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Hypo-allergenic bedding, down comforters, in-room safe, desk
Hypo-allergenic bedding, down comforters, in-room safe, desk
Hypo-allergenic bedding, down comforters, in-room safe, desk
Hypo-allergenic bedding, down comforters, in-room safe, desk

Guest reviews

4.2/5 Very good
1,001 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Free WiFi
Pet Friendly
Air conditioning
Restaurant
Breakfast Available
Business Services

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationMoenckebergstrasse4 min walk
Popular LocationHamburg City Hall11 min walk
Popular LocationHamburg State Opera16 min walk
AirportHamburg (HAM)27 min drive

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    About this area

    Hamburg

    Located in Hamburg's Altstadt neighborhood, IntercityHotel Hamburg Hauptbahnhof is near a metro station. Miniatur Wunderland and Hamburg Dungeon are cultural highlights, and travelers looking to shop may want to visit Moenckebergstrasse and Reeperbahn. Looking to enjoy an event or a game? See what's going on at Volksparkstadion or Barclaycard Arena. Our guests appreciate the hotel's convenience to public transportation: Monckebergstrasse U-Bahn is 4 minutes by foot and North Central U-Bahn is 5 minutes.

    Map
    Popular Location

    What's nearby

    • Moenckebergstrasse - 4 min walk
    • Hamburg City Hall - 11 min walk
    • Hamburg State Opera - 16 min walk
    • University of Hamburg - 7 min drive
    • Hamburg Wholesale Market - 8 min drive

    Getting around

    • Central S-Bahn - 2 min walk
    • Monckebergstrasse U-Bahn - 4 min walk
    • Hamburg Airport (HAM) - 27 min drive

    About this property

    IntercityHotel Hamburg Hauptbahnhof

    Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, a business center, conference space, and concierge services are onsite. All 155 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, flat-screen TVs come with digital channels, and guests will also find down comforters and free newspapers.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

    Social distancing

    Contactless check-in and check-out
    Protective shields in place at main contact areas
    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Masks available
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Self parking: EUR 22 per day

    Food and drink

    • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: EUR 15 per person
    • 1 restaurant
    • 1 bar
    • Room service available

    Things to do

    • Shopping

    Family friendly

    • Laundry facilities
    • Soundproofed rooms

    Conveniences

    • Elevator
    • Free newspapers in lobby
    • Front-desk safe

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Laundry facilities
    • Luggage storage
    • Multilingual staff

    Languages spoken

    • English
    • German
    • Italian

    Business services

    • Business center
    • Meeting rooms
    • Conference space

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • In-room accessibility
    • Wheelchair-accessible registration desk
    • Wheelchair accessible (may have limitations)

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Down comforter
    • Hypo-allergenic bedding

    Bathroom

    • Bathroom (partially open)
    • Hair dryer
    • Shower

    Entertainment

    • 30-inch flat-screen TV
    • Digital channels
    • Premium channels

    Food and drink

    • Free bottled water

    More

    • Desk
    • Free newspapers
    • Safe
    • Soundproofing

    Policies

    Check-in

    Check-in from 2 PM - 11:30 PM
    Minimum check-in age - 18

    Check-out

    Check-out before noon
    Late check-out subject to availability

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    Pets allowed for an extra charge of EUR 15 per pet, per night

    Children and extra beds

    Children are welcome
    Cribs (infant beds) are not available

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: EUR 4.00 per person, per night

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Fee for buffet breakfast: EUR 15 per person (approximately)
    • Self parking fee: EUR 22 per day
    • Pet fee: EUR 15 per pet, per night
    • Late check-out fee: EUR 50.00 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property advises that enhanced cleaning and guest safety measures are currently in place
    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
    Personal protective equipment, including masks, will be available to guests
    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer
    Contactless check-in and contactless check-out are available
    Individually-wrapped food options are available for breakfast
    Each guestroom is kept vacant for a minimum of 24 hours between bookings
    The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines

    National rating

    Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

    Guest reviews

    Overall score and ratings for IntercityHotel Hamburg Hauptbahnhof

    4.2
    Very good
    5 - Excellent
    369
    4 - Good
    509
    3 - Okay
    98
    2 - Mediocre
    20
    1 - Poor
    5
    4.4
    Cleanliness
    4.3
    Service and Staff
    4.0
    Amenities
    4.2
    Property condition

    2/5

    • Disliked: Cleanliness, staff & service, amenities

    I only liked the location and the free transport ticket. But hospitality was not at the standard and did not notice that it is a four stars hotel, service was not good.

    Stayed 2 nights in Jul 2020

    5/5 Excellent

    • Liked: Staff & service

    Stayed 1 night in Feb 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Staff at front desk were ok not to friendly and did not take much time to explain things, terrible pillows

    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 2 nights in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 2 nights in Feb 2020