Travelocity Verified Review
"DO NOT EVER BOOK AT FOX HOTEL at Banff ! We are family of 4 . WE want to celebrate our daughter 16 bday . We only BOOK here because of the POOL , WE tried to BOOK in the POOL 3 times. staff gave as False Information on the first day so we missed it 2nd day we came in to line up as early as 6:30 am WE failed to book in pool
Again when we ask the staff HOW can we book in the moring they told us come early as 6am.Me and my Husband wake up at4/30am and line up at 5:30 am to get the 1st spot Unfortunately When we talk to staff they told us earliest is 1pm.
FRi and Sat we ask how and the only answer we got is come in the morning and later explain that for morning booking we need to come at 5pm!!!! This is NOT well explained to us so the lazy , False information WE GOT IS We thought FROM a staff BUT WE FOUND out HE manager itself !! JAMES is the one who gave instruction and HE DID Not even care to explain Properly he just answered come in the morning how stupid lack of customer service and VERY DIS appointing management.
JUST a simple 1 sentence you need to say and Our whole trip plan will save us..from twrible to
Why cant you mentioned come at 5pm and you can book in the
James Hotel Manager worst manager .. No apologies, no offering of anything to make it feel ok. NO effort at all to explain very to Guest I
Specifically ask him HOW can I book in the morning???
management of Fox Hotel think about your Managers NOT trained NO customer service !"
A verified traveller stayed at The Fox Hotel and Suites