On the beach
A stay at this Zona Hotelera resort places you steps from Gaviota Azul Beach and within a 5-minute walk of Forum Beach. Caracol Beach and Cancun Convention Center are also within half a mile (1 km).
Full-service spa, 24-hour fitness
A full-service spa, 7 restaurants, and 4 outdoor pools are all featured at this resort. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and playground.
Free WiFi, balconies
The 398 guestrooms feature free WiFi, LED TVs with cable channels, and thoughtful touches like espresso makers and bathrobes. Balconies, 24-hour room service, and free bottled water are also available.
14 Jul. 2021 by Guest service
Thank you for your kind comments, it was an honor having you with us! We hope to welcome you back very soon! Best, Guest service
22 Jul. 2021 by Guest service
Dear Guest Thanks for staying with us. We appreciate your feedback!
17 May 2021 by Guest service
Thank you for your kind words, it was an honor having you with us! Please know that we have made sure to share your feedback with our maintenance team to work in our opportunity areas. Best, Guest service
10 Mar. 2021 by Guest service
Dear guest, Thank you for taking the time to share your kind feedback with us, it was an honor having you! We hope to welcome you back very soon. Best, Guest service
23 Feb. 2021 by Guest service
Dear guest, Thank you for your kind feedback, we have made sure to look into this and take the necessary retraining actions to avoid any recurrence. We have also made sure to share your kind words with Ignacio. We apologize for this experience and hope we are able to welcome you again. Best, Guest service
6 Jan. 2021 by Guest Service
Dear guest, Thank you for your kind comments, it was an honor hosting you. We hope to welcome you back very soon! Best, Guest service
All-inclusive room rates at Krystal Grand Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Some rates at Krystal Grand Cancún are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Krystal Grand Cancún you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Self parking is free. Smoking is allowed in designated areas at this 4-star Cancun resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Krystal Grand Cancún offers 398 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. 50-inch LED televisions come with premium cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Restaurante Ayami - Onsite restaurant. Reservations are required.
Terraza el Mortero - Onsite family restaurant. Reservations are required. Open daily.
The Grill - Onsite family restaurant. Reservations are required. Open daily.
Risotto - Onsite restaurant. Reservations are required. Open daily.
Red Fish - This seafood restaurant serves brunch and lunch. Open daily.
Late night fare is available from 24-hour room service.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a USD 120 fee, and antigen/rapid COVID-19 testing is available for a USD 20 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).