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4.8 out of 5

"We had a great stay, enjoyed our room, especially the fireplace; very comfortable and clean. Actually, we were pleasantly surprised! We will come ba ... " More

By a verified traveller on Tue 05 Nov 2019

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Hotel Description

3-star eco-friendly hotel with indoor pool

Near the airport

Within 2 miles (3 km) of this Hamilton hotel, you'll find Albion Falls and Buttermilk Falls. Eramosa Karst Conservation Area and Felker's Falls Conservation Area are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Free Internet, iPod docks

Featuring conveniences like refrigerators and microwaves, the 52 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with digital channels. Other amenities include iPod docks, DVD players, and room service. Housekeeping is available on request.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$136* Per night/room 8 Oct. - 9 Oct.

Suite, 2 Bedrooms, Non Smoking (with Sofabed)

Bed Count 2 Twin Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking, Kitchenette (with Sofabed)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Premier C Hotel by Carmen's ratings based on 9 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Premier C Hotel by Carmen's

Everyone (5) Family (4)
4 out of 5

Posted by on 30 Dec. 2018

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Comment from Hotel Management

2 Jan. 2019 by Sara Graham - General Manager

Thank you.

5 out of 5
We had a great stay, enjoyed our room, especially the fireplace; very comfortable and clean. Actually, we were pleasantly surprised! We will come back.

Posted by on 5 Nov. 2019

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Comment from Hotel Management

5 Nov. 2019 by Tanya Risidore, Guest Services Manager

Thank you for your kind review. We are thrilled your enjoyed your experience and look forward to being able to welcome you back.

5 out of 5
We love this hotel. We travel to this area every year and this is where we stay. Staff is so professional, efficient and helpful. Rooms are immaculate! Couldn't ask for anything better.

Posted by on 18 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by Tanya Risidore, Guest Services Manager

Thank you for your kind review. We are appreciate the acknowledgment and your loyalty to us.

5 out of 5
Everything was just perfect. Really loved the hotel and the area. Highly recommended.

Posted by on 8 Aug. 2019

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Comment from Hotel Management

9 Aug. 2019 by Tanya Risidore, Guest Services Manager

Thank you for the 5 our of 5. We are pleased you enjoyed your experience.

4 out of 5
Clean and friendly staff. Room was spacious. Pool area was good but nothing special.

Posted by on 23 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Tanya Risidore, Guest Services Manager

Thank you for your feedback

5 out of 5
I would like to say a BIG THANK YOU! To all the staff at this hotel. This was the nicest hotel I have ever stayed at. We average 6 or more hotels a year this tops them all. Our room was spotless the dacore was awesome very unique we loved it. There wasn't even a speck of dirt in the stairwell loved the painting in the rooms, hallways and stairwells. Each room was named and decorated with the theme name. Our room was Loren, so the paintings in the room were Sophia Loren. I can go on and on about this place. I highly recommend this hotel. Keep up the good work!

Posted by on 19 Aug. 2018

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Comment from Hotel Management

22 Aug. 2018 by Sara Graham - General Manager

Thank you for your kind review. We are thrilled you could experience and enjoy Hamilton's 1st luxury boutique hotel and Ontario's 1st Best Western Premier.

5 out of 5

Extremely well appointed.

Pros: Very friendly, efficient staff and beautiful hotel.
Cons: Toilet seats very cheap. It sank a couple of inches when I sat on the closed lid to put on shoes. Startling and annoying. Absolutely need upgrading.
Location: The Baci restaurant was semi-casual with top notch food choices. I had both breakfast and lunch and was very pleased.
The staff were very nice, helpful, anticipated needs, accommodated every need beyond what was asked. Room was lovely, tastefully decorated and very clean. The hotel parking lot is "shared" with Carmen's Banquet facility and you can walk between the two (in case you are attending a wedding, dinner theater or other event.) Quite convenient.The rain head shower was very nice, though I also wished there was a regular wall hand held showerhead, mostly to avoid dampening hair and being able to rinse all over easily. I had an issue with the toilet seats. They were inexpensive plastic and sitting on the closed seat to put on shoes it "collapsed" a couple inches. Startling, annoying and not the quality of everything else in this wonderful hotel..

Posted by , from Spencerport, NY on 13 Dec. 2015

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5 out of 5
My Son and his new bride had their wedding reception at Carmen's so we stayed at the hotel. One thing I liked best of all was the noise reduction policy after 11pm at the hotel. The room was clean and modernized.

Posted by , from Mississauga on 21 Jul. 2015

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5 out of 5

This hotel feels like home away from home

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
C-Hotel provides you with everything! From free internet access, to complimentary room service breakfast I loved it all!

Posted by , from Hamilton on 22 Oct. 2011

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About the Best Western Premier C Hotel by Carmen's

Location 1530 Stone Church Rd E, Hamilton, ON L8W3P9

Property Features

Best Western Premier C Hotel by Carmen's offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 17997 square feet (1672 square meters) and includes conference space. The eco-friendly Best Western Premier C Hotel by Carmen's also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This 3-star Hamilton hotel is smoke free.

  • 52 guestrooms or units
  • 6 levels
  • 17997 sq ft of conference space
  • 1672 sq m of conference space
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: John C. Munro Hamilton Intl. Airport (YHM) (14 km / 8.7 mi)
  • Parking: Free self parking

Room Amenities

Best Western Premier C Hotel by Carmen's offers 52 air-conditioned accommodations with iPod docking stations and MP3 docking stations. 55-inch LCD televisions come with premium digital channels and DVD players. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Hamilton hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Baci Ristorante - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per accommodation, per stay
  • 4 percent tourism fee will be charged
  • A damage deposit of CAD 250.00 will be collected before check-in.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

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You should know

  • Pool access available from 5:00 AM to 11:00 PM.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.