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4.2 out of 5

"This is a beautiful resort and well mannered and attentive staff. " More

By a verified traveller on Fri 21 Oct 2022

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Hotel Description

3.5-star eco-friendly hotel near Emerald Lake

On lake

At this Field hotel, you'll be within half a mile (1 km) of Emerald Lake and 6 miles (10 km) of Natural Bridge. Upper Spiral Tunnel Scenic Viewpoint and Lower Spiral Tunnel Scenic Viewpoint are within 12 miles (20 km).

Restaurant, bar/lounge

A restaurant and a bar/lounge are featured at this hotel. WiFi in public areas is free. A business center, a coffee shop, and a terrace are also on offer.

Standard Room, 1 Queen Bed (Lodge)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $189* Per night/room 2 Apr. - 3 Apr.

Suite, 1 Bedroom (Emerald)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite (Emerald)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds (Lodge)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed (Lodge)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Point Cabin

Bed Count 1 King Bed Maximum Occupancy 3 Max

Emerald Lake Lodge ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Emerald Lake Lodge

Everyone (1) Couples (3) Family (1)
2 out of 5
Customer service, WHEN reached and experienced, was great (especially the man who drove us to our lodge). However, customer service was very challenging during our stay. We needed to call three times. First time was made mid day for restaurant reservation. Second time was at night time, resulting from the smoke detector going off because of the fireplace (we were instructed to call the front desk). Third time was in the morning to request more paper and kindling to start the fire. All three times, we had to call back numerous times because no one answered the phone or the call was dropped after being put on hold. The last two times we called, we were told maintenance or staff would come to our lodge. Both times, it took 45 minutes. Lots of time wasted calling and waiting. The man who drove us to our lodge was fantastic! He attended to our smoke detector situation instead of the maintenance person. He was friendly, professional, and efficient!

Posted by , from OTTAWA on 4 Oct. 2021

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Comment from Hotel Management

6 Oct. 2021 by Guest Relations

Greetings, Thank you for taking the time to let us know about your visit. We are disappointed to hear the hiccups you experienced during your visit and will be sure to pass your comments and concerns along to our team. Your business is appreciated and we hope to have the opportunity to win back your favour in the future. Kindly, The Emerald Lake Lodge Team

5 out of 5
Staff was really cooperative But they did give me special view, they were asking for more money to get it. My room was not bad though. Overall good experience But next time I would like to special view.

Posted by on 29 Jun. 2021

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Comment from Hotel Management

29 Jun. 2021 by Guest Relations

Greetings, Thank you for taking the time to let us know about your visit. We appreciate your business and look forward to hosting you again soon. Kindly, The Emerald Lake Lodge Team

5 out of 5
This is a beautiful resort and well mannered and attentive staff.

Posted by on 21 Oct. 2022

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4 out of 5
Room was not clean when we arrived. We found medications and other items from a previous guest on the floor of our room,

Posted by on 6 Jan. 2020

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Comment from Hotel Management

5 Feb. 2020 by g

Greetings, Thank you for your feedback. We appreciate your business and hope to see you again soon. Kindly, The CRMR Team

5 out of 5
The lake was unreal and beautiful property. The staff was nice, informative and accommodating. The outdoor hot tub was amazing after a day of hiking. The only negative is that the walls are thin and we could hear our neighbors talking. But we weren’t in our room much, so it wasn’t a huge deal. We are already planning a trip back!

Posted by on 22 Oct. 2019

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Comment from Hotel Management

22 Oct. 2019 by Guest Relations

Greetings, Thank you for your warm review! We are delighted to hear that your stay was a memorable one! We appreciate your business and can't wait to see you when you're back! Kindly, The CRMR Team

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi and wired Internet. A terrace, multilingual staff, and gift shops/newsstands are also featured at the eco-friendly Emerald Lake Lodge. This 3.5-star Field hotel is smoke free.

  • 85 guestrooms or units
  • 2 levels
  • Ski equipment storage
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free parking nearby

Room Amenities

Emerald Lake Lodge offers 85 accommodations, which are accessible via exterior corridors and feature fireplaces and coffee/tea makers. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • Fireplace
  • Private balcony
  • Sitting area
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Cilantro Cafe Closed - Onsite café.

Kicking Horse Lounge - Onsite gastropub. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Parking is located offsite and a shuttle provides transportation from the parking lot to the property. In order to reach the offsite parking lot please follow the below instructions. Take the Trans Canada Highway heading west towards Field and Golden, BC. The turnoff to Emerald Lake Lodge is located 1 kilometer west of Field, BC. Follow the road for 8 kilometers until a sign that says 'Overnight Guest Parking.' Turn left into the parking lot. In the parking lot is a cabin. Use the telephone in the cabin to call the front desk. A shuttle will be sent to pick up guests.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CAD 25 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • No rollaway/extra beds available
  • No elevators
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free 18
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 25 per person
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emerald Lake Field
  • Emerald Lake Lodge
  • Emerald Lake Lodge Field
  • Lake Emerald Lodge
  • Emerald Lake Hotel Field
  • Emerald Lake Lodge Canada
  • Emerald Lake Lodge Hotel
  • Emerald Lake Lodge Field
  • Emerald Lake Lodge Hotel Field

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.