On the beach
Within a 10-minute walk of this Zona Hotelera hotel, you'll find Costa Occidental de Isla Mujeres National Park and Yamil Lu'um Archaeological Zone. La Isla Shopping Mall and Cancun Interactive Aquarium are also within half a mile (1 km).
Onsite dining, 2 outdoor pools
This hotel features 4 restaurants, 2 outdoor pools, and a spa tub. Relax with beach cabanas, sun loungers, and beach umbrellas. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like buffet breakfast and free self parking.
Free WiFi, plasma TVs
In addition to plasma TVs with cable channels, the 196 guestrooms offer free WiFi and minibars. Other amenities include room service, coffee/tea makers, and ceiling fans.
24 Jul. 2019 by Guest Services and Experience Manager.
Thank you very much for your calification.
3 Oct. 2018 by Aracely Alcázar
Thank you very much for choosing Hotel NYX Cancun for your vacations. We are very sorry for the inconveniences that you had during your stay, because of hotel policy you are not allowed to enter with food or external drinks since we are a consumer center. we are in remodeling for the improvement of our facilities. We look forward to see you again. Best Regards
18 Jun. 2018 by Director General
Dear Guest First of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We are very concerned by what sounds like a disappointing visit at our hotel, we would like to apologize for the inconvenience during your stay with us. We hope you will give us an opportunity to host you in the future and meet your expectations. Many thanks for your valuable feedback. Kind regards
2 Jun. 2018 by Director General
Dear Guest First of all thank you very much for letting us be your host on your vacations, It is an honor to read how much you enjoyed your stay at our Hotel, in behalf of the NYX team we would like you to know that reading reviews like yours letting us know that the variety of food and beverages that are offered in our restaurants, the room and Hotel facilities as well as the service that was provided to you exceed your expectations, which is gratifying since our goal is to make you feel that you are in the right place to be pampered. Please come back soon! Best Regards
12 Oct. 2017 by Director General
Dear Guest Thank you for taking the time to share your recent stay with us. It is a pleasure to know that you enjoyed the quality of food and general attention. Your survey is of great importance to us, as it allows us to continuously improve to create memorable moments for our guests and feel the magic of being with us day by day. We look forward to welcoming you again. Best regards
24 Sep. 2017 by Director General
Dear guest Thank you for your comment. As you know at many hotels usually the check in is at 3 pm, this is because the check out is 12pm and we need to get the room ready so you can get in to a nice and clean room. Sorry if this was something that you didn't like but it´s a procedure we do. We tried to get rooms ready before 3 when the guest is already at the hotel, but sometimes the guest before don't do the check out at 12 or before and we have this delays.
17 Mar. 2017 by Thank you
Dear guest Many thanks for sharing your kind feedback and taking the time to let us know about your recent stay with us. We are so happy to read that we exceed your expectations. We are glad that you appreciated our service and attentive staff. We will definitely share your kind words with the rest of the staff. Thank you so much for your comments. See you soon in your next holidays. Best regards Hotel NYX Cancun
17 Aug. 2016 by NYX HOTEL CANCUN
Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment , your comments are highly appreciated since they help us to improve our areas of opportunity. We are very concerned by what sounds like a disappointing visit at our hotel, we would like to apologize for all the inconveniences during your stay with us. Our commitment to provide the best service for that reason we are verifying the details mentioned, in order to meet their needs and fulfill your expectations. We will share them with the persons involved in order to prevent these situations happen again. Many thanks for your valuable feedback. Cordially NYX HOTEL CANCUN
Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. Cool off in one of the 2 outdoor swimming pools at Hotel NYX Cancun, and enjoy amenities like a spa tub and a fitness center. Free breakfast is served daily. There are 4 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Cancun hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Hotel NYX Cancun offers 196 accommodations with minibars and safes. Plasma televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7 AM to 11 AM.
Deck - This restaurant specializes in international cuisine and serves lunch and dinner.
Bellavista - This restaurant serves breakfast only. Open daily.
Chianti - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Umami - This restaurant specializes in Japanese cuisine and serves dinner only. Open select days.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booked in All-Inclusive rate plans for stays of 1 or 2 nights have access to dining at Deck restaurant. For minimum 3-night stays in All-Inclusive rate plans, guests have access to dining at Chianti restaurant once every 3 nights. For minimum 5-night stays in All-Inclusive rates, guests have access to dining at Umami restaurant once every 5 nights. Dining at Deck restaurant is always available to guests booked in All-Inclusive rates.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.