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4.1 out of 5

"Check in was long. Room had mold in the shower and didn’t look like it had been cleaned very well. Only one person at service deck when trying to ch ... " More

By a verified traveller on Mon 05 Apr 2021

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Hotel Description

3.5-star Art Deco hotel near Charlotte Motor Speedway

In shopping district

Within 2 miles (3 km) of this well-placed hotel, you'll find Charlotte Motor Speedway and Concord Mills. Also, Rocky River Golf Club is within half a mile (1 km) and Hendrick Motorsports Complex is within 2 miles (3 km).

Golf course, dining

This smoke-free hotel features a golf course, a full-service spa, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Enjoy the indoor pool and free perks like cooked-to-order breakfast and an area shuttle.

Comfy beds, WiFi

The 308 guestrooms feature comforts like pillowtop beds and premium bedding, while living rooms and refrigerators offer the conveniences of home. Other amenities include MP3 docks, sofa beds, and LCD TVs with cable channels.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$178* Per night/room 29 Jun. - 30 Jun.

Premium Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Corner

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa ratings based on 18 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa

Everyone (14) Couples (2) Family (1)
5 out of 5

Posted by on 17 Apr. 2021

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Comment from Hotel Management

30 Apr. 2021 by GM

Dear Anonymous, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Alan Benson General Manager

3 out of 5
Check in was long. Room had mold in the shower and didn’t look like it had been cleaned very well. Only one person at service deck when trying to check out so I ended up checking out online. On a good note the lady that works the café and made our coffee has to be the sweetest lady I’ve ever seen. She is a true blessing to the hotel. The lady that worked the complementary drinks was also very sweet.

Posted by on 5 Apr. 2021

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Comment from Hotel Management

6 Apr. 2021 by GM

Dear Anonymous, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Alan Benson General Manager

4 out of 5

Posted by on 30 Mar. 2021

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4 out of 5
Nothing unique. So empty felt eerie. Spacious empty cavernous nothing. Look to the right nothing, to the left nothing, straight ahead nothing. Chihuly glass behind sparse check in was the highlight. Breakfast behind the waterfalls - where's the waterfalls, no sound of a waterfall at all.

Posted by on 29 Mar. 2021

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Comment from Hotel Management

30 Mar. 2021 by GM

Dear Anonymous, It was our pleasure hosting you and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Alan Benson General Manager

5 out of 5
Very luxurious accommodations! Suites and staff are amazing!

Posted by on 21 Feb. 2021

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2 out of 5
We stayed for two nights after we got married. We thought this would be an upgrade of a hotel stay but we were very disappointed. First we were told we had to pay for parking. Why? It is you parking lot. I did not see anything about the parking fee when I booked the room. He told me it was on the sight. I looked long and hard and I did find it under polices. It should be listed where I would see it not buried. Then we got to our room and the seal on the door was broke. I thought it should be okay. In the hallway the was two chicken wings which remained the entire two days. No one cleaned them up. I did tell the front desk about it. The next morning when I went to take a shower there was DIRTY wash clothes hanging on the shower rod. Disgusting!! Was anything cleaned. Also a dirty cup under the chair in the bedroom. I took pictures of everything. We only received one cup. I really am unsure of anything was cleaned. I just hope we don’t get sick if the room was not sanitized as it should have been. The pillows had a body oder smell to them. This was supposed to be a romantic experience for me and my husband but I was very disappointed.

Posted by , from Chesapeake VA on 2 Dec. 2020

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5 out of 5
Staff was professional, hotel was neat and clean. Breakfast was pretty good too.

Posted by , from Concord, NC on 17 Oct. 2020

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4 out of 5

Posted by on 8 Sep. 2020

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5 out of 5

Posted by on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Eric

Thank you for your business and staying with us.

5 out of 5
It was a nice. comfortable hotel. The staff was friendly and the food was good.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Eric

Thank you for your business and staying with us. We are very happy you enjoyed your stay.

About the Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa

Location 5400 John Q Hammons Dr, Concord, NC 28027

Property Features

Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa offers its guests a full-service spa, a golf course, and an indoor pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are available in public spaces for a fee. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 45,000 square feet (4 square meters) and includes a conference center. A spa tub, a 24-hour fitness center, and spa services are also featured at the business-friendly Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa. An area shuttle within 3 mi and a shopping center shuttle are free. Parking is available for a fee. For a fee, the property may offer extended parking privileges after check-out. This 3.5-star Concord hotel is smoke free.

  • 1 building
  • 308 guestrooms or units
  • 11 levels
  • 45,000 sq ft of conference space
  • 4 sq m of conference space
  • Built in 2007
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Charlotte-Douglas International Airport (CLT) (32.1 km / 19.9 mi)
  • Property shuttles: Free area shuttle within 3 mi and shopping center shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa offers 308 accommodations with MP3 docking stations and laptop-compatible safes. Accommodations offer separate living rooms and include sofa beds. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Concord hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and safes. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • Pillowtop beds
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 9:00 AM. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa has a restaurant serving lunch and dinner.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 14
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No rollaway/extra beds available
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 48 hours
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 8.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Charlotte-Concord/Golf
  • Embassy Suites Charlotte-Concord/Golf Concord
  • Embassy Suites Charlotte-Concord/Golf Resort
  • Embassy Suites Charlotte-Concord/Golf Resort Concord
  • Embassy Suites Hilton Charlotte-Concord-Golf Resort
  • Embassy Suites Hilton Resort
  • Embassy Suites Hilton Charlotte-Concord-Golf
  • Embassy Suites Hilton
  • Embassy Suites Charlotte Concord/Golf Resort Spa
  • Embassy Suites by Hilton Charlotte Concord Golf Resort Spa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.