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"Staff was very friendly. However wait times for food, drinks, towel service, etc was very very long. " More

By a verified traveller on Wed 10 Nov 2021

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Hotel Description

4-star beachfront property near Mujeres Beach

On the beach

You'll find Mujeres Beach and Playa Mujeres Golf Club within 3 miles (5 km) of this property. Punta Sam Beach and Punta Sam Ferry Terminal are also within 6 miles (10 km).

All-inclusive

A full-service spa, 7 restaurants, and 12 outdoor pools are all featured at this smoke-free property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 570 guestrooms also offer free WiFi and free minibar items. Smart TVs come with cable channels, and other amenities include balconies and pillowtop beds. Change of towels is available on request.

Junior Suite - Outdoor Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $865* Per night/room 24 Jan. - 25 Jan.

Elegance Club Plunge Pool Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Elegance Club Swim Up Suite Outdoor Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Elegance Club One Bedroom Suite Outdoor Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Elegance Club Majestic Jr Suite Swim Up

Bed Count 1 King Bed Maximum Occupancy 2 Max

Jr. Suite Ocean Front Outdoor Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Majestic Elegance Costa Mujeres – All Inclusive ratings based on 45 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Majestic Elegance Costa Mujeres – All Inclusive

Everyone (19) Couples (16) Family (11)
3 out of 5
Staff was very friendly. However wait times for food, drinks, towel service, etc was very very long.

Posted by on 10 Nov. 2021

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Comment from Hotel Management

10 Nov. 2021 by Brenda Pacheco Customer Care

Dear Tom, We are very happy to know that your overall stay with us has been very positive and we will continue to work hard to make each stay of our visitors a moment to remember. Thank you for so kindly sharing the points that in your perspective could improve, this will be reviewed by the respective departments. We are sincerely looking forward to the pleasure of welcoming you again to our Majestic Elegance and assure you that you will enjoy even superior services and facilities on your next visit.

5 out of 5
This is one of the best hotels we have stayed at. Everyone we encountered who worked there were very friendly and helpful. The beaches were kept as clean as possible. Their restaurants offered a decent variety of food. We will definitely come back to Majestic!

Posted by , from LOS ANGELES on 30 Oct. 2021

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Comment from Hotel Management

30 Oct. 2021 by Brenda Pacheco Customer Care

Dear Rose, Nothing is greater for us than being able to exceed your expectations and to make you feel just right at home. Thank you for describing the incredible service and charisma of our team. We remain at your service and sincerely hope to have you back. All the best from Costa Mujeres!

4 out of 5
This place was exactly what I was expecting it to be. The service was great there and

Posted by on 24 Oct. 2021

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Comment from Hotel Management

26 Oct. 2021 by Brenda Pacheco Customer Care

Dear Christina, Receive our thanks for taking the time to write and share your experience at Majestic Elegance Costa Mujeres. We are very happy that you enjoyed your stay to the fullest. Thank you very much for letting us be part of your vacation, we hope to have you back very soon. Greetings!

2 out of 5
We were very disappointed with this property. Check in was a joke, they misplaced our luggage, they forgot we were waiting. TV was in Spanish and finally on day 2 after visiting the service desk they finally turned the TV to English. No butler to show us around resort or answer our questions. After visiting customer service 3 times about no butler we finally got one on day 3 of our 5 day stay. We were supposed to get a bottle of alcohol in room and sparkling wine, received bottle of wine on day 3 but nothing to open it up with. We had to ask to get our room cleaned 3 times before we finally got it cleaned. Restaurants not good (Italian, Mexican,steakhouse) Bistro was ok. The best meal we had was at the seafood restaurant which we just happened upon because again we didn’t have anyone show us around. Flavor buffet was good for breakfast. It didn’t seem like anyone cared. We finally got to speak to a “supervisor “ she really wasn’t very interested in hearing what we had to say. We have stayed at this resorts sister resort in Punta Cana where we had a fantastic experience. This one needs better management. On a good note the resort is beautiful with nice pools and beaches. We will not be booking or recommending this resort. We are tired of everyone using Covid as an excuse, when paying full price for a vacation we expect service and good food.

Posted by on 26 Sep. 2021

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Comment from Hotel Management

1 Oct. 2021 by Brenda Pacheco Customer Care

Dear Christopher, Thank you very much for taking the time to share with us your experience at Majestic Elegance Costa Mujeres. Your comments are very important for us to continue improving. We will review these important points with the team in order to ensure that the excellent service that has always characterized us is provided at all times. All of us at Majestic Elegance Costa Mujeres look forward to an opportunity to serve you and change your perspective. Kind Regards!

3 out of 5
I booked this hotel for the swimup pool and when I got there they didn’t have any….they where nice to give me an upgrade to ocean view but ive had ocean views before and the reason for booking this hotel is there swim ups where amazing…they mention if we would have booked through them directly it would have made a difference and they sold out…very disappointing…might book through direct websites if I want that exact room

Posted by on 18 Sep. 2021

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Comment from Hotel Management

21 Sep. 2021 by Brenda Pacheco Customer Care

Dear Quanisha, Thank you for taking the time to share your recent experience with us. We genuinely regret any frustration or inconvenience you endured during your stay. Our priority is to consistently deliver exceptional hospitality; therefore, your concerns have been shared with our Management Team to make sure needed corrections are made. We hope you will allow us another opportunity to serve you soon in the future. Kind regards!

5 out of 5
This property is a hidden gem. A short ride outside of Cancun, Majestic Elegance is truly what it sounds like. From the welcoming staff, to the beautiful decor and delicious food, this resort is what vacations are about. I will definitely return!

Posted by on 24 Aug. 2021

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Comment from Hotel Management

24 Aug. 2021 by Brenda Pacheco Customer Care

Dear Michelle, Thank you for allowing us to pamper you with an excellent experience at our Majestic Elegance Costa Mujeres. It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers. We are very happy to know that you notice the team work of our outstanding staff. We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Majestic moments. Kind Regards!

5 out of 5

Posted by on 12 Aug. 2021

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5 out of 5
Beautiful

Posted by on 7 Aug. 2021

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5 out of 5
Okay so I saw that Majestic does not have many reviews so I will go ahead and go into detail and debunk the few bad reviews here. I stayed here for 6 days 7/20-7/26 for my 24th birthday! This was my first time in Cancun and let me tell you it was the BEST vacation I have ever taken. It was just my mom and I, but best believe we will be here again next summer with more people. Right off the bat the resort is so clean and beautiful. From the buildings to the view, everything was aesthetically pleasing. My room was very clean and housekeeping kept up the cleanliness when I was not in the room. Everyone and I mean EVERYONE here is so friendly, helpful, and accommodating. When you pass by or, when you visit the bar or restaurants everyone I encountered was so genuine. They made sure we were taken care of during our stay. Every morning our beverages for our room was replenished. At the pool, we were taken care of with a spot. They always made sure we had enough towels, etc. At the bars, our drinks were delicious and strong! We did not feel skimped at all. The food was delicious at every buffet and restaurant. Our favorite was the steakhouse! On my birthday I felt extra special. I was given a discount for my massage. The entire experience was amazing. I was also upgraded to the Club which was awesome. Thank you so much for the experience Majestic. We will see you next year para continuar la fiesta!!! <33

Posted by on 29 Jul. 2021

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Comment from Hotel Management

29 Jul. 2021 by Brenda Pacheco Customer Care

Dear Guest, We want to thank you for taking the time to write such a detailed review, it is important for us to know the opinions of our customers. We are happy to know that from the warm welcome, to the different gastronomic experiences with which we delight you in our restaurants, the special amenities that we offer in our Suites and the relaxing moments that you enjoyed in our pool and beach, everything harmonized perfectly to offer you a wonderful stay. It has been an honor for me to serve you and I firmly believe that this will not be the last time we have the privilege of receiving you. Warm regards!

5 out of 5

Posted by on 11 Jun. 2021

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Comment from Hotel Management

21 Jun. 2021 by Brenda Pacheco Customer Care

Dear Guest, Thank you for giving us the highest rating. We sincerely wish to welcome you in the near future to enjoy your vacation. Greetings from Costa Mujeres!

About the Majestic Elegance Costa Mujeres – All Inclusive

Location Carretera Libre 85 - Punta Sam, Costa Mujeres, QROO 77400

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Kayaking included
  • Childcare not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Room service during certain hours
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only
  • Basic alcoholic beverages included
  • Kids club included

Property Features

Majestic Elegance Costa Mujeres – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Majestic Elegance Costa Mujeres – All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 swim-up bars, a bar/lounge, and a beach bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Free self parking is available. This 4-star Costa Mujeres property is smoke free.

  • 570 guestrooms or units
  • 5 levels
  • 6 buildings
  • 7 dining venues
  • 6 swim-up bars
  • 8123 sq ft of conference space
  • 755 sq m of conference space
  • Built in 2019
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Majestic Elegance Costa Mujeres – All Inclusive offers 570 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Beds feature pillowtop mattresses. Smart televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested.

  • Bathrooms are partially open
  • Private balcony
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Change of towels (on request)

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 10:00 AM.

Flavors - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Mar House - This beachfront seafood restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Kabuki - Overlooking the garden, this sushi bar specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Bistro - Overlooking the garden, this bistro serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Don Jaume - Overlooking the garden, this steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Majestic Elegance Costa Mujeres – All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Majestic Elegance Playa All Inclusive All-inclusive property
  • Majestic Elegance Playa Mujeres All Inclusive
  • Majestic Elegance Playa All Inclusive
  • Majestic Elegance Playa Mujeres All Inclusive
  • Majestic Elegance Costa Mujeres – All Inclusive Costa Mujeres
  • Majestic Elegance Playa Mujeres - All Inclusive Costa Mujeres
  • Majestic Elegance Inclusive

You should know

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.