Beachfront retreat
At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Forum Beach, both within a 5-minute walk. Cancun Convention Center and Chac Mool Beach are also within half a mile (1 km).
Luxury amenities
A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this luxury hotel. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 8 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
LED TVs
The 547 guestrooms feature free minibar items, LED TVs with cable channels, and thoughtful touches like espresso makers and bathrobes. 24-hour room service, premium bedding, and rainfall showerheads are also available.
5 Jan. 2021 by Hyatt Ziva Cancun All-Inclusive Resort
Hola Nicotra B, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations
5 Nov. 2020 by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know our world class service, top room facilities, endless pools and excellent food / drinks quality, have exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations
22 Oct. 2020 by Hyatt Ziva Cancun All-Inclusive Resort
Hola Asia, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations; nevertheless, we would have appreciated the reasons why we didn't receive a top rating, as these are the only feedback that helps us improve on a daily basis. We genuinely hope to have the pleasure of welcome you again soon and showcase our improvements. Sincerely, with a Service from the Heart. Thelma C, Guest Relations
22 Oct. 2020 by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations
31 Aug. 2020 by Turquoize Adults-Only Experience
Dear TheRealReviewer , Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations
15 Aug. 2020 by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations
28 Jul. 2020 by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team
30 Mar. 2020 by Hyatt Ziva Cancun All-Inclusive Resort
Dear Carol, Thank you for taking the time to write a review of your recent stay and overall for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your birthday celebration. We are delighted to know the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect. Please trust Oliver, Oscar, Alejandro, Christian, Marcela, Andrea and Carmela will be recognized and cheered for the outstanding Service from the Heart they are providing every day. We genuinely hope to have the pleasure of welcome you again soon to celebrate upcoming special occasions with all of us. Sincerely, with a Service from the Heart. Guest Care Team
5 Mar. 2020 by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you and your children next time. Sincerely, with a Service from the Heart. Guest Care Team
5 Mar. 2020 by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team
Some rates at Hyatt Ziva Cancun All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hyatt Ziva Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a 24-hour fitness center. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. WiFi is free in public spaces. A business center and a meeting room are available. A children's pool, a rooftop terrace, and a complimentary children's club are also featured at the luxury Hyatt Ziva Cancun All Inclusive. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Cancun hotel.
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Late night fare is available from 24-hour room service.
Special check-in instructions:
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for dinner and through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.