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"The hotel is an aging resort but the staff is wonderful. The grounds are well care for the beach is great, there are paddle boards, kayaks and Hobie ... " More

By a verified traveller on Sun 17 Jun 2018

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Hotel Description

3.5-star beachfront property near Reduit Beach

On the beach

Stay at this Gros Islet property and you'll be within half a mile (1 km) of Reduit Beach and 2 miles (3 km) of Rodney Bay Marina. Splash Island Water Park Saint Lucia and Saint Joseph the Worker Catholic Church are also within 3 miles (5 km).

All-inclusive

This smoke-free property features 3 restaurants, 2 bars/lounges, and a poolside bar. Traveling on business? Take advantage of the free WiFi in public areas and free Internet in public areas. Enjoy the outdoor pool and perks like free self parking.

LCD TVs

In addition to LCD TVs with cable channels, the 140 guestrooms offer balconies or patios and premium bedding. Other amenities include hair dryers, safes, and showers.

Room, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 1 Max

Starfish St Lucia Resort – All Inclusive ratings based on 3 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Starfish St Lucia Resort – All Inclusive

Everyone (2) Couples (1)
2 out of 5
Property was ok but there for four days and two of the days there was no running water and had to bucket the water from pool to room for toilets flushing and no compensation for the trouble and no frozen drinks those days either

Posted by on 17 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Kimean Castello

Dear Guest, Thank you for choosing our resort as your vacation destination and for taking the time out to share your feedback with us. However, It is regrettable to learn that we were unable to exceed your expectations this trip. We are saddened to hear that you were unsatisfied with your stay with us. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. We can assure you that the reported issues do not represent the true culture and tradition of service at our resort. We are always seeking innovative ideas and ways of improving our product, and services to ensure a wonderful guest experience every time. Again, we do thank you for choosing the Starfish St. Lucia, and hope that we are given another opportunity to WOW you next time around. Best Regards, Brian Sang General Manager

4 out of 5
Pros: The staff, beach and location.
Cons: The drinks we not great.
Location: The beach is great and it is close to town.
The hotel is an aging resort but the staff is wonderful. The grounds are well care for the beach is great, there are paddle boards, kayaks and Hobie Cats to use, the food was nothing special but was fine and we liked that the resort was close to the town.

Posted by on 17 Jun. 2018

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3 out of 5
Papillon Resort is a small resort of about 150 rooms. The resort was not full and services were limited. Day time activities for older children were non-existent or very limited to pool games. The staff was pleasant and did the best they could. Bar service was limited to non-Premium liquors, so it was nothing to brag about. The pool and beach were very good and kept clean but the beaches in St. Lucia are all public and vendors are on them annoying the guests. The Water staff was great and the long Hobie-Cat rides were free, except for a small gratuity gladly given. My biggest complaint was very low water pressure in my room, and calling maintenance was a waste of time. The hotel did offer to change rooms about mid-stay but the thought of repacking and dragging suitcase around was not appealing. No offer of assistance was mentioned. This resort is located in town and has a late night club which plays loud music till 2:00 AM each night. The music is a major complaint by all guests and resort management has not been able to have the club reduce the volume.

Posted by , from Chicago, IL USA on 19 Apr. 2018

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About the Starfish St Lucia Resort – All Inclusive

Location Reduit Beach, Gros Islet,

Property Features

There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. An outdoor pool, tour/ticket assistance, and concierge services are also featured at the business-friendly Starfish St Lucia Resort – All Inclusive. Free self parking is available. This 3.5-star Gros Islet property is smoke free.

  • 140 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Childcare (surcharge)
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Babysitting or childcare (surcharge)

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Vieux Fort (UVF-Hewanorra Intl.) (62.7 km / 39 mi)
  • Parking: Free self parking

Room Amenities

Starfish St Lucia Resort – All Inclusive offers 140 accommodations with safes and hair dryers. Rooms open to balconies or patios. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.

  • Private balcony or patio
  • LCD television
  • Cable channels
  • Luxury bedding
  • Shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Monarc Restaurant - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Cuccina Ristorante - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Oriental Restaurant - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Bar and Lounge - Onsite bar. Open daily.

Nearby Activities

Recreational amenities at the property include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

The use of drones is not permitted at this property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Papillion Rex Resort All Inclusive Gros Islet
  • Papillion Rex Resort All Inclusive
  • Papillion Rex All Inclusive Gros Islet
  • Papillion Rex All Inclusive
  • Papillon Rex Resorts All Inclusive Hotel Gros Islet
  • Papillon Rex Resorts All Inclusive Gros Islet
  • Papillon Rex Resorts All Inclusive
  • Papillon Rex Resorts Gros Islet
  • Papillon Rex Resorts
  • Starfish St. Lucia Resort Gros Islet
  • Starfish St Lucia Resort – All Inclusive Gros Islet
  • Starfish St Lucia Resort – All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.