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Premium bedding, down comforters, minibar, in-room safe

Guest reviews

4.6/5 Wonderful
992 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Free WiFi
Pet Friendly
Air conditioning
Spa
Restaurant
Breakfast Available

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationInternational Maritime Museum3 min walk
Popular LocationPrototyp Auto Museum6 min walk
Popular LocationHamburg Cruise Center10 min walk
AirportHamburg (HAM)16 min drive

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    About this area

    Hamburg

    Located in Hamburg's HafenCity neighborhood, 25hours Hotel HafenCity is in the city center and near a metro station. International Maritime Museum and Prototyp Auto Museum are cultural highlights, and some of the area's activities can be experienced at Traditional Ship Harbour and St. Pauli Piers. Hamburger Dom and Hagenbeck Zoo are not to be missed.

    Map
    Popular Location

    What's nearby

    • International Maritime Museum - 3 min walk
    • Prototyp Auto Museum - 6 min walk
    • German Customs Museum - 8 min walk
    • Traditional Ship Harbour - 8 min walk
    • Hamburg Cruise Center - 10 min walk

    Getting around

    • Central S-Bahn - 6 min drive
    • Messberg U-Bahn - 11 min walk
    • Hamburg Airport (HAM) - 16 min drive

    Restaurants

    • Heimat Restaurant – Restaurant with a bar offering local cuisine. Serves breakfast, lunch, and dinner daily. Reservations required.

    About this property

    25hours Hotel HafenCity

    A restaurant, a bar/lounge, and a sauna are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, self parking, and concierge services. All 170 individually decorated rooms feature free WiFi and minibars. For entertainment, flat-screen TVs come with satellite channels, and guests can also appreciate comforts like premium bedding and pillow menus.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property

    Social distancing

    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Masks available
    Hand sanitizer provided
    Individually-wrapped food options available for lunch, dinner, and through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Self parking: EUR 15 per day

    Food and drink

    • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:30 AM–11:30 AM on weekends: EUR 21 for adults and EUR 10.50 for children
    • 1 restaurant
    • 1 bar

    Things to do

    • Bicycle rentals
    • Sauna

    Family friendly

    • Dry cleaning service
    • Laundry facilities
    • Rollaway/extra beds (surcharge)

    Conveniences

    • Elevator
    • Free newspapers in lobby
    • Gift shop/newsstand

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Tour/ticket assistance

    Languages spoken

    • English
    • German

    Business services

    • 24-hour business center
    • Computer station
    • Meeting rooms

    Outdoors

    • Garden
    • Terrace

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible parking
    • Wheelchair-accessible path of travel

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Blackout drapes/curtains
    • Down comforter
    • Heating (climate-controlled)
    • Hypo-allergenic bedding
    • Linens
    • Pillow menu
    • Premium bedding
    • Rollaway/extra beds (surcharge)

    Bathroom

    • Designer toiletries
    • Hair dryer
    • Rainfall showerhead
    • Shampoo
    • Shower
    • Soap
    • Toilet paper
    • Towels

    Entertainment

    • Flat-screen TV
    • Satellite channels

    Food and drink

    • Minibar

    More

    • Desk
    • Free newspapers
    • Guidebooks/recommendations
    • Individually decorated
    • Iron/ironing board (on request)
    • Local maps
    • Phone
    • Safe

    Policies

    Check-in

    Check-in from 3 PM - midnight
    Minimum check-in age - 18

    Check-out

    Check-out before noon

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    Pets allowed for an extra charge of EUR 20.00 per pet, per night
    1 per room
    Food and water bowls are available

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are available for EUR 20.0 per night
    Cribs (infant beds) are not available

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Fee for buffet breakfast: EUR 21 for adults and EUR 10.50 for children (approximately)
    • Self parking fee: EUR 15 per day
    • Pet fee: EUR 20.00 per pet, per night
    • Rollaway bed fee: EUR 20.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
    This property advises that enhanced cleaning and guest safety measures are currently in place
    Disinfectant is used to clean the property
    Personal protective equipment, including masks, will be available to guests
    Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer
    Individually-wrapped food options are available for lunch and dinner, and also through room service
    Each guestroom is kept vacant for a minimum of 24 hours between bookings

    We should mention

    Only registered guests are allowed in the guestrooms

    Guest reviews

    Overall score and ratings for 25hours Hotel HafenCity

    4.6
    Wonderful
    5 - Excellent
    653
    4 - Good
    279
    3 - Okay
    41
    2 - Mediocre
    12
    1 - Poor
    7
    4.6
    Cleanliness
    4.6
    Service and Staff
    4.5
    Amenities
    4.6
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Comfortable hotel with some interesting features (music room, photo booths and the like). Good location - convenient for most of the main city attractions but still quiet quiet.

    Stayed 3 nights in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 2 nights in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    cool

    cool, laid-back hotel friendly staff cool interior

    Stayed 1 night in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Quirky hotel in Hamburg

    Fantastic hotel in good location. Very warm greeting and check out. Comfortable room with thoughtful design and quirky extras like a canvas bag to take out with you to prevent you buying plastic bags. They sell lots of quirky gifts in the reception area too. Breakfast was good and we had a lovely dinner in the restaurant. Only negative is that they don't have their own bar.

    Stayed 3 nights in Jan 2020