For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Forum Beach, both within a 5-minute walk. Cancun Convention Center and Chac Mool Beach are also within half a mile (1 km).
Luxury amenities
A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this luxury hotel. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 8 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
LED TVs
The 547 guestrooms feature free minibar items, LED TVs with cable channels, and thoughtful touches like espresso makers and bathrobes. 24-hour room service, premium bedding, and rainfall showerheads are also available.
Hyatt Ziva Cancun All Inclusive ratings based on 57 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Hyatt Ziva Cancun All Inclusive
Everyone (34)Couples (5)Family (12)
5 out of 5
Posted by Nicotra B on 5 Jan. 2021
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Comment from Hotel Management
5 Jan. 2021
by Hyatt Ziva Cancun All-Inclusive Resort
Hola Nicotra B,
Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation.
We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect.
We genuinely hope to have the pleasure of welcome you again soon.
Sincerely, with a Service from the Heart.
Thelma C,
Guest Relations
5 out of 5
Service, room, pools, beach, food & drinks were all
Posted by a verified traveller on 4 Nov. 2020
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Comment from Hotel Management
5 Nov. 2020
by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest,
Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation.
We are delighted to know our world class service, top room facilities, endless pools and excellent food / drinks quality, have exceeded your expectations in every aspect.
We genuinely hope to have the pleasure of welcome you again soon.
Sincerely, with a Service from the Heart.
Thelma C,
Guest Relations
4 out of 5
Excellent service and lovely property! Beautiful place!
Posted by Asia, from Houston on 16 Oct. 2020
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Comment from Hotel Management
22 Oct. 2020
by Hyatt Ziva Cancun All-Inclusive Resort
Hola Asia,
Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation.
We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations; nevertheless, we would have appreciated the reasons why we didn't receive a top rating, as these are the only feedback that helps us improve on a daily basis.
We genuinely hope to have the pleasure of welcome you again soon and showcase our improvements.
Sincerely, with a Service from the Heart.
Thelma C,
Guest Relations
5 out of 5
Posted by a verified traveller on 10 Oct. 2020
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Comment from Hotel Management
22 Oct. 2020
by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest,
Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation.
We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect.
We genuinely hope to have the pleasure of welcome you again soon.
Sincerely, with a Service from the Heart.
Thelma C,
Guest Relations
4 out of 5
Pretty darn good with the TT sky swimout! For some meals, I’ve had better food at some nearby AI Resorts (All Inclusive Resorts) but I was happy overall with the food/stay. I would return if it makes sense to financially since there are so many high end resorts near Hyatt Ziva Cancun such as Royalton Chic Suites Cancun, Live Aqua Cancun, Hard Rock Cancun, etc
Posted by TheRealReviewer, from New york on 27 Aug. 2020
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Comment from Hotel Management
31 Aug. 2020
by Turquoize Adults-Only Experience
Dear TheRealReviewer ,
Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation.
We are delighted to know the level of service you received from the team members was consistently world class and exceeded your Turquoize Adults-Only Experience expectations.
We genuinely hope to have the pleasure of welcome you again soon.
Sincerely, with a Service from the Heart.
Thelma C,
Guest Relations
5 out of 5
Posted by a verified traveller on 29 Jul. 2020
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Comment from Hotel Management
15 Aug. 2020
by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest,
Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation.
We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect.
We genuinely hope to have the pleasure of welcome you again soon.
Sincerely, with a Service from the Heart.
Thelma C,
Guest Relations
4 out of 5
Posted by a verified traveller on 25 Jul. 2020
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Comment from Hotel Management
28 Jul. 2020
by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest,
Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation.
We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect.
We genuinely hope to have the pleasure of welcome you again soon.
Sincerely, with a Service from the Heart.
Guest Care Team
5 out of 5
I recently celebrated my birthday here and it was the best vacation I have ever had. The grounds were amazing from the swim up pool to the ocean surrounding me on both sides. The staff was amazing too. When I arrived I was immediately greeted with a drink and a room upgrade they really rolled out the welcome mat. Every night at 8:30 there was an amazing show and I could go on and on about how wonderful my experience was and give it my highest recommendation. Some noteworthy staff to mention in no particular order: Oliver, and Oscar from Gulf Beach Side, Alejandro and Christian from Dip and Sips. Marcela from the morning buffet. Andrea from the front desk, and of course Carmela from Tres Cerveso bar. Thanks to all for making this vacation so special.
Posted by Carol, from Kent, WA on 30 Mar. 2020
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Comment from Hotel Management
30 Mar. 2020
by Hyatt Ziva Cancun All-Inclusive Resort
Dear Carol,
Thank you for taking the time to write a review of your recent stay and overall for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your birthday celebration.
We are delighted to know the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect. Please trust Oliver, Oscar, Alejandro, Christian, Marcela, Andrea and Carmela will be recognized and cheered for the outstanding Service from the Heart they are providing every day.
We genuinely hope to have the pleasure of welcome you again soon to celebrate upcoming special occasions with all of us.
Sincerely, with a Service from the Heart.
Guest Care Team
5 out of 5
This is an exceptional all inclusive! Easy check-in, clean rooms and beautiful grounds. The views were perfect. The staff is the absolute best we’ve experienced. Check-in was easy. Food was great! We will return and with our kids next time. We definitely want them to experience this place. I highly recommend this resort!
Posted by a verified traveller on 3 Mar. 2020
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Comment from Hotel Management
5 Mar. 2020
by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest,
Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation.
We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect.
We genuinely hope to have the pleasure of welcome you and your children next time.
Sincerely, with a Service from the Heart.
Guest Care Team
5 out of 5
Beautiful property with excellent service! Enjoyed being at the end of hotel zone. Felt more secluded yet still close to activities.
Posted by a verified traveller on 26 Feb. 2020
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Comment from Hotel Management
5 Mar. 2020
by Hyatt Ziva Cancun All-Inclusive Resort
Dear guest,
Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation.
We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect.
We genuinely hope to have the pleasure of welcome you again soon.
Sincerely, with a Service from the Heart.
Guest Care Team
Some rates at Hyatt Ziva Cancun All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hyatt Ziva Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a 24-hour fitness center. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. WiFi is free in public spaces. A business center and a meeting room are available. A children's pool, a rooftop terrace, and a complimentary children's club are also featured at the luxury Hyatt Ziva Cancun All Inclusive. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Cancun hotel.
547 guestrooms or units
8 dining venues
8 bars or lounges
Bar by the pool
Coffee shop
Deli
Kid's club (free)
Childcare (surcharge)
Terrace on the roof
Business facilities
1 conference room
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Garden
Beauty salon
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Number of outdoor pools - 3
Children's pool
Free WiFi
Outdoor tennis court
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Playground on site
Sofa bed
Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Property shuttles: Area shuttle
Parking: Free valet parking and self parking
Room Amenities
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
Stocked minibar (free)
In-room dining (24 hours)
LED television
Cable channels
Espresso maker
Luxury bedding
Shower
Rainfall showerhead
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Late night fare is available from 24-hour room service.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 19
Manicures and pedicures
Sauna in spa
Massages
Steam room in spa
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at 3 PM
Special check-in instructions:
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Pet Policy
No pets allowed, but service animals are welcome
Policies
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for dinner and through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Hotel Names
Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun Inclusive
Hyatt Ziva Cancun All Inclusive Hotel
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive Hotel Cancun
Awards & Affiliations
Green / Sustainable Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
