"I recently celebrated my birthday here and it was the best vacation I have ever had. The grounds were amazing from the swim up pool to the ocean surr ... " More
Beachfront retreat
A stay at this Zona Hotelera property places you steps from Delphinus Dreams and a 5-minute walk from Forum Beach. Caracol Beach and Cancun Convention Center are also within half a mile (1 km).
All-inclusive
A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 7 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
LED TVs
The 547 guestrooms feature free minibar items, LED TVs with cable channels, and thoughtful touches like espresso makers and bathrobes. 24-hour room service, premium bedding, and rainfall showerheads are also available.
30 Mar. 2020 by Hyatt Ziva Cancun All-Inclusive Resort
Dear Carol, Thank you for taking the time to write a review of your recent stay and overall for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your birthday celebration. We are delighted to know the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect. Please trust Oliver, Oscar, Alejandro, Christian, Marcela, Andrea and Carmela will be recognized and cheered for the outstanding Service from the Heart they are providing every day. We genuinely hope to have the pleasure of welcome you again soon to celebrate upcoming special occasions with all of us. Sincerely, with a Service from the Heart. Guest Care Team
5 Mar. 2020 by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you and your children next time. Sincerely, with a Service from the Heart. Guest Care Team
5 Mar. 2020 by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team
5 Mar. 2020 by Hyatt Ziva Cancun All-Inclusive Resort
Dear Al, Thank you for choosing Hyatt Ziva Cancun as host for your vacations and for taking the time to share with us the review of your recent stay. Your comments are extremely valuable to us; please rest assure our Director of F&B will follow up your highlights regarding this matter We genuinely hope to have the pleasure of welcome you again soon to showcase our improvements. Sincerely, with a Service from the Heart. Guest Care Team
5 Feb. 2020 by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest, Thank you for taking the time to share with us the review of your recent stay at Hyatt Ziva Cancun; your feedback is extremely valuable to us. Please rest assure your comments have been shared to our Director of Rooms Division for a closely review and follow up. We extend our sincere regrets that your perception about our associates attitude ended that way. We genuinely hope this incident does not diminish your preference and have the opportunity of welcome you again soon to erase this bad lasting taste. Sincerely, with a Service from the Heart. Guest Care Team
13 Dec. 2019 by Hyatt Ziva Cancun
Dear Gaby,, Thank you for choosing Hyatt Ziva Cancun as host for your getaway vacation and for taking the time to share with us the review of your recent stay; your comments are extremely valuable to us. Please rest assure we have addressed your concerns with our Director of Entertainment as a valuable contribution for improvement. We genuinely hope to have the pleasure of welcome you again soon to showcase our innovations.. Sincerely, with a Service from the Heart. Guest Care Team
28 Nov. 2019 by Hyatt Ziva Cancun
Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation; we are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart.
15 Oct. 2019 by Hyatt Ziva Cancun
Hola Jen, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know our world class service, friendly team members, modern room facilities, excellent food/drink quality and privileged location, have exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team
21 Nov. 2019 by Hyatt Ziva Cancun
Dear guest, We are truly sorry the concept of our services and sincere hospitality has been affected by an unexpected situation regarding the loss of personal items on property. We have taken the appropriate time to investigate the situation you are describing, nevertheless the hotel is not liable for items or values that are not inside the safety deposit. Should you need any further assistance, please feel free to contact our Director of Loss Prevention. We genuinely hope this incident does not diminish your preference and have the opportunity of welcome you again. Sincerely, with a Service from the Heart. Guest Care Team
12 Sep. 2019 by Hyatt Ziva Cancun
Hola Connie, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation; we are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Customer Service Team
Hyatt Ziva Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hyatt Ziva Cancun - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a 24-hour fitness center. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. WiFi is free in public spaces. A business center and a meeting room are available. A children's pool, a rooftop terrace, and a complimentary children's club are also featured at the luxury Hyatt Ziva Cancun - All Inclusive. Valet parking is free. Smoking is allowed in designated areas at this 4.5-star Cancun property.
Available in some public areas: Free WiFi
Free valet parking
Hyatt Ziva Cancun - All Inclusive offers 547 accommodations with free minibar items and espresso makers. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
La Bastille - This restaurant specializes in French cuisine and serves dinner only.
El Mercado - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Breeze Grill - This steakhouse serves breakfast, lunch, and dinner.
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Late night fare is available from 24-hour room service.
Special check-in instructions:
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
