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"B Breakfast tiny muffin, did not get wake up call and no glass to take medicine " More

By a verified traveller on Wed 17 Jul 2019

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Hotel Description

Enjoy free breakfast at this Fremont hotel

In Fremont

Within 2 miles (3 km) of this Fremont hotel, you'll find Newpark Mall and Fremont Hub Shopping Center. Also, Washington Hospital is within 3 miles (5 km) and Tesla Motors is within 6 miles (10 km).

Free perks

This hotel features a fitness center and a seasonal outdoor pool. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, kitchens

The 200 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, DVD players, and coffee/tea makers. Housekeeping is available on request.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$105* Per night/room 11 Jul. - 12 Jul.

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America - Fremont - Newark ratings based on 13 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America - Fremont - Newark

Everyone (9) Family (1)
5 out of 5
B Breakfast tiny muffin, did not get wake up call and no glass to take medicine

Posted by on 17 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by Hotel Management 

Thank you for choosing to stay at our hotel. We truly apologize for the problem with your wake up call. We have an extremely reliable wake-up call service and can confirm that this was an isolated incident. Please know, kitchenware for your suite is kept and available at the front desk to ensure cleanliness. We will share your feedback with our breakfast team for future additions and hope you will consider a second visit with us. Sincerely, Hotel Management

5 out of 5
Safe, clean, nice staff, negative breakfast miss leading tinny muffin no glass in room to take medication .Had to walk a building over I have a spinal cord injury. But staff at desk was nice

Posted by on 17 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by Hotel Management 

Thank you for your review. We are glad you had an overall good stay, and you liked our safe environment, friendly service and clean property. However, we are sorry for your disappointment with the breakfast offerings and will share your feedback with our breakfast team for future additions. Please know, kitchenware for your suite is kept and available at the front desk to ensure cleanliness. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management

5 out of 5

Posted by on 2 Jul. 2019

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5 out of 5

Posted by on 2 May 2019

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1 out of 5
Staff was rude upon check-in and when asked questions. The room was dirty, smells horrible, 1 mini bar of soap (no other items provided) and no housekeeping service during your stay. The halls reek of marijuana. Booked a double queen room with breakfast. Received a room with 2 "full" size beds. The only items they provide for breakfast is terrible coffee, granola bars or instant packets of oatmeal...No ice machine on the property, no spa or bathrooms in the pool area. NOT EVEN CLOSE TO A 2.5/3 STAR LOCATION..

Posted by on 29 Apr. 2019

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Comment from Hotel Management

1 May 2019 by Hotel Management

Dear Guest, thank you for choosing our hotel for your travel needs and for the valued feedback. We are so sorry you were disappointed in our services and amenities. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We also advertise a "Grab n Go " style breakfast which is complimentary, not your traditional continental breakfast. We apologize for the misunderstanding and for any disappointment this created for you. Thank you again for being our guest and we hope to welcome you back soon. Sincerely, Hotel Management

2 out of 5
Looked nice from outside thin walls didn't know it was a homeless shelter

Posted by on 2 Mar. 2019

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Comment from Hotel Management

5 Mar. 2019 by Hotel Management

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management

1 out of 5
Pros: nothing
Cons: see above
no toilet paper at heck. Room was filthy and had a bad odor. No stopper in sink, Furniture was in poor condition. Breakfast was snack bars and coffee which is not what I expected

Posted by on 16 Dec. 2017

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Comment from Hotel Management

18 Dec. 2017 by Hotel Management

We apologize for the issues you encountered with your room and regret the inconvenience they caused. Your concerns have been shared with our housekeeping and maintenance teams to take corrective actions. We will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management

2 out of 5

Falling apart

Pros: The ease of checking in.
Cons: The complete hotel.
Location: There is a nice area to relax at Lake Elizabeth nearby.
This hotel is definitely not worth the amount they are charging. Our recent stay had us in 3 different rooms. We found a cockroach in our first kitchen and the a/c didn't work properly. Our second stunk of cigarette smoke in a non-smoking room. Our third was better, but the a/c went out on us and began only blowing hot air. Reported to front desk and they did nothing but offer to give me batteries to replace myself. As for the pool, it was okay. No hot tub and not heated, but on hot days it would work. Unfortunately, it wasn't clean. I skimmed it for debris and trash myself before I would let my kids in.

Posted by , from San Diego, CA on 31 May 2017

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Comment from Hotel Management

2 Jun. 2017 by General Manager

It was disheartening to read your review regarding the issues with our housekeeping service. We strive to provide clean facilities for all our guests and it seems that we fell short of this during your stay. We will address this matter with our team immediately to take corrective action so that it does not happen again. We hope you will consider giving us another opportunity to serve you with a better experience. Sincerely, General Manager

2 out of 5

Worst stay ever

Sofa bed mattress was a joke, thin and springy.It also did not have any sheets. Hotel staff said no sheets were available! Noisy refrigerator, had to turn it off to sleep. Hot water lasted 2 minutes. Rooms face noisy freeway. I don't usually post bad reviews but this place was pretty bad for the price. Defenitely not a room for 2 travelers looking for a good nights sleep!

Posted by , from Huntington Beach on 23 Mar. 2017

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Comment from Hotel Management

25 Mar. 2017 by General Manager

Craig, thank you for evaluating your stay. We are sorry that our hotel and facilities did not provide the value you were hoping for. Please accept our apologies for the inconvenience you experienced during your visit. I will ensure you that we are working on every concern outlined in your review in an effort to improve our future guest experiences. We appreciate your feedback and hope you will give us another opportunity to make your next stay perfect in every respect. Sincerely, General Manager

5 out of 5

Great location

Great location and close to highway and averything i needed to do.

Posted by , from marysville,wa on 6 Mar. 2017

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About the Extended Stay America - Fremont - Newark

Location 5375 Farwell Pl, Fremont, CA 94536

Property Features

Extended Stay America - Fremont - Newark offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. Free breakfast is served daily. The business-friendly Extended Stay America - Fremont - Newark also features coffee/tea in a common area, laundry facilities, and a safe deposit box at the front desk. Free self parking is available. This Fremont hotel is smoke free.

  • 200 guestrooms or units
  • 3 levels
  • Built in 1999
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Norman Y. Mineta San Jose Intl. Airport (SJC) (23.7 km / 14.7 mi)
  • Train station: Fremont Station (5.2 km / 3.2 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Fremont - Newark offers 200 air-conditioned accommodations with DVD players and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Fremont
  • Extended Stay America Fremont Newark
  • Extended Stay America Newark Aparthotel
  • Extended Stay America Newark Aparthotel Fremont
  • Fremont Extended Stay America
  • Extended Stay Fremont
  • Fremont Extended Stay
  • Extended Stay America Fremont Newark Aparthotel
  • Extended Stay America Fremont Newark Hotel
  • Extended Stay America Newark Hotel
  • Fremont Extended Stay
  • Extended Stay America - Fremont - Newark Hotel
  • Extended Stay America - Fremont - Newark Fremont
  • Extended Stay America - Fremont - Newark Hotel Fremont

You should know

  • Children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.