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"Pretty decent stay the front desk agent was amazing. The only problem i had was at 9am the cleaner knocked on my door woke me up just to let me know ... " More

By a verified traveller on Fri 29 Oct 2021

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Hotel Description

4-star romantic hotel near Michigan Avenue

City center stay

A stay at this Near North Side hotel places you steps from Water Tower Place and a 5-minute walk from Michigan Avenue. State Street and John Hancock Center are also within half a mile (1 km).

Business services

This hotel features a gym and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, express check-in, and a computer station are also offered.

Free Internet, flat-screen TVs

The 222 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with satellite channels, and minibars. Room service, Egyptian cotton sheets, and free weekday newspapers are also available.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $108* Per night/room 13 Dec. - 14 Dec.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (Pinnacle)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Whitehall Hotel ratings based on 45 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Whitehall Hotel

Everyone (17) Couples (15) Family (13)
5 out of 5
Pretty decent stay the front desk agent was amazing. The only problem i had was at 9am the cleaner knocked on my door woke me up just to let me know check out is at 11am . I explained it was only 9am and she didnt understand (language barrier). So that kept me up and at 1030 another cleaner knocked and i told him its not 11 and he apologized and left. Why am i being rushed out?

Posted by , from NEW YORK on 29 Oct. 2021

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Comment from Hotel Management

31 Oct. 2021 by Al G.

Thank you for your feedback!

4 out of 5
Quiet walkable location.

Posted by on 20 Oct. 2021

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Comment from Hotel Management

21 Oct. 2021 by Al G.

Thank you for your feedback.

4 out of 5
Affordable, comfortable quaint rooms; small elevators; not enough towels or toilet paper.

Posted by on 26 Sep. 2021

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Comment from Hotel Management

28 Sep. 2021 by Alicia L.

Thank you for reviewing and rating us!

4 out of 5

Posted by , from Bishop on 27 Aug. 2021

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5 out of 5
We loved the hotel and the staff. Highly recommend

Posted by on 5 Aug. 2021

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Comment from Hotel Management

6 Aug. 2021 by Al G.

Thank you for your feedback!

1 out of 5
The area is amazing but we had engineering to our room five times for a smoke alarm that kept sharping every single night at 3:00 in the morning when we were trying to sleep so in our two days at the White House hotel we got six and a half hours of sleep and no one could figure out why the smoke alarm and stop chirping they offered to switch rooms but we are on our way to the symphony and didn't have time I just don't see how I smoke alarm gets the best of an entire hotel staff and I wasn't the only one suffering from it everyone on floor 15 was slamming their door at 4:00 in the morning looking in the hall trying to find out where the chirping was coming from and I still have not gotten an answer or an email response from any management of the hotel absolutely ridiculous.

Posted by on 29 Jul. 2021

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Comment from Hotel Management

8 Sep. 2021 by Alicia L.

Thank you for rating and reviewing us.

3 out of 5
Great old hotel with modern features it was disappointing that restaurant and bar are still closed

Posted by on 21 Jul. 2021

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Comment from Hotel Management

22 Jul. 2021 by Al G.

Thank you for visiting the Whitehall Hotel. We appreciate you bringing to light some issues that you experienced during your visit. We're always looking for opportunities to grow and allow our hotel to shine.

5 out of 5
Front desk people VERY Nice. Prompt service from maitenance.

Posted by on 17 Jul. 2021

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Comment from Hotel Management

18 Jul. 2021 by Al G.

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1 out of 5
Although the ladies at the front test were very kind the room and hotel are dirty and falling apart. We had a choice between a warm room with subpar ac and a working phone or a room with better ( not great ) ac and no phone. We had to use the room without a phone bc it was very warm out and in order to get better ac ( still not great) we were told we needed to keep the door to the unit open the entire stay. We took lots of pictures of the room. The website is so misleading that it should be Crimminal. Even in the best days that hotel NEVER looked like the website. We were offered no compensation but we plan on taking this further. This is false advertisement and really disappointing. The location alone should be a reason they would want to do better. It’s a waste of space and VERY overpriced for what you get. When you look at the room pictures think 30yrs ago , when you see pictures of lobby and other areas I have no clue but the lobby is tiny.

Posted by on 16 Jul. 2021

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Comment from Hotel Management

17 Jul. 2021 by Al G.

Thank you for visiting the Whitehall Hotel. We appreciate you bringing to light some issues that you experienced during your visit. We're always looking for opportunities to grow and allow our hotel to shine.

5 out of 5

Posted by on 2 Jul. 2021

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Comment from Hotel Management

12 Jul. 2021 by Al G.

Thank you for your rating!

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. You can enjoy a drink at the bar/lounge. The business-friendly The Whitehall Hotel also features a fitness center, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 4-star Chicago hotel is smoke free.

  • 222 guestrooms or units
  • 21 levels
  • Built in 1927
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Millennium Station (2.4 km / 1.5 mi)
  • Metro station: Chicago Station (Red Line) (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Whitehall Hotel offers 222 accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Egyptian cotton linens
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 30 per pet, per night, plus a deposit of USD 30.00 per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 30 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 30.00 per night
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Whitehall
  • Whitehall Chicago
  • Whitehall Hotel
  • Whitehall Hotel Chicago
  • The Whitehall Hotel Hotel
  • The Whitehall Hotel Chicago
  • The Whitehall Hotel Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.