotel Downtown Burlington offers 129 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Beaver and Bulldog - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 15 per pet, per stay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 5.00 per day
  • Pet fee: CAD 15 per pet, per stay
  • Rollaway bed fee: CAD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Burlington Downtown Hotel
  • Burlington Downtown Waterfront
  • Waterfront Downtown Burlington
  • Waterfront Hotel Downtown Burlington
  • Waterfront Hotel Downtown Burlington Ontario
  • Waterfront Downtown Burlington
  • Waterfront Hotel Downtown Burlington Hotel
  • Waterfront Hotel Downtown Burlington Burlington
  • Waterfront Hotel Downtown Burlington Hotel Burlington

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.