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"Comfortable clean suite with everything we needed to make meals and relax after hiking. Staff was great. They had a little store to pick up things we ... " More

By a verified traveller on Thu 14 Jun 2018

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Hotel Description

3.5-star guestrooms with kitchens

In Castle Junction

Within 6 miles (10 km) of this resort, you'll find Johnston Canyon and Vista - Arnica Lake Trailhead. Also within 9 miles (15 km) are Kootenay National Park and Banff National Park.

Fitness center

A fitness center, free self parking, and laundry facilities are featured at this resort. A grocery/convenience store, a computer station, and barbecue grills are also on offer.

Fireplaces, kitchens

Boasting fireplaces, the 21 guestrooms also offer kitchens and iPod docks. Flat-screen TVs come with satellite channels, and other amenities include DVD players and refrigerators.

Chalet (Cedar)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
C$248* Per night/room 12 Jul. - 13 Jul.

Chalet (Pine)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Chalet, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom (Pet-Free)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Chalet, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Castle Mountain Chalets ratings based on 3 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Castle Mountain Chalets

Everyone (3)
1 out of 5
Housekeeping does not clean the rooms. Only after my first night was my room properly cleaned and my stay is for 8 nights. I complained twice already and yet again I came back to my room at 10 pm after being out all day and the room had not been touched. At $250 plus a night I should be able to expect that the rooms get cleaned and the beds made.

Posted by on 10 Aug. 2019

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Comment from Hotel Management

10 Aug. 2019 by Adrian M

Hi Renee, Our apologies for your negative experience and thank you for taking the time to give us the feedback. As discussed with you earlier today, I ensured you received the requested service, and to confirm you were credited a night as per your discussion with Angelina. Thank you again from bringing this issue to my attention as we have been able to address the problem. Kindest Regards,

5 out of 5

Perfect hotel near many Popular trails.

Comfortable clean suite with everything we needed to make meals and relax after hiking. Staff was great. They had a little store to pick up things we needed until we could get to a grocery store in Banff. Easy access to popular hiking trails. There was even some trailheads right by the chalet. Highly recommend.

Posted by , from michigan on 14 Jun. 2018

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Comment from Hotel Management

20 Jun. 2018 by Jenelle

Brenda, Thanks for the review. You got some great pics. Hope to see you again sometime.

3 out of 5

Nice staff. chalets are very small.

Pros: nice staff
Cons: Advise people office is closed at night and highway 1a is closed at night.
About halfway between Banff and Lake Louise. Highway 1a is closed at night. Local train is close and noisy. Decent.

Posted by on 30 Mar. 2015

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Property Features

As a guest of Castle Mountain Chalets, you'll find a fitness center, tour/ticket assistance, and barbecue grills. Castle Mountain Chalets also features an arcade/game room, laundry facilities, and a convenience store. The front desk is open around the clock. Limited free parking is available on a first-come, first-served basis. This 3.5-star Castle Junction resort is smoke free.

  • 21 guestrooms or units
  • Ski lift tickets
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Game room or arcade
  • Convenience store
  • BBQ grill(s)
  • Computer for guest use
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • DVD player

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Calgary International Airport (YYC) (167.3 km / 104 mi)
  • Parking: Free self parking

Room Amenities

Castle Mountain Chalets offers 21 accommodations with fireplaces and iPod docking stations. Accommodations at this 3.5-star resort have kitchens with refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include designer toiletries and hair dryers. Flat-screen televisions come with premium satellite channels and DVD players. Housekeeping is provided daily.

  • In-room kitchen
  • Fireplace
  • IPod dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Coffee maker
  • Kitchenware
  • Housekeeping (daily)
  • Hair dryer
  • Designer toiletries
  • Heating

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castle Mountain
  • Castle Mountain Chalets Resort Castle Junction
  • Castle Mountain Chalets Cabin Castle Junction
  • Castle Mountain Chalets Castle Junction
  • Castle Mountain Chalets Hotel Castle Junction
  • Castle Mountain Chalets Hotel
  • Castle Mountain Chalets Resort
  • Castle Mountain Chalets
  • Castle Mountain Chalets Resort
  • Castle Mountain Chalets Castle Junction
  • Castle Mountain Chalets Resort Castle Junction

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.