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4.0 out of 5

"Only option was valet park. Was told I would need to pay same amount of I parked myself. $50 for an SUV) Hotel is nice but room and bathroom were cram ... " More

By a verified traveller on Tue 30 Mar 2021

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Hotel Description

4-star hotel near EpiCentre

Central Charlotte getaway

With a stay at this Charlotte Center City hotel, you'll be steps from EpiCentre and Blumenthal Performing Arts Center. Discovery Place is 0.3 mi (0.5 km) away.

Business services

This hotel features a restaurant, a health club, and a poolside bar. Traveling on business? Take advantage of the 19 conference rooms, 24-hour business center, and valet parking. You'll appreciate the seasonal outdoor pool, bar/lounge, and laundry facilities.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 374 guestrooms also offer MP3 docks and LCD TVs with digital channels. Other amenities include 24-hour room service, WiFi, and minibars.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$231* Per night/room 24 Jun. - 25 Jun.

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed (Club Premier Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 2 Queen Beds (Club Premier Room)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Omni Charlotte Hotel ratings based on 22 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Omni Charlotte Hotel

Everyone (9) Couples (5) Family (6)
4 out of 5
Only option was valet park. Was told I would need to pay same amount of I parked myself. $50 for an SUV) Hotel is nice but room and bathroom were cramped and dark.. no overhead lights and not enough towel bars/hooks in bathroom. Only mirror was in bathroom too. Room lacked full length mirror as well. Stayed at a Marriott the next night ...much nicer

Posted by on 30 Mar. 2021

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Comment from Hotel Management

30 Mar. 2021 by Marie Mosoti

Thank you for your feedback. We will be addressing your concerns.

5 out of 5
Great customer service very clean amazing views of the city

Posted by on 21 Mar. 2021

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Comment from Hotel Management

25 Mar. 2021 by Marie Mosoti

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Amazingly nice staff, beautiful rooms, comfortable beds, and well worth the price. Given the option to self park or valet, however, the price remained the same.

Posted by on 3 Jan. 2021

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Comment from Hotel Management

3 Jan. 2021 by Kelsey

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 14 Dec. 2020

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Comment from Hotel Management

14 Dec. 2020 by DouglasH GM

Thank you for staying with us at Omni Charlotte and come see us again soon.

4 out of 5
Very exquisite; the only thing it was lacking was a hairdryer!

Posted by , from Memphis on 3 Oct. 2020

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Comment from Hotel Management

5 Oct. 2020 by Paul Hvidsten

Thank you for taking the time to leave us this review. We will make sure this room get a hair dryer.

1 out of 5
After arriving there to go to a military funeral and have to make arrangements through out my stay I called 6 times because I couldn't get Internet in my room,I called and complained each day, 4 days there and never had internet through out my stay. I finally got a call on the day I was in flight to go home. Friday Night there were several Black women yelling MF in the hallway at 2 in the morning. Then the next day when leaving my room I found a mens jockey shorts in the hallway with a used Condom hanging out of them in front of my door. I had to stand outside to use the internet while cars were squealing tires racing in front of the hotel along with motor cycles were right next to them. Cars and motor cycles did this all night long keeping me awake. Terrible staying at that hotel. Never again. The only good professionals at that hotel were the valets that parked your cars at $40.00 per day for the 4 days. SAD

Posted by , from Charlotte North Carolina on 28 Sep. 2020

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Comment from Hotel Management

2 Oct. 2020 by DouglasH GM

Thank you for staying with us and we appreciate your feedback. Please accept our apologies that your stay was not indicative of the high standards our Omni guests have come to expect. If you would like to discuss further, I would welcome a phone call at your convenience.

4 out of 5

Posted by on 20 Jun. 2020

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Comment from Hotel Management

20 Jun. 2020 by Paul Hvidsten

Thank you for taking the time to leave us a review. We hope to welcome you back again soon.

4 out of 5
It was in a good location but very expensive for the stay

Posted by on 14 Jun. 2020

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Comment from Hotel Management

15 Jun. 2020 by Paul

Thank for taking the time to leave a review, we appreciate your feedback.

5 out of 5
Beautiful hotel, great friendly staff, to die for room! Had an excellent night in Charlotte. I didn't want to leave.

Posted by , from Winston Salem on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by DouglasH GM

Thanks for staying with us Jae and glad you enjoyed our wonderful rooms and friendly staff. Come again soon.

1 out of 5
The property was great, our room & the view was fantastic.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by DouglasH GM

Thanks for staying with us and glad you found our property great. Looks like the rating of 1 may of been a mistake.

About the Omni Charlotte Hotel

Location 132 E Trade St, Charlotte, NC 28202

Property Features

Omni Charlotte Hotel offers its guests a health club and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 16000 square feet (1486 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Omni Charlotte Hotel. You'll have access to the health club at a partner property. For a fee, parking is available. This 4-star Charlotte hotel is smoke free.

  • 374 guestrooms or units
  • 15 levels
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Laundry facilities
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: Charlotte-Douglas International Airport (CLT) (11.5 km / 7.2 mi)
  • Train station: Charlotte Station (2.7 km / 1.7 mi)
  • Metro station: Charlotte Transportation Center Station (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Omni Charlotte Hotel offers 374 accommodations with MP3 docking stations and minibars. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 11:00 AM and on weekends from 7:00 AM to noon.

Trade Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Coin Bar - Onsite rooftop bar. Open select days.

Trade Bar - This bar serves dinner only. Open select days.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 25 lbs
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Pets (no exotic animals) are subject to approval. A pet fee is required at check-in. A credit card is required to cover any potential damage caused by the pet. Pets must be crated when hotel staff members enter the room. Guests with pets must sign a waiver upon check-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 22 for adults and USD 10 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Covered valet parking fee: USD 35.00 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte Hotel
  • Charlotte Omni
  • Charlotte Omni Hotel
  • Hotel Omni Charlotte
  • Omni Charlotte
  • Omni Charlotte Hotel
  • Omni Hotel Charlotte
  • Charlotte Omni
  • Omni Charlotte
  • Omni Hotel Charlotte
  • Omni Charlotte Hotel Hotel
  • Omni Charlotte Hotel Charlotte
  • Omni Charlotte Hotel Hotel Charlotte

You should know

  • The seasonal pool will open in March and close in October.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.