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Hotel Description

4.5-star beachfront property with 8 outdoor pools

On the beach

Within 12 miles (20 km) of this property, you'll find Cancun Country Club and Ventura Park Cancun. Puerto Morelos Town Square is 12.7 mi (20.4 km) away.

All-inclusive

This all-inclusive property features free water park access, a casino, and a full-service spa. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 3 beachside bars. Enjoy a meal in one of the 10 restaurants and perks like free WiFi.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 840 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, MP3 docks, and plasma TVs with cable channels.

Luxury Junior Suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
C$423* Per night/room 24 Aug. - 25 Aug.

Luxury Chairman´s Two Bedroom Suite Ocean Front DC

Bed Count 1 King Bed Maximum Occupancy 8 Max

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Bed Count 1 King Bed Maximum Occupancy 8 Max

Luxury Junior Suite Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Luxury Presidential One Bedroom Suite Ocean View Rooftop Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Junior Suite Swim Out

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Royalton Riviera Cancun Resort & Spa - All Inclusive ratings based on 40 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive

Everyone (16) Couples (6) Family (14)
1 out of 5
Pools were nice. Some staff was not as friendly. One lady at the Hideaway check in entered into a staring contest with me, bar tender by pool was hateful, and no early checkin. We flew all morninh and had to wait around for 7 hours. Will never stay here again.

Posted by on 23 Jul. 2021

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5 out of 5
The staff at the Royalton Riviera were kind, helpful, and went above and beyond to ensure a truly memorable stay! The bar and restaurant staff were quick, efficient, and consistent with the drinks and food. While some of the facilities were older, there were maintenance crews working to fix it up constantly. I would highly recommend this resort for your next stay!

Posted by on 7 Jul. 2021

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Comment from Hotel Management

12 Jul. 2021 by General Manager.

Dear Traveler, We're beyond happy to have met and exceeded your expectations. You truly enjoyed every aspect of the resort and made lifetime memories here. Your feedback is appreciated and we do hope you, your friends and your family, visit us again in the near future. Thank you for staying with us. Warmest Regards Alfonso Lopez

1 out of 5
I WOULD never stay at a Royalton owned property ever again! Not only that, I will ensure I do my best to make sure no one else does either. We had 30 people in our group. All booked different ways, direct, Travelocity, Hotels.com, travel agent. Not one experience was better than the other. Everyone got sick from the food, our pool floaties were covered in smudge from dirty pools, the staff didn’t care what your concerns were. The managers did nothing to accommodate any questions, concerns or recommendations. Everything fell on deaf ears. We tried EVERYDAY to talk to someone we could express our concerns with and no one cared.

Posted by on 30 Jun. 2021

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Comment from Hotel Management

30 Jun. 2021 by General Manager.

Dear Traveler, First of all, please allow me to thank you for choosing to stay with us at Royalton Riviera Cancun. It is disappointing to hear that we were unable to meet your expectations. Your experience is certainly not up to our standards. Your feedback is extremely valuable to us. Rest assured that your comments are taken serious and follow up toward corrective action is swiftly underway. We hope you can give us a second chance in order to change your opinion about our service. We remain at your service. Sincerely, Alfonso Lopez

5 out of 5

Posted by on 9 Jun. 2021

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Comment from Hotel Management

19 Jun. 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

5 out of 5
Large but very well staffed and maintained resort. Good choice

Posted by on 4 Jun. 2021

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Comment from Hotel Management

5 Jun. 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to your arrival.

5 out of 5

Posted by on 2 Jun. 2021

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Comment from Hotel Management

13 Jun. 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to your arrival.

5 out of 5

Posted by on 1 Jun. 2021

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Comment from Hotel Management

11 Jun. 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to your arrival.

5 out of 5
I liked that there were three different pools. We mostly stayed at the pool that wasn't so busy. You could hear when they had pool events if you wanted to attend but we stayed at the pool that was quiet. The staff was friendly and very helpful. This was our first trip with our three children and they loved it! Very kid friendly.

Posted by on 29 May 2021

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Comment from Hotel Management

30 May 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

4 out of 5
The resort was clean, comfortable, friendly staff for the most part. Food at the restaurants was just ok. The dinner buffet was the best food I had on the resort my entire stay. Drinks were water down & they different serve shots at the pool side bars. Bartender said I’d have to buy the entire bottle. Check in & out process is way too long. Overall though it was a nice resort

Posted by on 21 May 2021

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Comment from Hotel Management

21 May 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

5 out of 5
The resort is amazing & the staff just made my stay absolutely perfect. I have some BIG SHOUT OUTS to some of them that went the extra mile to make sure everything was perfect. VICTOR at concierge was great & showed us to our room and greeted me with a smile each morning as I walked to get my morning frappaccino & always answered any questions or concerns I may have had. Then JACINTO & ARTULO our beach bartender & swim up bartender were there everyday mixing our favorite drinks. RAMIRO & DAMARIS working pool side & the beach bringing our food and drinks just as soon as our cups were empty they were there. Then there was Mo on the beach preparing our bali bed with towels so that we would could relax comfortably. We did upgrade to the diamond club which I do recommend because the service was top notch.The bali beds are included with the Diamond Club upgrade and you do not have to purchase an expensive bottle of anything to utilize them, although I think they would like for you to but I checked & they are included so we took advantage of that everyday both on the beach and pool side. Make your dinner reservations first thing of the morning so there will be no issue of overbooking in the evening. We made it to almost every restaurant there except Agave but the food was very good at all the restaurants and the Buffet was Amazing. Tip the staff, they work hard to make sure your stay is the best. We will be back for MAYCATION 2022 THANKS TO ALL THAT MADE THIS THE BEST EVER!

Posted by on 17 May 2021

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Comment from Hotel Management

23 May 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

About the Royalton Riviera Cancun Resort & Spa - All Inclusive

Location Carr Federal 307 Tulum-Cancun Km 332.15, Puerto Morelos, QROO 77580

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • One or more venues limit beverages
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Kayaking included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Onsite live performances included
  • Theme parties included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Scuba diving lessons not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only

Property Features

Royalton Riviera Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun Resort & Spa - All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 swim-up bars, and 12 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 840 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 12 bars or lounges
  • Built in 2014
  • Casino
  • Nightclub
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 8
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Cancun Intl. Airport (CUN) (16.3 km / 10.1 mi)

Room Amenities

Royalton Riviera Cancun Resort & Spa - All Inclusive offers 840 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

  • Private balcony
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer available
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Hunter Steak House - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Grazie Italian Trattoria - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Royalton Riviera Cancun Resort & Spa - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • Service animals not allowed
  • Cash or credit card deposit required
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Hotel Names

  • Royalton Cancun
  • Royalton Riviera
  • Royalton Riviera Cancun All Inclusive Puerto Morelos
  • Royalton Riviera Hotel
  • Royalton Riviera Hotel Cancun
  • Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
  • Royalton Riviera Cancun Puerto Morelos
  • Royalton Riviera Cancun Inclu
  • Royalton Riviera Cancun Resort Spa All Inclusive

You should know

  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.