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"Royalton CHIC is a nice resort however elevators were very slow, always one or two were broke down. The outside elevator was only used for the 16th f ... " More

By a verified traveller on Sun 28 Mar 2021

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Hotel Description

4-star beachfront property near Tortuga Beach

Beachfront retreat

Within a 10-minute walk of this Zona Hotelera property, you'll find Chac Mool Beach and Forum Beach. Cancun Convention Center and La Isla Shopping Mall are also within 2 miles (3 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Business travelers can take advantage of the free WiFi in public areas. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Free WiFi, iPod docks

Boasting comforts such as premium bedding and pillow menus, the 180 guestrooms offer thoughtful touches like minibars (stocked with some free items) and bathrobes. Flat-screen TVs come with cable channels, and other amenities include free WiFi and furnished balconies.

Luxury Junior Suite Sunset View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$481* Per night/room 5 Jul. - 6 Jul.

Luxury Junior Suite Ocean Front

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Presidential Two Bedroom Suite Sunset View

Bed Count 1 King Bed Maximum Occupancy 7 Max

Luxury Junior Suite Sunset View Diamond Club

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Chairmans Three bedroom Suite Ocean Front DC

Bed Count 2 Queen Beds Maximum Occupancy 11 Max

Luxury Presidential Ocean Front One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royalton CHIC Suites Cancun Resort & Spa Adults Only - All Inclusive ratings based on 25 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royalton CHIC Suites Cancun Resort & Spa Adults Only - All Inclusive

Everyone (8) Couples (3) Family (15)
5 out of 5

Posted by on 28 Apr. 2021

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Comment from Hotel Management

8 May 2021 by Omar Dueñas- General Manager

Dear guest, Thank you for rating our resort, we hope to see you soon again. Regards!

1 out of 5
BAD SERVICES. NOT HELPING, VERY SLOW CHECK IN NOT WORTH THE MONEY.

Posted by on 20 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by Juan Gonzalez Guest Service

First of all, thank you very much for choosing our Royalton Suites Cancún for your visit to the Mexican Caribbean! After reading your review we are very disappointed to hear that your experience with us did not live up to your expectations and would like to extend our sincerest apologies. As a service-oriented company, the observations of our guest are vital and the main way to know more about the opportunity areas we need to improve is because of your feedback. Please rest assured that the details you have raised have been addressed and that appropriate corrective actions will be taken, as we are always in the pursuit of exceeding your expectations. I remain at your disposal, do not hesitate to contact us for any further assistance. Kindest Regards, Juan Gonzalez Guest Service

1 out of 5

Posted by on 18 Apr. 2021

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Comment from Hotel Management

28 Apr. 2021 by Juan Gonzalez Guest Service

First of all, thank you very much for choosing our Royalton Suites Cancún for your visit to the Mexican Caribbean! After reading your review we are very disappointed to hear that your experience with us did not live up to your expectations and would like to extend our sincerest apologies. As a service-oriented company, the observations of our guest are vital and the main way to know more about the opportunity areas we need to improve is because of your feedback. Please rest assured that the details you have raised have been addressed and that appropriate corrective actions will be taken, as we are always in the pursuit of exceeding your expectations. I remain at your disposal, do not hesitate to contact us for any further assistance. Kindest Regards, Juan Gonzalez Guest Service

5 out of 5

Posted by on 4 Apr. 2021

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Comment from Hotel Management

14 Apr. 2021 by Rooms Division Manager

Thank you for staying with us!

3 out of 5
Royalton CHIC is a nice resort however elevators were very slow, always one or two were broke down. The outside elevator was only used for the 16th floor. Not one person in the staff lobby talked or said hello.

Posted by on 28 Mar. 2021

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Comment from Hotel Management

29 Mar. 2021 by Antonio C. Corvalao / Gueste Service Agent.

Good evening Your comments are very important with that we can make changes and improve our service. We are very sorry that your stay was not pleasant. We hope to see you soon in one of our properties for change your perception about us.. Best regards

5 out of 5
The staff was very nice and friendly. Food and drinks were amazing. The spa and pool staff were equally friendly and helpful.

Posted by on 5 Mar. 2021

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Comment from Hotel Management

5 Mar. 2021 by Omar Dueñas- General Manager

Dear guest, Thank you very much for taking the time to write your kind comments about our resort. We are very glad to know you enjoyed our facilities and service. We hope you can visit us again very soon! Regards.

5 out of 5

Posted by on 22 Feb. 2021

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Comment from Hotel Management

5 Mar. 2021 by Omar Dueñas- General Manager

Dear guest, Thank you very much for rating our resort! We really hope to see you soon again. Regards!

2 out of 5
The front counter and bar and cleaning staff was absolutely wonderful, unfortunately the room service staff was terrible! Each day for the week we stayed we waited over an hour or two for food then have to call back and check on our food which is cold by the time it gets to us! We also have to tell them what or food came with!!

Posted by , from Indianapolis on 2 Nov. 2020

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Comment from Hotel Management

2 Nov. 2020 by Online Communications Manager

Dear ArielRelf We regret very much to learn that you experienced inconveniences; please accept our most sincere apologies. Please rest assured that your comments have been shared with the managers of the departments involved in order to ensure corrections are immediately put in place. Chic regards

5 out of 5
The food, entertainment and vibe were great! Tje beach is very clean with soft sand and clear calm water. The staff goes above and beyond. Also the main buffet restaurant cooks are outstanding!

Posted by on 19 Dec. 2019

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Comment from Hotel Management

20 Dec. 2019 by Online Communications Manager

Dear Guest: We are very pleased to read your experience at our resort met with your expectations, thank you for the message and kind comments and hope to receive you once again soon. Luxury Regards

2 out of 5
1) Regulations/Limitations on alcohol and bars were disappointing. 2) 'Sales Staff' heckled us, repeatedly, for leaving the hotel premises. 3) Had to call and request towels & wash clothes everyday. 4) Had to call and request mini-bar service everyday. 5) Front desk and bell hop personal were extremely helpful and courteous. 6) Wifi was ok, but not great. 7) All TV channels would pause for several seconds at a time. 8) The price was too high for the experience of this hotel.

Posted by on 4 Dec. 2019

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Comment from Hotel Management

5 Dec. 2019 by Online Communications Manager

Dear Guest: Thank you for share your feedback about your recent stay and noted your vacations does not meet up your expectations but you can be certain that all your comments will be taken into consideration in order to improve the guests' experience. We appreciate your review which points out some interesting matters. Luxury Regards

About the Royalton CHIC Suites Cancun Resort & Spa Adults Only - All Inclusive

Location Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • 24-hour room service
  • Buffet and à la carte dining

Property Features

Royalton CHIC Suites Cancun Resort & Spa Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royalton CHIC Suites Cancun Resort & Spa Adults Only - All Inclusive offers its guests 2 outdoor swimming pools and a health club. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. WiFi is free in public spaces. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly Royalton CHIC Suites Cancun Resort & Spa Adults Only - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 180 guestrooms or units
  • 6 dining venues
  • 2 bars or lounges
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (24.8 km / 15.4 mi)
  • Parking: Free self parking

Room Amenities

Royalton CHIC Suites Cancun Resort & Spa Adults Only - All Inclusive offers 180 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Sitting area
  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Gourmet Marché - Onsite buffet restaurant.

Hunter Steakhouse - Onsite steakhouse. Open daily.

Agave - Mexican Cuisine - Onsite restaurant. Open daily.

Jade - Asian Cuisine - Onsite restaurant. Open daily.

C/X Culinary Experience - Onsite diner. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a health club.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Sauna in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Pet Policy

  • Pets and service animals are not allowed at Royalton CHIC Suites Cancun Resort & Spa Adults Only - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royalton Cancun Resort All Inclusive
  • Royalton Cancun All Inclusive
  • Royalton Suites Cancun Resort All Inclusive
  • Royalton Suites Resort All Inclusive
  • Royalton Suites All Inclusive
  • Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
  • Royalton Suites Cancun Resort Spa All Inclusive
  • Royalton Suites Cancun All Inclusive
  • Royalton Cancun Resort Spa All Inclusive
  • Royalton Suites All Inclusive
  • Royalton Chic Suites Cancun
  • Royalton CHIC Suites Cancun Resort Spa
  • Royalton Suites Cancun Resort Spa All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.