On the beach
Your stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Aquaworld and El Rey Ruins are also within 6 miles (10 km).
A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free resort. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
Fireplaces, free WiFi
Boasting fireplaces, the 502 guestrooms also offer free WiFi and 24-hour room service. Other amenities include minibars, rainfall showerheads, and plasma TVs with cable channels.
26 Jul. 2021 by .
Gracias por su comentario y la puntuación dada, a pesar de no usar nuestras instalaciones, esperamos algún día si se hospede con nosotros y cambie su perspectiva de nuestro servicio, excelente día, ¡saludos cordiales!.
15 Jul. 2021 by .
Thank you for your comment, we sincerely apologize for the inconvenience during your stay, action has already been taken on the matter, the issue has been reviewed and resolved, being a detail with the current remodeling, we hope you will give us a new opportunity to give you Welcome and have a comfortable stay, our commitment is to offer you state-of-the-art facilities in optimal conditions, so please do not hesitate to contact us if we can help you with anything else.
13 Jul. 2021 by Carlos S.
Dear Guest: Thank you for your review, we have already given the required feedback to the staff, so we can do it much better each time, as we are really concerned about our guests comfort, please receive a sincere apology about the inconvenient, we will take care of it, and hope you give us the opportunity of welcoming you back very soon, Respectfully The Management
21 Nov. 2019 by General manager
Dear guest Thank you very much for your kind comments, Kind regards
3 Nov. 2019 by General manager
Dear guest, we are sorry that you had that experience, we have already discussed the topic mentioned in the towel place, we will take into account the comment of the tower and work on it.Your opinion is extremely important, we apologize for not meeting your expectations. Best regards
12 Oct. 2019 by General manager
Dear guest, we apologize about the issue with the elevator, we are working on it the best way possible. Kind regards
Some rates at Krystal Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Public spaces have free WiFi. There's an onsite business center. There are 5 meeting rooms available. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis. This 3.5-star Cancun resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking , Parking (limited spaces)
Krystal Cancun offers 502 accommodations with fireplaces and minibars. 32-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.
El Mortero - This theme restaurant specializes in Mexican cuisine.
Las Velas - This restaurant is located by the pool.
Aquamarina - Onsite restaurant.
La Fisheria - Onsite seafood restaurant.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.