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"It was beautiful, clean and well run. Also loved that there was a Starbucks on priperty " More

By a verified traveller on Fri 28 Feb 2020

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Hotel Description

4-star hotel near Charlotte Convention Center

Charlotte Center City stay

A stay at this Charlotte Center City hotel places you steps from Charlotte Convention Center and within a 10-minute walk of NASCAR Hall of Fame. Bank of America Stadium and EpiCentre are also within half a mile (1 km).

Business services

The hotel's indoor pool, 24-hour fitness center, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 28 conference rooms, business center, and valet parking. Enjoy a meal from the restaurant and perks like free WiFi.

Comfy beds, WiFi

The 700 guestrooms feature pillowtop beds, flat-screen TVs with cable channels, and thoughtful touches like pillow menus and bathrobes. 24-hour room service, WiFi, and rainfall showerheads are also available.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$148* Per night/room 16 Jul. - 17 Jul.

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom, Non Smoking, Corner (SW-M)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Executive Suite, 1 Bedroom, Non Smoking, Corner (SW-M)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Charlotte ratings based on 11 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Charlotte

Everyone (7) Family (2)
5 out of 5
It was beautiful, clean and well run. Also loved that there was a Starbucks on priperty

Posted by , from Mooresville on 28 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by Hotel Manager

Dear Lynn, Thank you for your wonderful review of The Westin Charlotte. My team an I strive to provide each guest with a memorable experience, and I am so pleased that you enjoyed the convenience of SoCo Cafe! We hope you will be our guest again in the future. Be Well, Toby Scott-Long Hotel Manager

5 out of 5
Our room was not ready so they upgraded us to a beautiful high level room with amazing view. Typical of high end hotels. Everything cost- wifi, parking, water, etc. Nice pool, me and my kids had it completely to ourselves.

Posted by on 3 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Hotel Manager

Dear Dee, Thank you for your lovely review of The Westin Charlotte. I am so pleased to hear that you and your family were provided with a True Westin Experience. We hope you will stay with us again in the future. Be Well, Toby Scott-Long Hotel Manager

4 out of 5
Loved being next to the Convention Center where our conference was. Thought $25 for parking was high. When told I could request departure from the parking structure beyond the normal 5:00 p.m., I did request another hour on Saturday morning. But when I was unable to leave until 6:45 I was under the impression I needed to have my key adjusted to let me out of the structure. Didn't need to. I was good until 22:00. If I had known that, I wouldn't have had to waste 20 minutes in the counter check-in line to find that out. That was annoying. Loved the property.

Posted by on 9 Sep. 2019

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Comment from Hotel Management

26 Sep. 2019 by Hotel Manager

Dear Valued Guest, We appreciate your feedback as helps us ensure a True Westin Experience during future stays. I apologize that you expereinced this issue. If you would like to discuss further, please feel free to contact me directly at the hotel. Be Well, Toby Scott-Long Hotel Manager

4 out of 5
Great staff and very professional/friendly. When rude guests were running the halls, singing, slamming doors and loudly talking for over an hour (11pm), we called security and they safely defused the situation.

Posted by on 26 Aug. 2019

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Comment from Hotel Management

28 Aug. 2019 by Hotel Manager

Dear Valued Guest, My Team and I greatly appreciate you taking time to write a review regarding your recent visit to The Westin Charlotte. I am deeply sorry that you encountered an issue, but thank you for being understanding and providing positive feedback regarding our security team; they do work hard to handle these situations and make sure everyone is safe. We hope that you will come back in the near future to stay with us again. Be well, Toby Scott-Long Hotel Manager

5 out of 5

Posted by on 25 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by The Westin Charlotte

Dear Valued Guest, Thank you for providing a 5 star review. Be well, Toby Scott-Long Hotel Manager

3 out of 5
Thought it would be nice to stay in a fancy hotel.... breakfast $25 on top of the hotel nightly fee, pillows are THE WORST I have ever seen! Nothing super special about this hotel except location! Will stick with my normal hotels & not try to be fancy ever again! Lesson learned!

Posted by , from Virginia Beach on 19 Nov. 2018

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Comment from Hotel Management

23 Nov. 2018 by Toby Scott-Long, Hotel Manager

Kristina, thank you for taking time to review your hotel stay with us. I would like to offer my sincerest apologies that you found your most recent stay with us unsatisfactory. Your experience is not the experience we strive to provide to our guests. Please contact the hotel and ask for myself if I can assist with your stay any further. Be well, Toby Scott-Long, Hotel Manager

2 out of 5

Never again...

Pros: Very nice and clean
Cons: Better hospitality
Over the weekend we decided to have a short "get away" and decided to go to Charlotte NBA playoff game. Check in is 3:00 arrived at 4:00. Our room was not ready and had to get dressed for the evening in the workout facility dressing room. Sorry, we did not pay good money to be dressing in the locker like we were at the YMCA

Posted by , from West Virginia on 25 Apr. 2016

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Comment from Hotel Management

20 May 2016 by Guntram Merl, Hotel Manager

Thank you for taking the time to review The Westin Charlotte Kerri. I offer my sincerest apologies that your most recent stay with us fell below a true Westin experience. We appreciate feedback in all forms as it helps us to better our hotel. I hope that you will return in the near future so that we may exceed your expectations. If you should need anything further please contact the hotel and ask for myself. Be well, Guntram Merl, Hotel Manager

2 out of 5
We typically only stay at Westins. The customer service at this particular Westin was terrible, all the way up to the manager, Fiorrella. Rude staff. Westin should be embarrassed.

Posted by on 10 Apr. 2016

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Comment from Hotel Management

16 Apr. 2016 by Guntram Merl, Hotel Manager

Thank you for taking the time to review The Westin Charlotte. I do apologize that your visit fell below a true Westin experience. This past experience is not a true representation of the experience we strive to provide. We have used your helpful feedback to address the concerns you provided. We hope to have you return in the near future and please contact the hotel and ask for myself shall you need anything further. Be well, Guntram Merl, Hotel Manager

5 out of 5

outstanding is an understatement

Room was clean, large, parking was very easy to traverse. The staff were very professional and appeared to be genually interested in customer satisfaction.

Posted by , from Cleveland Ohio on 29 Dec. 2015

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Comment from Hotel Management

31 Dec. 2015 by Guntram

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

2 out of 5

Hotel close to the Stadium

On arrival to the hotel, there was construction making entry difficult. Upon check-in at @ 6:30pm, only one of two rooms was ready. My husband spoke to the manager who promised compensation for the 2nd room and placed us on different floors. Three weeks later, we haven't received our compensation. We ate dinner in the restaurant that evening. The food was excellent. The service was very slow. On check out, my son asked a bell hop for a cart to transfer our baggage and was refused. We carried our bags out. I asked the attendant at the front desk about the cart. Her response was "the bell hop must go with the cart to make sure the customer doesn't hurt themselves using it." We were thankful to leave. One very positive moment was once we were home, my husband realized he had left his pillow. I called the hotel and they did have it. It was sent by fedex for which my husband was grateful. The rooms were nicely decorated and comfortable. The location was great for the Packer/Panthers football game.

Posted by , from Chesterfield, VA on 28 Nov. 2015

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Property Features

The Westin Charlotte offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 16276 square feet (1512 square meters) and includes a conference center. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly The Westin Charlotte. For a fee, parking is available. This 4-star Charlotte hotel is smoke free.

  • 700 guestrooms or units
  • 25 levels
  • 2 bars or lounges
  • 16276 sq ft of conference space
  • 1512 sq m of conference space
  • Built in 2003
  • Dining venue
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Charlotte-Douglas International Airport (CLT) (10.9 km / 6.8 mi)
  • Train station: Charlotte Station (3.3 km / 2.1 mi)
  • Metro station: Stonewall Station (0.1 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Charlotte offers 700 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

JP Charlotte - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

SoCo Cafe - This café specializes in American cuisine and serves breakfast, dinner, and light fare. Open daily.

SoCo Bar - This lobby lounge specializes in American cuisine and serves breakfast and dinner. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lbs
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 25 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Self parking fee: USD 25.00 per night
  • Valet parking fee: USD 30.00 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte Westin
  • Westin Charlotte
  • Westin Hotel Charlotte
  • Westin Charlotte Hotel
  • Westin Charlotte Hotel Charlotte
  • The Westin Charlotte Hotel
  • The Westin Charlotte Charlotte
  • The Westin Charlotte Hotel Charlotte

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.