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4.5 out of 5

"Great service, beautiful room and ocean views. The people were all very accommodating and friendly. Wish there were more restaurants to choose from. B ... " More

By a verified traveller on Sat 27 Jun 2020

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Hotel Description

4-star beachfront resort near Delfines Beach

On the beach

Your stay at this Zona Hotelera resort places you within 2 miles (3 km) of Cancun Interactive Aquarium and La Isla Shopping Mall. Aquaworld and Maya Cancun Museum are also within 2 miles (3 km).

Poolside dining

This Art Deco resort features a full-service spa, a marina, and 3 restaurants. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the 2 outdoor pools and perks like free valet parking and a free area shuttle.

Free WiFi, comfy beds

The 340 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include balconies, 24-hour room service, and flat-screen TVs with satellite channels.

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 2 Max
C$255* Per night/room 2 Sep. - 3 Sep.

Deluxe Two Bedroom Master Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Suite, 2 Bedrooms, Beachfront

Bed Count 1 King Bed Maximum Occupancy 6 Max

Junior Suite, Beachfront

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Deluxe One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 Bedroom, Beachfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Royal Sands Resort & Spa All Inclusive ratings based on 113 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Royal Sands Resort & Spa All Inclusive

Everyone (58) Couples (22) Family (27)
5 out of 5
Great service, beautiful room and ocean views. The people were all very accommodating and friendly. Wish there were more restaurants to choose from. But otherwise excellent!

Posted by on 27 Jun. 2020

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Comment from Hotel Management

2 Jul. 2020 by Sandra R.

Dear Guest, Thank you for your review. We're glad to hear that you were able to enjoy yourselves around the resort and that the staff made you feel right at home. We appreciate your feedback and look forward to seeing you again soon! Warm Regards.

5 out of 5
I love everything about this property and the staff was wonderful

Posted by , from Philadelphia on 14 Jun. 2020

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4 out of 5
Very pleasant staff , very helpful!! Clean rooms!!

Posted by on 11 Mar. 2020

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5 out of 5
Well appointed facility, gorgeous surroundings, and incredible staff. We could choose to stay on the campus or roam for addition al adventures. Thoroughly enjoyed our stay.

Posted by on 7 Mar. 2020

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5 out of 5
The entire Royal Sands Resort was first class! Our room was spacious and very clean. The restaurants all provided delicious food! Loved the breakfast buffet at La Veranda with its daily fresh fruit and variety of choices of eggs, meats and more. The staff overall was friendly, helpful and always accommodating. -However, We would have liked more coffee in the room. Did not appreciate being asked several times to attend a presentation. We’ve attended many of these over the years and it took away our valuable vacation time. We’d much rather pay for the extras and are not interested in a timeshare!

Posted by on 27 Feb. 2020

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5 out of 5

Posted by on 21 Feb. 2020

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5 out of 5

Posted by on 19 Feb. 2020

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4 out of 5
Staff is friendly but not all of them. They are all really hard workers though - please don’t forget to tip. We enjoyed the food and tried out all restaurants on site. we were there only 4 days so we did not get bored. However, I can see getting bored if I’d stayed longer. They have theme nights but honestly they all seemed to have almost the same food. But it’s great food. Not much vegetarian or vegan options. My kids loved the ice cream machine. Towel situation: they try to enforce a 60 min rule so people don’t just put their towels out and leave but it is not being enforced. People put their towels out by 6:30-7 am and leave... you can’t get a first row seat by the beach or a shady spot by the pool. A lot of time share people did that. Rooms were nice and spacious. All have ocean view. Room cleaning was not the best. They didn’t come for turn down service but we weren’t fuzzy - we can do our own beds. Kids club was just ok. My boys did not like it at all. But the staff was really fantastic and super nice. My boys just were bored. I think it is more for younger kids. My boys are 7 and 9.

Posted by on 18 Feb. 2020

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4 out of 5

Posted by on 16 Feb. 2020

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4 out of 5
Need to have more vegetarian and vegan options in the menu. More cuisines / restaurants at one location rather at wasting the whole evening in shuttling to other venues. Need entertainment programs in the evening. For instance, Valentin imperial and blue moon have theaters, that keep you occupied with marvelous variety programs. Beautiful property, has great staff - but they seem to be busy and overworked. May be a little increase in staffing? That's the management's call.

Posted by on 4 Jan. 2020

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About the The Royal Sands Resort & Spa All Inclusive

Location Blvd. Kukulcan, Km. 13.5, No. 32, Cancun, QROO 77500

All-inclusive Details

  • Access to offsite clubs included
  • Taxes included
  • A la carte or gourmet dining is limited
  • Airport transfers not included
  • Water fitness classes/lessons included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Windsurfing equipment not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit beverages
  • Tennis lessons included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Some rates at The Royal Sands Resort & Spa All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of The Royal Sands Resort & Spa All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar, and a swim-up bar. WiFi is free in public spaces. A children's pool, a fitness center, and a terrace are also featured at the family-friendly The Royal Sands Resort & Spa All Inclusive. Free self parking and valet parking are available. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this Art Deco Cancun resort.

  • 340 guestrooms or units
  • 9 levels
  • 15 buildings
  • 3 dining venues
  • 2 bars by the pool
  • Built in 2000
  • Bar on the beach
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (18.5 km / 11.5 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Royal Sands Resort & Spa All Inclusive offers 340 accommodations, which are accessible via exterior corridors and feature DVD players and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Flat-screen televisions come with satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

La Veranda - Overlooking the ocean, this family restaurant specializes in international cuisine and serves lunch and dinner.

Hacienda Sisal - This restaurant specializes in Mexican cuisine and serves brunch and dinner.

Char Hut - This poolside café specializes in American cuisine and serves light fare only.

Sidelines Sports Bar - Onsite sports bar. Happy hour is offered.

The Royal Roast - This coffee shop serves light fare only.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Body wraps
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 25

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.

One registered guest in each villa must be at least 25 years of age and willing to accept responsibility for the actions of all villa occupants.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per stay
  • A tax is imposed by the city: USD 1.23 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Sands
  • Royal Sands All Inclusive
  • Royal Sands All Inclusive All-inclusive property Cancun
  • Royal Sands Cancun
  • Sands All Inclusive
  • Royal Sands All Inclusive All-inclusive property
  • The Royal Sands Spa
  • The Royal Sands Resort Spa
  • The Royal Sands & Inclusive
  • The Royal Sands Resort Spa All Inclusive
  • The Royal Sands Spa Optional All Inclusive
  • The Royal Sands Resort & Spa All Inclusive Resort
  • The Royal Sands Resort & Spa All Inclusive Cancun
  • The Royal Sands Resort & Spa All Inclusive Resort Cancun
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.