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"The beds are like bricks. Pillows are way too big " More

By a verified traveller on Fri 06 Jan 2023

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Hotel Description

3.5-star eco-certified hotel near Rogers Place, connected to a shopping center

Heart of Edmonton

A stay at this Downtown Edmonton hotel places you within half a mile (1 km) of Rogers Place and 2 miles (3 km) of Commonwealth Stadium. Edmonton City Hall and Sir Winston Churchill Square are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a gym on site, and a 24-hour front desk and express check-out are also provided.

Standard Room, 1 King Bed (Signature King)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $120* Per night/room 4 Jun. - 5 Jun.

Standard Double Room, 2 Double Beds (Signature Double)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Signature Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room

Bed Count room.options.bedSize.MurphyBed.Singular Maximum Occupancy 2 Max

Sandman Signature Edmonton Downtown Hotel ratings based on 5 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandman Signature Edmonton Downtown Hotel

Everyone (1) Couples (1) Family (2)
4 out of 5
The beds are like bricks. Pillows are way too big

Posted by on 6 Jan. 2023

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Comment from Hotel Management

10 Jan. 2023 by Manendra Sharma

Hi KIM,Thank you for choosing to stay with us and sharing your candid feedback.We value your comments and shall definitely review the quality and state of mattress in the room you stayed in. Your views are shared with our quality team to review while placing our next order for pillows.We once again thank you for your patronage and look forward to welcome you back.Regards

5 out of 5
Very friendly staff and easy check in. Great water pressure in the shower and staff was quick to bring the extra pillows we requested.

Posted by , from CALGARY on 18 Jul. 2022

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Comment from Hotel Management

20 Jul. 2022 by Manendra Sharma

Hi Shannon, I thank you for choosing to stay with us and we are glad that we were able to provide you our best service. We appreciate your comments and look forward to welcome you back. Regards

1 out of 5
Close to rogers place.

Posted by , from BOTHWELL on 20 Mar. 2022

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Comment from Hotel Management

21 Mar. 2022 by Manendra Sharma

Hello James, We thank you for staying with us and sharing your candid feedback. It seems we failed to impress you during your last stay with us. We would welcome an opportunity to learn more about your experience from you to improve upon. Look forward to hearing from you. Regards

4 out of 5
Nice friendly

Posted by , from Cochrane on 12 Feb. 2022

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Comment from Hotel Management

15 Feb. 2022 by Manendra Sharma

Hi Joseph, Thank you for your feedback. We are glad that you liked the friendly service from our team. We look forward to serve you again. Regards

5 out of 5
COVID rules but pool was open and needed to be booked at the front desk. Parking was $35 and could be a little cheaper

Posted by , from Okotoks, AB on 6 Dec. 2020

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Comment from Hotel Management

12 Jan. 2021 by Brian K - RDM

Thank you for your feedback Mike. We are here for you on your next trip to Edmonton.

About the Sandman Signature Edmonton Downtown Hotel

Location 10235 - 101 Street, Edmonton, AB T5J3E9

Property Features

Sandman Signature Edmonton Downtown Hotel offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. There are 5 meeting rooms available. The eco-certified Sandman Signature Edmonton Downtown Hotel also features a vending machine, dry cleaning/laundry services, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Edmonton hotel is smoke free.

  • 309 guestrooms or units
  • 23 levels
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Edmonton Station (6.7 km / 4.2 mi)
  • Metro station: Churchill Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sandman Signature Edmonton Downtown Hotel offers 309 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Edmonton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

CHOP Steakhouse and Bar - This steakhouse serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests may be subject to health screenings for COVID-19 at the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 20 per night.

Pet Policy

  • Pets: CAD 35 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve access to the heated pool. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Heated pool access (reservations required)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 15 for adults and CAD 15 for children
  • Covered self parking fee: CAD 28.00 per day
  • Pet fee: CAD 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Edmonton Sutton Place
  • Edmonton Sutton Place Hotel
  • Hotel Sutton Place
  • Hotel Sutton Place Edmonton
  • Sutton Place Edmonton
  • Sutton Place Edmonton Hotel
  • Sutton Place Hotel Edmonton
  • Sandman Signature Edmonton
  • The Sutton Place Hotel Edmonton
  • Sandman Signature Edmonton Downtown Hotel Hotel
  • Sandman Signature Edmonton Downtown Hotel Edmonton
  • Sandman Signature Edmonton Downtown Hotel Hotel Edmonton

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.