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"Hotel was great, comfy, staff - some happy friendly, some flat (like most of us who got to show up and work) - not holding this against them though. E ... " More

By a verified traveller on Fri 07 Sep 2018

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Hotel Description

4.5-star beachfront property near Reduit Beach

Beachside getaway

Within 3 miles (5 km) of this property, you'll find Reduit Beach and Rodney Bay Marina. Windward Islands and Smugglers Cove are also within half a mile (1 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 8 restaurants. Relax beachside with sun loungers and cool off with a drink at the beach bar. Enjoy the 3 outdoor pools and perks like free self parking and free WiFi.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 166 guestrooms also offer free WiFi and balconies or patios. Flat-screen TVs come with satellite channels, and other amenities include memory foam beds and 24-hour room service.

Executive Suite, 1 King Bed with Sofa bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed with Sofa bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Multiple View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Multiple View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 1 Max

Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive

Everyone (4)
2 out of 5

Posted by on 1 Apr. 2019

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Comment from Hotel Management

4 Apr. 2019 by Hideaway at Royalton Saint Lucia

Dear Valued Guest, Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. Please accept our sincerest apology for the inconveniences you experienced during your stay, this is certainly not the typical guest circumstance and your comments have been noted and shared with the management team for further review. It is our sincerest hope that you will grant us the opportunity of serving you to a future experience which will surpass your last.

4 out of 5
Hotel was great, comfy, staff - some happy friendly, some flat (like most of us who got to show up and work) - not holding this against them though. Except for Rafael who was a total FAIL. Did not want to give voucher for $150 till next day (and coupons say its only valid during check in) REALLY??? Pushes for a VACATION CLUB with a 90 min presentation, at the end no obligation to buy will get 100$ voucher for Massage, Gift shop, or Tours... ( hint, in a nutshell they want to sell you 30% off hotel fee for 30 years for $26,000 still have to pay flight, and 70% of whatever hotel you pick from their resorts... not much of a savings at all - after 2 hours, finally got voucher !!! ) The wrist band has key built into it for room... this has got to be the smartest thing ever. Drinks are average, did not feel that they were watered down, service average, nothing spectacular, no bad experience at all. Pools clean, beach clean, plenty of chairs available, water inviting and warm, kayak, paddle boards, snorkeling gear was available, water bike chain was loose, and unsafe, they were waiting for repair parts. Booked an "ADULT" vacation, but as others pointed out, some areas got kids, and when they scream you can definitely hear it, so you just can't fully get away from it. For the price this hotel was very good.

Posted by , from Los Angeles, CA on 7 Sep. 2018

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5 out of 5

Best vaca/birthday ever.

Pros: Hotel is very beautiful and so much to do. All restaurants are fabulous and service equally as great. Many pools to choose from and always chairs aval
Cons: We did have a very minor issue with having correct coffee for in room machine; and towels not replaced couple times; cleaning issue counters/mirrors.
Location: Hotel well worth the drive from airport; close shopping Castries market and Shops; Not far from friday nite street party; for sure staying here again
Pres ste ocean front, most beautiful room and butler's were incredible, Rornel & Monique. Made everything, especially my bday extra special. I travel quite frequently and this place tops them all. Diamond club only way to travel. So many pools to choose from and the bar staff great, shout out to Trevon; Samuel was adorable and more than attentive diamond club beach. Best restaurant was Hunter Stk House and our server the sweetest ever. Best bday dinner ever. Enjoyed italian rest as well. But above all, the service in all restaurants and bars were great. And the buffet is more than plenty of choices. And was very tasty...Going back soon.

Posted by , from Las Vegas on 28 Apr. 2018

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Comment from Hotel Management

6 Jun. 2018 by Hideaway at Royalton Saint Lucia Management Team

Dear Michelle & Bear, Thank you for taking time to share such a detailed, lovely experience with us. We're happy the birthday celebration was extra special and your expectations were all met or exceeded. We're happy you visited Hideaway at Royalton Saint Lucia and we definitely look forward to your returning soon!

3 out of 5

Great concept, but misinformation

Location: Good activities are available, but most start very early in the morning. Offer more that start around 9 or 10.
Positive = The hotel deign and grounds were very nice Negative = If you looked at the details, the quality/workmanship was poor. Positive = The room and shower were nice Negative = I ordered a Ocean view room and there was no ocean view from inside the room - Building 2 should not be listed as having ocean view. It is a view of the grounds and pool and you can see part of the beach, but not the ocean. Positive = The employees are nice, but they are not very well informed Negative = It took 2 days and 3 room changes to get my AC problem solved Negative = On one day, the whole resort ran out of the primary/local beer Negative = The Martini bar was often out of olives or olive juice (at least on 3 different days) Negative = Items were on the restaurant menus, but not really offered (example: Turkey burgers) Positive = I loved the Hideaway option - that worked well for us Negative = The beach umbrellas did not tilt - they only provided shade at noon Positive = I loved the wrist ban access (no key cards) Positive = I loved the quality of the beach towels and that you could have as many as you want without a towel card

Posted by on 18 Dec. 2017

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About the Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive

Location Gros Islet, Cap Estate, Gros Islet LC01101

All-inclusive Details

  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Tennis lessons not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a health club. There are 8 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. A nightclub, a sauna, and spa services are also featured at the luxury Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Cap Estate property.

  • 166 guestrooms or units
  • 8 dining venues
  • 2 bars by the pool
  • 10 bars or lounges
  • Built in 2017
  • Nightclub
  • Bar on the beach
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Vieux Fort (UVF-Hewanorra Intl.) (67 km / 41.6 mi)
  • Parking: Free self parking

Room Amenities

Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive offers 166 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Memory foam beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers. This Cap Estate property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Memory foam beds
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Gourmet Marche - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Dorado - This seafood restaurant specializes in seafood. Open daily.

Hunter Steakhouse - This steakhouse specializes in American cuisine and serves lunch and dinner. Open daily.

Grazie Italia Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Zen - This sushi bar specializes in Asian cuisine. Open select days.

24-hour room service is available.

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in.

This property doesn't offer after-hours check-in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards not accepted

Fees

 

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hideaway Royalton Saint Lucia Hotel Gros Islet
  • Hideaway Royalton Saint Lucia Gros Islet
  • Hideaway Royalton Saint Lucia Adults All Inclusive Cap Estate
  • Hideaway Royalton Saint Lucia Adults All Inclusive
  • Hideaway at Royalton Saint Lucia Adults Only All Inclusive
  • Hideaway at Royalton Saint Lucia

You should know

  • Children 18 years old and younger aren't allowed at this property.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.