travelocity

Photo gallery

Featured Image
On the beach, white sand, beach towels, beach volleyball
On the beach, white sand, beach towels, beach volleyball
Outdoor pool, free cabanas, pool umbrellas
Outdoor pool, free cabanas, pool umbrellas

Guest reviews

47 reviews
Guests rated this property 3.2/5 for cleanliness.

Popular amenities

Pool
Breakfast included
Parking included
All-inclusive
Air conditioning
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationCayo Santa Maria Dolphinarium9 min drive
Popular LocationPlaya Las Gaviotas9 min drive
AirportCayo Santa Maria (SNU-Santa Clara)14 min drive
Popular LocationCamilo Cienfuegos National Museum73 min drive

Rooms are unavailable for your trip dates on Travelocity. Try new dates to check availability.

Change Search

    About this area

    Cayo Santa Maria

    Located in Cayo Santa Maria, Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive is on the beach. Local points of interest include Playa Las Gaviotas and Cayo Santa Maria Dolphinarium. Take an opportunity to explore the area for water adventures such as snorkeling.
    View in a map
    Popular Location

    What's nearby

    • Cayo Santa Maria Dolphinarium - 9 min drive
    • Playa Las Gaviotas - 9 min drive
    • Camilo Cienfuegos National Museum - 73 min drive

    Restaurants

    • FLAVORS – Buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily. Open 24 hours.
    • MEXICANA CANTINA – Restaurant offering Mexican cuisine. Serves dinner daily.
    • EMPORIUM – Restaurant offering international cuisine. Serves dinner daily.
    • GRAZIE – Restaurant offering Italian cuisine. Serves dinner daily.
    • TESICO – Restaurant offering international cuisine. Serves dinner daily.

    About this property

    Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

    Spend the day playing on the beach then return to dine at one of Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive's 5 restaurants. All 378 rooms offer minibars, coffee makers, and TVs with satellite channels. Other amenities available to guests include hair dryers, safes, and phones.

    All-inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter

    Social distancing

    Guest rooms kept vacant for 24 between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks and gloves available
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in some public areas: WiFi (USD 1 per hour)

    Parking and transportation

    • Free self parking
    • Free nearby parking

    Food and drink

    • Free buffet breakfast available daily 7:30 AM–10 AM
    • 5 restaurants and 1 coffee shop/café
    • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar

    Things to do

    • 2 outdoor tennis courts
    • Beach volleyball
    • Boating
    • Health club
    • Kayaking
    • Outdoor pool
    • Pedal boating
    • Pilates classes
    • Sail boating
    • Shopping
    • Yoga classes

    Family friendly

    • Dry cleaning service
    • Outdoor pool
    • Snack bar/deli

    Conveniences

    • Gift shop/newsstand
    • No elevators

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Luggage storage
    • Multilingual staff
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • French
    • Italian
    • Spanish

    Outdoors

    • Beachfront location
    • Free pool cabanas
    • Garden
    • Pool sun loungers
    • Pool umbrellas
    • Terrace

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Wheelchair-accessible registration desk
    • Wheelchair accessible (may have limitations)

    More

    • Beach towels
    • Designated smoking areas
    • Romance packages available

    Room amenities

    Bedroom

    • Air conditioning
    • Linens

    Bathroom

    • Bathtub or shower
    • Free toiletries
    • Hair dryer
    • Towels

    Entertainment

    • Satellite channels
    • TV

    Food and drink

    • Coffee/tea maker
    • Minibar

    More

    • Desk
    • Iron/ironing board
    • Laptop-friendly workspace
    • Phone
    • Safe

    Policies

    Check-in

    Check-in from 4:00 PM - anytime
    Early check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before noon
    Late check-out subject to availability

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    No pets or service animals allowed

    Children and extra beds

    Children 18 and younger are not allowed at this property; All guests older than 18 are welcome

    Property payment types

    Important information

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Fee for wireless Internet in public areas: USD 1 per hour (rates may vary)
    • Late check-out is available for a fee (subject to availability, amount varies)
    • Credit card charges are subject to a surcharge of 3 percent

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

    We should mention

    Children 18 years old and younger are not permitted at this property
    Only registered guests are allowed in the guestrooms
    No pets and no service animals are allowed at this property
    3.3
    47 reviews
    5 - Excellent
    6
    4 - Good
    15
    3 - Okay
    16
    2 - Poor
    5
    1 - Terrible
    5

    3.2/5

    Cleanliness

    3.4/5

    Staff & service

    3.2/5

    Amenities

    3.2/5

    Property conditions & facilities

    1/5 Terrible

    Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
    Stayed 2 nights in Jan 2020

    3/5 Okay

    Travelled with group
    Sad face IconDisliked: Amenities, property conditions & facilities
    The beach is beautiful, the food and drink are good and better than other hotels that I stayed before, but property conditions are not good, dirty walls, bad repairs, etc... rooms services are not good neither. Room phone does not work. Pools are for children (only 3 feets of deep at any place) and service is too bad. In general, it is not a good place at all...
    Stayed 2 nights in Oct 2019

    3/5 Okay

    Travelled with group
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    On plus side control of mosquitos very good, cleanliness excellent, staff good, food has gone down though frequent shortages, restaurants have menus that look good but meaningless as most popular dishes never available. Food reliance is on the buffet in grand memories. How many bars do you know of that run out of orange juice! Staff remain very helpful though.
    Stayed 11 nights in Aug 2019

    1/5 Terrible

    Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    The worst hotel ever
    Your hotel is the worst quality/price service in the world, and no one of you care about that. Your rooms are terribly smelly and dirty. We just took the last room of the four that you offer us because we where tired. We spent one hour to clean the bathroom, was in disgusting condition, the toilet was still full of s**t!!!! At the check in no one explain us what’s going on in the hotel about restaurants location, time, tours entertainment etc. No one told us that we would need a reservation to eat in the restaurants. The beach is really nice, but also dirty, full of plastic cups and cigarettes, in three days nobody empty the bins or cleaned something. The hotel is not worth 50€.
    Stayed 3 nights in Jul 2019

    3/5 Okay

    Happy face iconLiked: Property conditions & facilities
    Sad face IconDisliked: Staff & service
    Location of the hotel is perfect, close to the (beautiful) beach. Swimingpools are nice. Englisch is 'spoken', but not by everybody from the staff. Rooms are clean. The buffet is oké, a lot of choice. Freshly made dinners do take some time.
    Stayed 2 nights in Oct 2018

    Wander Wisely with the Travelocity app

    • Get helpful alerts about flight status and gate numbers
    • Access all your travel details, even when offline
    • Easily contact your hotel by messaging them right in the app

    Text yourself a download link

    By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.
    Scan the QR code

    Scan the QR code