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"The room I had was supposed to be non-smoking but it smelled like an ashtray when I walked in. Not too mention the fact that every time I walked out ... " More

By a verified traveller on Tue 11 Jun 2019

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Hotel Description

Concord guestrooms with free WiFi

Near the airport

You'll find Newhall Community Park and Markham Regional Arboretum within 2 miles (3 km) of this hotel. Contra Costa Canal Trail and Todos Santos Plaza are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking is offered and multilingual staff can provide around-the-clock assistance.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 121 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free newspapers, and free local calls are also available.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Smoking, Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Heritage Inn ratings based on 35 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Heritage Inn

Everyone (10) Couples (1) Family (3)
5 out of 5

Posted by on 14 Nov. 2019

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Comment from Hotel Management

21 Nov. 2019 by BWHI Team

Thank You for choosing to stay with us. We are looking forward to see you on your next trip.

2 out of 5
We were in a non-smoking that smelled of cigarettes. I felt the room had that feeling of not clean, it could be that I'm used to hotels that make me feel like I'm staying in a Motel 6. Won't use it again.

Posted by on 26 Aug. 2019

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Comment from Hotel Management

2 Sep. 2019 by BWHI Team

We apologize for not meeting your expectations.

1 out of 5
The room smelled like marijuana, the sheets and bed linens were NOT clean and there was hair between the sheets. We DID NOT sleep here. The bathtub had jets and they were filthy. we DID NOT sleep here, had to go to another hotel.

Posted by on 23 Aug. 2019

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Comment from Hotel Management

2 Sep. 2019 by BWHI Team

In behalf of our team, we apologize for not meeting you expectations.

3 out of 5

Posted by on 4 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by BWHI Team

Thank You for choosing to stay with us.

5 out of 5

Posted by on 10 Jul. 2019

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Comment from Hotel Management

12 Aug. 2019 by BWHI Team

Thank You for choosing to stay with us. We are looking forward to see you again

5 out of 5

Posted by on 3 Jul. 2019

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Comment from Hotel Management

12 Aug. 2019 by BWHI Team

Thank You for choosing to stay with us. We are looking forward to see you again

3 out of 5
The room I had was supposed to be non-smoking but it smelled like an ashtray when I walked in. Not too mention the fact that every time I walked out to go down the stairs there was someone smoking at the top of the stairs right next to the "No Smoking" sign. Other than that - the staff seemed nice when I spoke with them. The continental breakfast was on par with a lot of other hotels that offer the same. For the price - I am not sure this would be my first choice the next time I am in town.

Posted by on 11 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by BWHI Team

Thank You for Staying with us.

2 out of 5

Posted by on 8 May 2019

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Comment from Hotel Management

22 May 2019 by BWHI Team

Thank you for staying with us.

3 out of 5
Convenient for work location. But the breakfast was a little disappointing since there were scrambled eggs with ham, and sausage, and pork gravy as hot meal but that wasn't suitable for guests who can't eat any pork products for religious reasons. The front desk couldn't accommodated any other hot meal substitutes.

Posted by on 9 Jan. 2019

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Comment from Hotel Management

11 Jan. 2019 by BWHI Team

Thank you for staying with us.

2 out of 5
First they gave me un-function key cards, then the room was next to stairs & nextdoor's dog kept barking. So, I asked for another room.

Posted by on 11 Sep. 2018

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Comment from Hotel Management

14 Sep. 2018 by BW Heritage Inn Team

We apologize for any inconvenience.

About the Best Western Heritage Inn

Location 4600 Clayton Rd, Concord, CA 94521

Property Features

Best Western Heritage Inn offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. A business center and a meeting room are available. Event space at this hotel measures 2900 square feet (269 square meters). The business-friendly Best Western Heritage Inn also features multilingual staff, coffee/tea in a common area, and a safe deposit box at the front desk. Self parking is free. Smoking is allowed in designated areas at this Concord hotel.

  • 1 building
  • 121 guestrooms or units
  • 2 levels
  • 2900 sq ft of conference space
  • 269 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Concord, CA (CCR-Buchanan Field) (9.2 km / 5.7 mi)
  • Parking: Free self parking

Room Amenities

Best Western Heritage Inn offers 121 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Concord hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • No elevators
  • Debit cards
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Best Western Plus Heritage Concord
  • Best Western Plus Heritage Inn Concord
  • Best Western Heritage Inn Concord
  • Best Western Heritage Concord
  • Best Western Heritage Concord
  • Best Western Heritage Inn Hotel
  • Best Western Heritage Inn Concord
  • Best Western Heritage Inn Hotel Concord

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.