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"the cleansiness and the staff were very polite and helpful " More

By a verified traveller on Wed 26 Feb 2020

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Hotel Description

4.5-star beachfront property near Ventura Park Cancun

Beachside getaway

A stay at this property places you within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 3 miles (5 km) of Xoximilco. Ventura Park Cancun is within 9 miles (15 km) and Delfines Beach is within 12 miles (20 km).

All-inclusive

This all-inclusive property features a golf course, a full-service spa, and a nightclub. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus. Enjoy a meal in one of the 14 restaurants and free perks like free self parking and WiFi in public areas.

Free WiFi, balconies

The 2058 guestrooms feature free WiFi, Smart TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Other amenities include balconies, 24-hour room service, and minibars.

Junior Suite Golf Course view, Flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$462* Per night/room 5 Nov. - 6 Nov.

Deluxe Room, Resort View, Kids & Teens Free + Flex cancellation options

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Governador Suite, Flex Cancellation options

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Room, Ocean View, Kids & Teens Free + Flex cancellation options

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Moon Palace Cancún - All Inclusive ratings based on 14 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Moon Palace Cancún - All Inclusive

Everyone (8) Couples (1) Family (4)
1 out of 5

Disappointing experience

My first 2 full days were spent moving rooms, fighting upcharges, and getting new keys (bracelets). The cockroaches, the jumping spiders, and the grime was just awful. I've been to cancun at least 10 times, ..this was the first time at moon palace, since friends recommended it.. ...but even they said this place has changed, sadly. The food was okay (not even good) ...and the restaurants had a 2-3 hour wait. The ones you need a reservation for (very few take them) were booked for days and the ONLY way to get one was to call literally at midnight, and hope your first. The decor is old, except the grand... but even there the themed restaurants were disappointing. The spa, on the other hand, is fabulous! If you like the beach and ocean, this is NOT the place to go.. ...but if you only really like pools.. ..this is great for that. The show's were not good, except the interactive quizzo night, that was likely the best part of my 10 day stay. Explore other places! I wish I could get my money back!

Posted by , from Pennsylvania on 30 Aug. 2018

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Comment from Hotel Management

7 Sep. 2018 by Moon Palace Cancun

Dear Kelly, First and foremost, thank you so much for choosing Moon Palace Cancun. We sincerely regret to know that as of now, we have not managed to meet your expectations. Our guest's satisfaction is the most important to us and we would be grateful if you gave us the opportunity to host you again in the future and change your perception of our service. If you are still on the property, please be so kind as to approach our Public Relations desk who will be more than glad to assist you. We remain at your service and hope to have the opportunity to serve you as you deserve. Cordially, Moon Palace Cancun

5 out of 5
the cleansiness and the staff were very polite and helpful

Posted by , from Oak Lawn, IL on 26 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Moon Palace Cancun

Dear Laurie, Thank you for your recent 5-star review on Expedia. We hope that in the future you will give us another opportunity to host you and provide you with a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,

5 out of 5
Facilities were wonderful. Food was great for an all-inclusive...options for everyone. Staff were friendly and helpful. The only negative is the full-court-press sales pitch for their vacation club membership. Don’t attend the “90-minute” sales pitch unless you want to lose half a day of your vacation.

Posted by , from Grand Rapids, MI on 15 Jan. 2020

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Comment from Hotel Management

16 Jan. 2020 by Moon Palace Cancun

Dear Matt, Thank you for your kind comments regarding the aspects you have enjoyed the most and the quality of the Resort. We appreciate your trust in us and for taking the time to share with us your kind comments regarding your recent visit to Moon Palace Cancun, please be sure that our guests’ comments are of extreme importance to us. We hope to have you back soon. Sincerely,

5 out of 5
Great place to stay. Only complaint was that the gym was very small.

Posted by on 2 Jan. 2020

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Comment from Hotel Management

16 Jan. 2020 by Moon Palace Cancun

Dear Guest, Thank you for your recent 5-star review. We hope that in the future you will give us another opportunity to host you and provide you with a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,

5 out of 5
The various activities Moon Palace has like bikes, mini-golf, number of pools and restaurant was great.

Posted by , from Delaware on 18 Sep. 2019

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Comment from Hotel Management

18 Sep. 2019 by Moon Palace Cancun

Dear AZ, Thank you so much for your preference and positive feedback. We strive to be the very best for you and it is a great honor to exceed your expectations! We look forward to welcoming you once again. Sincerely,

5 out of 5
The friendly staff and attention to service. The cleanliness of the rooms and facility grounds. The variety of food and quality at all restaurants.

Posted by on 25 Jun. 2019

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Comment from Hotel Management

26 Jun. 2019 by Moon Palace Cancun

Dear guest, Thank you very much for taking the time to fill out the survey and sharing with us your comments about your recent stay at Moon Palace, your straight forward observations are greatly appreciated, as feedback is of extreme importance to Palace Resorts. Cordially,

3 out of 5
The bed in my room was so uncomfortable. It felt old and stiff on some part and loose in others. The pillows were horrible and so were the sheets. I did love everything else about the resort! Every single other part was amazing! The staff are all so genuinely caring and ready to serve. The Moon palace sunset was super clean. The food options are amazing. You must RSVP to Momos restaurant which sort of a Benihana type of restaurant and its on the sunrise part of the moon palace and its part of the all inclusive.

Posted by on 25 May 2019

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Comment from Hotel Management

27 May 2019 by Moon Palce Cancun

Dear guest, We sincerely regret to know that your experience was not as positive as expected and please be sure that our guests’ comments are of extreme importance to us. We hope that in the future you will give us another opportunity to host you and revert the previous experience providing you a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,

2 out of 5

Posted by on 9 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by Moon Palace cancun

Thank you very much for taking the time to fill out the survey and sharing with us your comments about your recent stay at Moon Palace. We wish we knew why we could not meet your expectations since there is no text in your review. We hope this situation will not deter your impression of Palace Resorts and your future visits.

4 out of 5
Service and Moon Palace are amazing! The only reason why I have it a 4 is because we were highly disappointed with the beach! It is out of the control of Moon Palace, but because of environmental circumstances the beach was smelly and in usable due to the horrible seaweed problem.

Posted by on 19 Aug. 2018

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Comment from Hotel Management

20 Aug. 2018 by Moon Palace Cancun

Dear guest, Thank you very much for taking the time to share your experience of your recent vacation at Moon Palace Cancun. We are so happy that you had an incredible vacation however, we must apologize for the seaweed on the beach. Rest assured, we clean our beach on a daily basis. Nevertheless, the amount of seaweed on the beach is due to a natural phenomenon that is currently affecting the coasts of Cancun and other islands of the Caribbean. This phenomenon is unpredictable as it might vary according to the direction of the winds. We hope that in the future we can have another opportuntiy to host you anc provide you with the perfect vacation you and your family deserve. Best regards,

1 out of 5

You cannot use the beach(seaweed)

We stayed there for 4 days. We couldn't use the beach at all due to extreme seaweed. Also, the smell of the seaweed was miserable, and we could smell it all around the hotel even in our room. So we went there to enjoy the beach, which, we couldn't even use the beach once and we had to cover our noses due to strong bad smell. I don't recommend anyone to go there if you plan to use the beach.

Posted by on 6 Aug. 2018

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Comment from Hotel Management

7 Aug. 2018 by Moon Palace Cancun

Dear RM, Thank you so much for sharing your comments with us. We sincerely regret to know the natural conditions of our beach did not allow you to enjoy all of the many other facilities we offer to our guests such as our incredible spa, golf course, gourmet restaurants and the many bars we have all around our property. Although we do our best to keep the beach in its best possible condition, we fear this is an act of nature. We are already working on new measures to solve this inconvenience in a way that will not affect the environment either. We hope to have the opportunity to welcome you back again in a near future and redeem ourselves by changing your perception and demonstrating to you the real Moon Palace experience. We remain at your service. Best regards, Moon Palace Cancun

About the Moon Palace Cancún - All Inclusive

Location Carretera Federal 307, Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Miniature golf included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Bartending classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Airport transfers not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Sailboats not included
  • Tennis lessons included

Property Features

Moon Palace Cancún - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 10 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 14 restaurants and 3 coffee shops/cafés, as well as a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 5 poolside bars and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2015. Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 2058 guestrooms or units
  • 3 levels
  • 16 buildings
  • 14 dining venues
  • 5 bars by the pool
  • 9 bars or lounges
  • 3 coffee shops
  • Nightclub
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 10
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (12.3 km / 7.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Moon Palace Cancún - All Inclusive offers 2058 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. 42-inch Smart televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Long distance calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

Tratoria - Onsite restaurant. Reservations are required.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 39
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Moon Palace Cancún - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.

  • Service animals not allowed
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Hotel Names

  • Moon Palace Golf Resort All Inclusive
  • Moon Palace Golf Resort All Inclusive Cancun
  • Moon Palace Resort All Inclusive
  • Moon Palace Golf Cancun
  • Moon Palace Cancún All Inclusive All-inclusive property Cancun
  • Moon Palace Cancún All Inclusive Cancun
  • Moon Cancun Inclusive Cancun
  • Moon Palace Cancún - All Inclusive Cancun
  • Moon Palace Cancún - All Inclusive All-inclusive property
  • Moon Palace Cancún - All Inclusive All-inclusive property Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.