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"After reading reviews I was very nervous about staying here but was pleasantly surprised upon arrival. Check in was easy. The resort is older but well ... " More

By a verified traveller on Wed 12 Feb 2020

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Hotel Description

All-inclusive beachfront property with 5 outdoor pools

On the beach

You'll be steps from Playa San Juan and within a 10-minute walk of Playa San Juan with a stay at this Zona Hotelera Norte property. Playa San Juan and Cozumel Country Club and Golf Course are also within half a mile (1 km).

All-inclusive

A full-service spa, 2 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. There's fun for all ages with a free kid's club and mini golf, and free childcare is an added bonus.

Comfy beds, flat-screen TVs

The 251 individually decorated guestrooms offer comfy beds and furnished balconies or patios. Flat-screen TVs come with cable channels, and other amenities include rainfall showerheads and free local calls.

Sky Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$309* Per night/room 1 Jul. - 2 Jul.

Garden View Expedia Rate

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room with Balcony Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ocean View with Private Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Garden View Special Deal!

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Sky Top Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

El Cozumeleno Beach Resort All Inclusive ratings based on 164 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for El Cozumeleno Beach Resort All Inclusive

Everyone (38) Couples (12) Family (8)
4 out of 5
After reading reviews I was very nervous about staying here but was pleasantly surprised upon arrival. Check in was easy. The resort is older but well taken care of and the staff is amazing. We stayed in south building room 1317. The view was blocked by the dome of the indoor pool so I suggest getting a room a few levels up from that. The room was clean. The bed wasn’t that comfortable but it wasn’t horrible either. We are at the buffet for breakfast and it was very good. The omelette lady is amazing. The lunch and dinner at the buffet was just mediocre at best. I never went hungry but never found anything that was awesome either. The service around the smaller pool was hit and miss but it’s close to the indoor bar so not a big deal to go get your own drink. There is always the chair game but that is at every resort you go to. I enjoyed the location of the resort and the snorkeling right at the beach was good. The resort is a little ways from town so renting a car is a good idea. It saves in taxi costs. About 2 blocks from hotel is a wonderful restaraunt called lobster house. Best meal I have eaten on the island. In town I suggest Wet Wendy’s and LaMission. Both very good. Overall I had no complaints about my stay. I would definitely stay at this resort again.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by El Cozumeleño Beach Resort

Thank your punctuation and your kind review, we are glad to read that you enjoyed your stay with us.We look forward to welcome you again in a very near future.

4 out of 5
Great sandy, clean beach and great location for snorkeling. Staff is always happy, helpful and ready to serve. I love how they are mindful of the environment and did without straws in drinks. Rooms were cleaned everyday before noon. Loved that they also did away with bedspreads. Those usually get tossed aside on the floor anyways. Simple and super clean sheets and blanket on beds. Food variety good. You get what you pay for. Priced right for everything you need in a vacation! If you expect 5 star everything, then go book a 5 star everything place and pay more. I'm not one for staying in the same place twice but this is our 4th time there. Can't find a better deal for what you get at the El Coz! Keep up the good work! Loved it!

Posted by on 3 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by El Cozumeleño Beach Resort

Thank you for sharing with us your review!

3 out of 5
This property has a wonderful layout. My husband and I were excited to see all the pools, but the pools were way to cold to get into, no one was using them. Food is ok at best, not much of a variety and very bland. Also, no food service after 10:00pm The hotel should also invest in a director of events. Not much happening and the hotel is a ghost town after 8:30pm. Rooms and hotel are very dated but clean. Staff is amazing and very humble! For the price I cant complain too much, but we spent more time outside of the hotel instead of in the hotel.

Posted by , from Chicago on 27 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Josselly Trujeque

Thank you so much for your review!

1 out of 5
Horrible front desk. Shower/bathtub in room was disgusting. Mold. Super old. Food was sub par. Go somewhere else.

Posted by on 5 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Josselly Trujeque

Dear Anonymous, we are very sorry to read that you did not enjoy your time with us.

5 out of 5
The property itself is stunning. The beach, pools, staff, are excellent. The rooms and ac are dated but provide everything you need. We thoroughly enjoyed our stay.

Posted by , from Texas on 1 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by Josselly Trujeque

Thank you for staying at El Cozumeleño Beach Resort and for sharing with us your kind review! We are pleased to read that you enjoyed our facilities and the service from our staff. We look forward to welcome you again in the near future.

5 out of 5
i love the beach and the staff is Amazing! I do not like the dining room which requires reservations.

Posted by on 21 Oct. 2019

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Comment from Hotel Management

24 Oct. 2019 by Nohemi

We thank you for your comments. we have found this is the best way to make all our guest enjoy a dinner at our specialty restaurant

5 out of 5
This was our 5th stay at the property and would quickly go back again! We have stayed at other all-inclusive resorts on Cozumel, but we love everything this one has to offer. The staff is very accommodating, the food is wonderful, and the amenities and things to do are great! It is away from the cruise ship hussle and bussle and has spectacular views. We enjoy going in the off-season because you get a more personal experience. While the buffets are nice and more prominent during their busy times, we enjoy being able to order from the menu during the quiet times (there's just something about a freshly made meal/plate!!). This was the first year we took our daughter (3.5 yrs old) and she had the best time. Between swimming in the pools and the ocean and the nightly activities, she always had something to do and LOVED it! Make sure to pack the bug spray (or buy some at the shop) -- the mosquitoes come out in full force around 6:30 PM!! And make sure to order a quesadilla before you leave -- nothing compares to their quesadillas!!!

Posted by , from Maryland on 7 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Nohemi

Thank you!!

5 out of 5
Staff was very professional and friendly. Took interest in guests and making sure they felt welcome.

Posted by , from Omaha Nebraska on 2 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Nohemi

Dear Roy, that is our main concern, offer a personalized service.

5 out of 5
This is one of the oldest resorts on the island we have been to this resort twice now and prefer the older side of the resort the rooms are bigger everyone there is amazing from the time you arrive till you leave we plan on returning again next year and many more times after that it may not have the most fancy of rooms but to be honest we don’t take vacations to lay around in our hotel room the snorkeling on site was really good we seen all different kinds of fish every day the golf course is right across the road and shopping in town is a short taxi ride this resort is not walking distance to town but it’s more peaceful at night can’t wait to go back

Posted by on 1 Aug. 2019

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Comment from Hotel Management

8 Aug. 2019 by Nohemi

Thank You

5 out of 5
Loved it!!!!room was huge!basic but clean. The food was great and the staff was awesome!! Will definitely visit again!

Posted by on 29 Jul. 2019

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Comment from Hotel Management

1 Aug. 2019 by Nohemi

Thank You

About the El Cozumeleno Beach Resort All Inclusive

Location Playa Santa Pilar Km 4.5, Cozumel, QROO 77600

All-inclusive Details

  • Kayaking included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Tennis lessons not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Scuba lessons included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

El Cozumeleno Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At El Cozumeleno Beach Resort All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. This 3.5-star Cozumel property is smoke free.

  • 251 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 4 bars or lounges
  • 5381 sq ft of conference space
  • 500 sq m of conference space
  • Built in 1971
  • Full breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 5
  • Indoor pool1
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (6.5 km / 4.1 mi)
  • Parking:

Room Amenities

El Cozumeleno Beach Resort All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature Tempur-Pedic mattresses. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony or patio (furnished)
  • Tempur-Pedic beds
  • Flat-screen television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

El Cocal Restaurant - This restaurant is located on the beach.

La Veranda - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Swim Up Bar - Onsite bar. Open daily.

Spa Services

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Sports massage
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • Debit cards
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 7 per accommodation, per night
  • Resort fee: USD 7.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cozumeleno Beach Resort
  • El Cozumeleno Beach
  • El Cozumeleno Beach Resort
  • El Cozumeleno Beach Resort All Inclusive
  • El Resort All Inclusive
  • El Cozumeleno Beach All Inclusive
  • El All Inclusive
  • El Cozumeleno All Inclusive
  • Cozumeleno Inclusive Inclusive
  • El Cozumeleno Beach Resort All Inclusive Cozumel
  • El Cozumeleno Beach Resort All Inclusive All-inclusive property

You should know

  • Pool access available from 6:00 AM to 11:30 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.