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4.1 out of 5

"The building and grounds were very pretty and the staff was very friendly. We had an ocean view Jr. Suite. The room was pretty, bed was comfortable, ... " More

By a verified traveller on Tue 25 Feb 2020

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Hotel Description

4-star beachfront resort near Puerto Morelos Town Square

Beachfront retreat

You'll find Petempich Bay and Crococun Zoo within 2 miles (3 km) of this resort. Puerto Morelos Town Square and Ojo de Agua Beach are also within 3 miles (5 km).

Free water park, sauna

This smoke-free resort features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free WiFi, iPod docks

Boasting comforts like pillow menus and down comforters, the 488 guestrooms also offer free WiFi and LED TVs with cable channels. Balconies, iPod docks, and 24-hour room service are also available.

Deluxe Jr Suite Tropical View Two Dbl Bd

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$400* Per night/room 5 Jul. - 6 Jul.

Preferred Club Junior Suite Beach Front Swim Out King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite Beach Front Swim Out King

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Preferred Club Junior Suite Beach Front Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Preferred Club Junior Suite Beach Front Swim Out Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Preferred Club St Ocean Front King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Now Sapphire Riviera Cancun - Optional All Inclusive ratings based on 26 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Now Sapphire Riviera Cancun - Optional All Inclusive

Everyone (7) Couples (2) Family (1)
4 out of 5
The building and grounds were very pretty and the staff was very friendly. We had an ocean view Jr. Suite. The room was pretty, bed was comfortable, two well appointed bathrooms and a nice living room area. Drinks were watered down, but tasty. Dinner in the french, Paramour was well executed. The other restaurants were fine. Beach was pretty and adults pool was very relaxing. Beverage service at both was friendly, but limited. No food service was offered at the pool or beach. Minibar offering was limited and was not refilled without asking. Resort gratuity program is inconsistent. Service desk suggested tip only if service was exceptional, but several wait staff insisted on tips. There were many weddings during our stay. The music was often loudish until 11. Since our room was ocean side, it would have been nice to hear the ocean. Overall, we enjoyed our visit.

Posted by , from Libertyville, IL on 25 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Social Media Coordinator

Dear Guest, Thank you very much for your visit and comments shared on Travelocity. We are so happy to hear that you enjoyed your stay at our resort. We will share your feedback with the Operations Committee to improve the opportunity areas. We hope to welcome you back soon. Warmest regards Olivia Rodriguez

4 out of 5

Posted by on 4 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Social media Coordinator

Dear Guest, Thank you very much for your visit and ratings. We hope to welcome you back soon. Warmest regards, Olivia Rodriguez

5 out of 5

Posted by on 29 Dec. 2019

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Comment from Hotel Management

30 Dec. 2019 by Social media Coordinator

Dear Guest, Thank you very much for your 5- star rating. Happy New Year! Warmest regards, Olivia Rodriguez

2 out of 5
We booked/paid for a beach front king bed room and on the first night were placed in a jungle room with full beds and a handicap bathroom which didn't have an actual shower or any privacy. We moved to a ocean front room on the second day and it was much better buy still not the beachfront room we paid for. Very disapponting and annoying. Despite that, the wait staff was amazing.

Posted by on 9 Nov. 2019

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Comment from Hotel Management

9 Nov. 2019 by Social media Coordinator

Dear Guest, Thank you very much for your visit and comments about your stay at our resort. We are sharing your feedback with the Operations Committee. Please accept our sincere apology for any service inconvenience. We really hope to have the opportunity to welcome you again to regain your confidence with our service. Sincerely, Olivia Rodríguez

3 out of 5
The property itself was very nice as well as the staff. What I didnt like were all of the mosquitos, only one restaurant was semi casual, and I felt like I had to tip everyone. I dont mind tipping someone when they go above and beyond such as Jovani at the swim up bar, but when I never asked for my small carry on suitcase to be brought to my room....dont linger at the door waiting for a tip. It was very akward and I didnt bring many small bills since Im pretty sure the hotel description said all gratuities were included.

Posted by on 10 Oct. 2019

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Comment from Hotel Management

10 Oct. 2019 by Social Media Coordinator

Dear Guest, Thank you for your visit and comments. We will share your feedback with the Operations Committee to improve the opportunity areas. We really hope to welcome you back soon. Warmest regards, Olivia Rodríguez

4 out of 5

Posted by on 26 Apr. 2019

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Comment from Hotel Management

26 Apr. 2019 by Social Media Coordinator

Dear Guest, Thank you for your 4 ratings. We hope to welcome you back soon. We hope to welcome you back soon. Warmest regards Olivia Rodriguez

4 out of 5

Posted by on 22 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by Social Media Coordinator

Dear Guest, Thank you for your 4-star rating. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

5 out of 5
Excellent I recommend this hotel to everyone. Staff are the best

Posted by , from philadelphia. PA USA on 16 Jul. 2018

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Comment from Hotel Management

18 Jul. 2018 by Social Media Coordinator

Dear Guest, Thank you very much for sharing your review and beautiful pictures on Travelocity. We will share your comments with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

5 out of 5
There was s problem with seaweed along the beach. If the beach is important to you this entire stretch of the Riviera Maya might not work for you this time of year. I’m a pool guy so didn’t matter to me. The best service I’ve ever enjoyed and food was very good. Would definitely recommend it and go back!

Posted by , from chicago on 29 Apr. 2018

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Comment from Hotel Management

30 Apr. 2018 by Social Media Coordinator

Dear Guest, Thank you for sharing your great review on Expedia about your stay at the Now Sapphire Riviera Cancún. we are so happy to hear that you enjoyed the food. We will share your feedback with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

5 out of 5

Great resort on the beach

Staff were amazing!!! Grounds were very clean. Drinks and food wonderful!!! Beautiful pool and beach with no problem getting a chair and beverages. We will be returning!

Posted by , from Minnesota on 3 Mar. 2017

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Comment from Hotel Management

6 Mar. 2017 by Social Media Coordinator

Dear guest, Thank you for sharing your review on Travelocity about your stay at the Now Sapphire Riviera Cancun. We are so happy to read that you enjoyed the drinks, food, pool and the staff service. We hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator

About the Now Sapphire Riviera Cancun - Optional All Inclusive

Location Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO 77580

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Golf included
  • Offsite tours not included
  • Golf - green fees included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • One or more venues limit beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Some rates at Now Sapphire Riviera Cancun - Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Now Sapphire Riviera Cancun - Optional All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 7 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this resort measures 8295 square feet (771 square meters) and includes conference space. A children's pool, a nightclub, and a fitness center are also featured at the family-friendly Now Sapphire Riviera Cancun - Optional All Inclusive. This Colonial Puerto Morelos resort is smoke free.

  • 488 guestrooms or units
  • 3 levels
  • 14 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 8295 sq ft of conference space
  • 771 sq m of conference space
  • Built in 2001
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.2 km / 14.4 mi)

Room Amenities

Now Sapphire Riviera Cancun - Optional All Inclusive offers 488 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Beds feature down comforters. A pillow menu is available. 50-inch LED televisions come with cable channels and DVD players. Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • DVD player
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Wheelchair accessible
  • Toothbrush and toothpaste

Food & Drink

Now Sapphire Riviera Cancun - Optional All Inclusive has 7 restaurants on site.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Please note, some room types at this property are not available when booking a stay with children.
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Now Sapphire Riviera Cancun
  • Now Riviera Sapphire
  • Now Sapphire All Inclusive
  • Now Sapphire Cancun
  • Now Sapphire Cancun All Inclusive
  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun Puerto Morelos
  • Riviera Sapphire Cancun
  • Now Sapphire Riviera Cancun All Inclusive All-inclusive property
  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun Optional All Inclusive
  • Now Sapphire Riviera Cancun - Optional All Inclusive Resort

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • Rainforest Alliance Sustainable Tourism Certification

Promotions

Children Stay Free

Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.