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"Check in was quick and easy, room was as described. The creek on the property was beautiful. It was my favorite part. " More

By a verified traveller on Tue 09 Jun 2020

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Hotel Description

Family-friendly hotel with 2 outdoor pools, connected to the convention center in Gatlinburg

Heart of Gatlinburg

Within 2 miles (3 km) of this Gatlinburg hotel, you'll find Ripley's Aquarium of the Smokies and Gatlinburg Sky Lift. Ripley's Believe It Or Not Museum and Gatlinburg Space Needle are also within 2 miles (3 km).

2 outdoor pools

This hotel's 2 outdoor pools and fitness center are among the featured amenities. Families will appreciate the children's pool and onsite laundry facilities. Enjoy the seasonal outdoor pool and perks like free self parking and free WiFi.

Free WiFi, balconies

Featuring conveniences like refrigerators and microwaves, the 100 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Furnished balconies, premium bedding, and coffee/tea makers are also available.

Riverside Room - 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$106* Per night/room 9 Aug. - 10 Aug.

Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Riverside Deluxe King with Fireplace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Riverside Deluxe 2-Queen Beds with Fireplace

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed (Creek Side)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Brookside Resort by FairBridge ratings based on 26 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Brookside Resort by FairBridge

Everyone (15) Couples (6) Family (6)
2 out of 5

Posted by on 6 Jul. 2020

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Comment from Hotel Management

6 Jul. 2020 by Brookside Resorts Guest Relations Managh

Thank you for taking the time to leave a review. We appreciate all feedback and will use this to improve!

4 out of 5
Check in was quick and easy, room was as described. The creek on the property was beautiful. It was my favorite part.

Posted by on 9 Jun. 2020

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Comment from Hotel Management

15 Jun. 2020 by Brookside Resorts Guest Relations Managh

Hello, Thanks for the stay and the positive feedback. We are continuously raising our benchmark. You can expect an amazing stay next time. Visit us again soon. Sincerely, Hotel Manager.

5 out of 5
Fireplace in room and balcony overlooking a stream

Posted by on 17 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Brookside Resorts Guest Relations Managh

Thank you for taking the time to leave this review. We appreciate all feedback and are glad to hear you had such a wonderful stay!

5 out of 5
It was very clean. Nice size rooms snd great service

Posted by on 25 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Brookside Resorts Guest Relations Managh

Thank you for taking the time to leave this review. We appreciate all feedback and are glad to hear you had such a wonderful stay!

2 out of 5
The location Was perfect the parking lot is it dangerous parking lot if you have health issues like I do also the staff was not very accommodating to any kind of special need. The honeymoon suite was a beautiful Room however the toilet paper dispenser was broken there were a couple of lights out And the The heater for the Room was incredibly loud

Posted by on 19 Dec. 2019

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Comment from Hotel Management

19 Dec. 2019 by Brookside Resorts Guest Relations Manager

Thank you for taking the time to leave this review. We appreciate all feedback and will use this to improve.

5 out of 5
loved the fireplace, friendly service, great view of the brook.

Posted by on 17 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by Brookside Resorts Guest Relations Manager

Thank you for taking the time to leave this review. We are delighted you guys had such a wonderful stay and hope to see you again soon!

3 out of 5
Being able to sit on the balcony and in front of a fireplace. What I did not like WIFI did not work until the last day after I complain and final had an IT guy come and look. Seem it was not wire correctly and did not have proper power pack. This cost me since my phone could not using WIFI I as charged for extra minutes. Also on the third day had to call the lobby at 4:00 PM and ask why not cleaning service for that day. The tile floor was dirty. Had to wash my feet several time with dirt. Had to go to another building to find ice. The breakfast buffet was not as written. No fresh fruit and the eggs were not fresh. We have stay here before and it was much better back then.

Posted by on 15 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Brookside Resorts Guest Relations Manager

Thank you for taking the time to leave this review. We appreciate the feedback and will use this to improve.

5 out of 5

Posted by on 8 Dec. 2019

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Comment from Hotel Management

8 Dec. 2019 by Brookside Resorts Guest Relations Manager

Thank you for taking the time to leave this review. We appreciate the feedback and are glad you enjoyed your stay!

1 out of 5

Posted by on 19 Nov. 2019

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Comment from Hotel Management

19 Nov. 2019 by Brookside Resorts Guest Relations Manager

Thank you for leaving this review. We appreciate all feedback.

3 out of 5
It was ok. Room was clean and the bed was comfy. Tub stained from water and tear. Entire property is very dated. Could be beautiful but needs many repairs, landscaping, etc.

Posted by on 13 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Brookside Resorts Guest Relations Managh

Thanks for staying with us. We appreciate your feedback!

About the Brookside Resort by FairBridge

Location 463 E Parkway, Gatlinburg, TN 37738

Property Features

Brookside Resort by FairBridge offers its guests 2 outdoor swimming pools, a fitness center, a seasonal outdoor pool, and a children's pool. WiFi is free in public spaces. Event space at this hotel measures 4000 square feet (372 square meters) and includes a conference center. An area shuttle within 0.1 mi is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Brookside Resort by FairBridge. Free self parking is available. This Gatlinburg hotel is smoke free.

  • 100 guestrooms or units
  • 4 levels
  • 5 buildings
  • 4000 sq ft of conference space
  • 372 sq m of conference space
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: McGhee Tyson Airport (TYS) (71.3 km / 44.3 mi)
  • Property shuttles: Area shuttle within 0.1 mi available for a surcharge
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Brookside Resort by FairBridge offers 100 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

  • Private balcony (furnished)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 11:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's reception is open 24 hours Friday and Saturday and until midnight Sunday - Thursday. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas.Contactless check-out is available.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Property confirms they are implementing guest safety measures
  • No gap period between guest stays
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 5 per person (approximately)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brookside FairBridge
  • Brookside FairBridge Gatlinburg
  • Brookside Resort FairBridge
  • Brookside Resort FairBridge Gatlinburg
  • Brookside Resort by FairBridge Hotel
  • Brookside Resort by FairBridge Gatlinburg
  • Brookside Resort by FairBridge Hotel Gatlinburg

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.