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On the beach, white sand, beach towels, snorkeling
On the beach, white sand, beach towels, snorkeling
On the beach, white sand, beach towels, snorkeling
Outdoor pool, pool umbrellas, sun loungers

Guest reviews

78 reviews
Guests rated this property 2.9/5 for cleanliness.

Popular amenities

Pool
Breakfast included
Parking included
All-inclusive
Air conditioning
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationCayo Santa Maria Dolphinarium8 min drive
Popular LocationPlaya Las Gaviotas10 min drive
AirportCayo Santa Maria (SNU-Santa Clara)12 min drive
Popular LocationCamilo Cienfuegos National Museum72 min drive

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    About this area

    Cayo Santa Maria

    Located in Cayo Santa Maria, Grand Memories Santa Maria - All Inclusive is on the beach. Local points of interest include Playa Las Gaviotas and Cayo Santa Maria Dolphinarium.
    View in a map
    Popular Location

    What's nearby

    • Cayo Santa Maria Dolphinarium - 8 min drive
    • Playa Las Gaviotas - 10 min drive
    • Camilo Cienfuegos National Museum - 72 min drive

    Restaurants

    • BUFFET RESTAURANT – Buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.
    • GRAZIE ITALIAN RESTAURANT – Restaurant offering Italian cuisine. Serves lunch and dinner daily.
    • MEXICANA CANTINA – Restaurant offering Mexican cuisine. Serves lunch and dinner daily.
    • EMPORIUM RESTAURANT – Restaurant offering international cuisine. Serves dinner daily.
    • TESICO – Restaurant offering international cuisine. Serves dinner daily.

    About this property

    Grand Memories Santa Maria - All Inclusive

    Spend the day playing on the beach then return to dine at one of Grand Memories Santa Maria - All Inclusive's 5 restaurants. All 342 rooms offer balconies or patios, minibars, and TVs with satellite channels. Other amenities available to guests include coffee makers, hair dryers, and safes. Limited housekeeping is available.

    All-inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter

    Social distancing

    Guest rooms kept vacant for 24 between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks and gloves available
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in some public areas: WiFi (USD 1 per hour)

    Parking and transportation

    • Free self parking
    • Free nearby parking

    Food and drink

    • Free buffet breakfast available daily 7:30 AM–10:30 AM
    • 5 restaurants
    • 1 beach bar, 1 poolside bar and 1 bar

    Things to do

    • Beach volleyball
    • Children's pool
    • Kayaking
    • Outdoor pool
    • Outdoor tennis court
    • Snorkeling

    Family friendly

    • Babysitting/childcare (surcharge)
    • Children's pool
    • Dry cleaning service
    • Free children's club
    • Outdoor pool

    Conveniences

    • No elevators

    Guest services

    • 24-hour front desk
    • Concierge services
    • Dry cleaning service
    • Hair salon
    • Housekeeping (limited)
    • Luggage storage
    • Multilingual staff
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • French
    • German
    • Italian
    • Spanish

    Outdoors

    • Beachfront location
    • Garden
    • Pool sun loungers
    • Pool umbrellas
    • Terrace

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Wheelchair-accessible registration desk
    • Wheelchair accessible (may have limitations)

    More

    • Beach towels
    • Designated smoking areas

    Room amenities

    Bedroom

    • Air conditioning
    • Linens

    Bathroom

    • Bathtub or shower
    • Free toiletries
    • Hair dryer
    • Towels

    Entertainment

    • Satellite channels
    • TV

    Food and drink

    • Coffee/tea maker
    • Minibar

    Outdoor space

    • Balcony or patio

    More

    • Iron/ironing board
    • Phone
    • Safe

    Policies

    Check-in

    Check-in from 4:00 PM - noon
    Early check-in subject to availability
    Late check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before noon

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    No pets or service animals allowed

    Children and extra beds

    Children are welcome
    Cribs (infant beds) are not available

    Property payment types

    Important information

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Fee for wireless Internet in public areas: USD 1 per hour (rates may vary)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

    We should mention

    Only registered guests are allowed in the guestrooms
    No pets and no service animals are allowed at this property
    2.8
    78 reviews
    5 - Excellent
    11
    4 - Good
    18
    3 - Okay
    12
    2 - Poor
    22
    1 - Terrible
    15

    2.9/5

    Cleanliness

    3.1/5

    Staff & service

    2.3/5

    Amenities

    2.7/5

    Property conditions & facilities

    4/5 Good

    Travelled with family and small children
    Happy face iconLiked: Cleanliness, staff & service
    beautiful beach and good food at the buffet despite long queues to get it. Room needs to be totally refurbished to be compared to an European 5 stars resort! However, the staying was pleasant!
    Stayed 5 nights in Mar 2020

    5/5 Excellent

    Travelled with family
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    excellent condition great attention super nice Súper clean the rooms bathroom excellent love the place
    Stayed 2 nights in Nov 2019

    1/5 Terrible

    Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
    Stayed 3 nights in Sep 2019

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Excellent
    My experience is excellent because the hotel have comfortably, the staff is very friendly, the food is too much and more Thank you
    Stayed 3 nights in Sep 2019

    2/5 Poor

    Travelled with family
    Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
    The worst experience. I will never go back to this hotel.
    Stayed 2 nights in Aug 2019