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Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Guest reviews

4.3/5 Excellent
1,210 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Free WiFi
Pet Friendly
Air conditioning
Restaurant
Breakfast Available
Business Services

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationInternational Baptist Church of Hamburg3 min walk
Popular LocationNeuer Wall5 min walk
Popular LocationBleichenhof-Passage Hamburg5 min walk
AirportHamburg (HAM)32 min drive

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    About this area

    Hamburg

    Located in Neustadt neighborhood, Steigenberger Hotel Hamburg is connected to a shopping center. St. Nikolai Church and St. Michaelis Church are notable landmarks, and travelers looking to shop may want to visit Bleichenhof-Passage Hamburg and Neuer Wall. Don't miss out on a visit to Hamburger Dom. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Our guests appreciate the hotel's location for the sightseeing.

    Map
    Popular Location

    What's nearby

    • International Baptist Church of Hamburg - 3 min walk
    • Neuer Wall - 5 min walk
    • Bleichenhof-Passage Hamburg - 5 min walk
    • St. Nikolai Church - 6 min walk
    • St. Michaelis Church - 7 min walk

    Getting around

    • Stadthausbrücke S-Bahn - 1 min walk
    • Hamburg Dammtor Station - 17 min walk
    • Hamburg Airport (HAM) - 32 min drive

    Restaurants

    • Bistro am Fleet – Garden-view bistro offering Mediterranean cuisine. Serves lunch, dinner, and light fare daily.
    • Restaurant am Fleet – Serves breakfast daily.
    • Pianobar – Open daily.

    About this property

    Steigenberger Hotel Hamburg

    2 restaurants, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services, and dry cleaning. All 233 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also find minibars and free newspapers.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter

    Social distancing

    Protective shields in place at main contact areas
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks available
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi and wired Internet
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Self parking: EUR 26.00 per day

    Food and drink

    • Buffet breakfast available for a fee weekends 7 AM–11:00 AM: EUR 29.00 per person
    • 2 restaurants
    • 1 bar
    • 24-hour room service

    Things to do

    • Designer stores

    Family friendly

    • Babysitting/childcare (surcharge)
    • Dry cleaning service
    • Laundry facilities
    • Rollaway/extra beds (surcharge)
    • Soundproofed rooms

    Conveniences

    • Ballroom
    • Banquet hall
    • Elevator
    • Free newspapers in lobby
    • Front-desk safe

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance

    Languages spoken

    • English
    • German

    Business services

    • 10 meeting rooms
    • Conference space (431 square feet)

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • In-room accessibility
    • Wheelchair-accessible parking
    • Wheelchair-accessible path of travel

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning
    • Hypo-allergenic bedding
    • Rollaway/extra beds (surcharge)

    Bathroom

    • Bathrobes
    • Hair dryer
    • Shower

    Entertainment

    • LCD TV
    • Pay movies
    • Satellite channels

    Food and drink

    • Minibar

    More

    • Connecting rooms available
    • Desk
    • Free newspapers
    • Iron/ironing board (on request)
    • Phone
    • Safe
    • Soundproofing

    Policies

    Check-in

    Check-in from 3:00 PM - anytime

    Check-out

    Check-out before noon
    Express check-out

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    Pets allowed for an extra charge of EUR 25 per pet, per day
    Dogs only
    Food and water bowls are available

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are available for EUR 45 per night

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: EUR 4.00 per person, per night

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Fee for buffet breakfast: EUR 29.00 per person (approximately)
    • Self parking fee: EUR 26.00 per day (in/out privileges)
    • Pet fee: EUR 25 per pet, per day
    • Rollaway bed fee: EUR 45 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property advises that enhanced cleaning and guest safety measures are currently in place
    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
    Personal protective equipment, including masks, will be available to guests
    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service

    We should mention

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

    National rating

    Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

    Guest reviews

    Overall score and ratings for Steigenberger Hotel Hamburg

    4.3
    Excellent
    5 - Excellent
    584
    4 - Good
    453
    3 - Okay
    131
    2 - Mediocre
    30
    1 - Poor
    12
    4.4
    Cleanliness
    4.4
    Service and Staff
    4.1
    Amenities
    4.1
    Property condition

    3/5

    • Liked: Cleanliness, property conditions & facilities, room comfort

    Not so amazing mostly due to the breakfast arrangement. 3 times to choose from but we never got the correct order, long long waiting for omelettes, Coffee etc. so the 60 minutes run fast just waiting. Location is prime, parking fee is fair, no possibility for making your own cup of tea / Coffee in the room only room service ( tea is € 9.40 ) COVID 19 ruins a lot for this hotel... consider booking without breakfast

    Stayed 3 nights in Jul 2020

    5/5 Excellent

      This traveller didn’t leave comments with their review
      Stayed 1 night in Mar 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Great staff and location only marred by power failure on check out that caused a few challenges for the staff. But overall a great stay.

      Stayed 1 night in Feb 2020

      4/5 Good

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Stayed 1 night in Jan 2020

      4/5 Good

      • Liked: Cleanliness, staff & service, property conditions & facilities

      Location and breakfast was great. Some staff were nicer than others.

      Stayed 4 nights in Dec 2019