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4.3 out of 5

"Nice but has 7pm curfew for pool area " More

By a verified traveller on Mon 06 Sep 2021

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Hotel Description

All-inclusive beachfront property with 5 outdoor pools

Beachside getaway

Within a 10-minute walk of this Zona Hotelera property, you'll find Langosta Beach and Jardín del Arte. Tortuga Beach and Escenica Tower are also within 2 miles (3 km).

All-inclusive

A full-service spa, 7 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach kayaking, or relax with sun loungers. There's fun for all ages with a free kid's club and a playground, and families will appreciate the convenience store.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 562 guestrooms also offer free WiFi and balconies. Other amenities include sitting areas, 24-hour room service, and flat-screen TVs with satellite channels.

Junior Suite Villa, Bañera Hidromasaje, Vista Piscina (M)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Villa, Bañera Hidromasaje, Vista Jardín (M)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Superior, Ocean View (U)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, Jetted Tub, Ocean View (U)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite (M)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Palace Peninsula All Inclusive ratings based on 106 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Peninsula All Inclusive

Everyone (51) Couples (27) Family (23)
2 out of 5
This is my second stay and this time I stay in their suite but the sheet and the pillow still smell like wet dry sweat. I am very disappointed. Their security guards are rude. Front desk crew are nice amenities and the view are spectacular. Unfortunately this will be my last stay in this hotel. I will stick to Hilton and Marriott ☹️☹️

Posted by , from alta loma on 11 Sep. 2021

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3 out of 5
Nice but has 7pm curfew for pool area

Posted by on 6 Sep. 2021

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5 out of 5
everything was great!!! rooms were amazing.. staff friendly and helpful

Posted by on 31 Aug. 2021

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5 out of 5
The staff was friendly and helpful

Posted by on 14 Aug. 2021

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5 out of 5
Fantastic resort to stay at. A service from the restaurant staff especially Mr. Miguel Bejarano who worked in the mornings- he was very attentive and provided excellent customer service, he's FANTASTIC. Great beach views and many things nearby to easily access. Would recommend!

Posted by on 4 Aug. 2021

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5 out of 5
Not bad

Posted by on 9 Jul. 2021

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4 out of 5

Posted by on 26 Jun. 2021

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5 out of 5

Posted by on 24 Jun. 2021

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5 out of 5
I loved the property there is no room that I could see that didn’t have beach views. This is probably the prettiest of the Riu’s. They followed all protocols for COVID and remarkably everyone there complied with masks. After coming off a shutdown it was exhilarating to be able to travel so we did not really leave the property. Beach area is very pristine and the staff could not be more welcoming. I try to stay in Riu’s whenever I travel because they know hospitality. Very much recommended

Posted by on 24 Jun. 2021

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3 out of 5
Food didn't have high quality, we were group of 20 people and we all got food poisoning

Posted by on 20 Jun. 2021

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Comment from Hotel Management

25 Jun. 2021 by Online Reputation Manager

Dear Guest, Thank you for your time. We are very sorry to read about your disappointing stay with us. We truly lament the unfortunate incident you describe, however please note, it is always very difficult to determine the cause of the poisoning without a doctor´s diagnose and especially in exotic destinations it can come from another source. We will still make sure that your impressions are forwarded to the responsible department for an appropriate follow up. We do hope you allow us another opportunity to share a more positive experience with you next time. Best of hopes, Hotel Riu Palace Peninsula Online Reputation Manager

About the Riu Palace Peninsula All Inclusive

Location Blvd Kukulkan, Km 5.5 Lote 6-C, Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Snorkeling included
  • Kayaking included
  • Windsurfing included
  • 24-hour room service
  • Fitness facilities included
  • Volleyball included
  • Aerobics classes/lessons included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Onsite entertainment and activities included
  • Scuba lessons included

Property Features

Riu Palace Peninsula All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Peninsula All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a health club, and a spa tub. There are 7 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A steam room, spa services, and a complimentary children's club are also featured at the family-friendly Riu Palace Peninsula All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 562 guestrooms or units
  • 17 levels
  • 7 dining venues
  • 5 bars or lounges
  • Built in 2012
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riu Palace Peninsula All Inclusive offers 562 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Private balcony
  • Sitting area
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Las Olas - This buffet restaurant serves breakfast and dinner.

Krystal - This theme restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Isla Mujeres - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Tamales - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Peninsula All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Palace Peninsula Riu
  • Peninsula Palace
  • Peninsula Riu
  • Riu Palace Peninsula
  • Riu Palace Peninsula All Inclusive
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  • Riu Palace Peninsula Cancun
  • Riu Peninsula
  • Riu Peninsula All Inclusive
  • Riu Peninsula Palace
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  • Riu Peninsula Inclusive inclu
  • Riu Peninsula Inclusive Cancun
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  • Riu Palace Peninsula All Inclusive All-inclusive property
  • Riu Palace Peninsula All Inclusive All-inclusive property Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.