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Outdoor pool
Outdoor pool
Outdoor pool
Room Amenity

Guest reviews

4.1 out of 5 Very good
146 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Restaurant
Breakfast Available
Business Services
Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationTres Rios Ecopark25 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)25 min drive
Popular LocationMaroma Beach26 min drive
Popular LocationEl Rey Ruins33 min drive

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    About this area

    Puerto Morelos

    Located in Puerto Morelos, Hotel el Moro is near the beach. Puerto Morelos Reef and El Rey Polo Country Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Costa Occidental de Isla Mujeres National Park. Crococun Zoo and Parque Cenote Las Mojarras are also worth visiting. Looking to get your feet wet? Scuba diving and snorkeling adventures can be found near the property.
    View in a map
    Popular Location

    What's nearby

    • Tres Rios Ecopark - 25 min drive
    • Maroma Beach - 26 min drive
    • Delfines Beach - 31 min drive
    • Maya Cancun Museum - 33 min drive
    • El Rey Ruins - 33 min drive

    Getting around

    • AirportCancun Intl. Airport (CUN) - 25 min drive

    Restaurants

    • Restaurante del Moro – Restaurant offering Mexican cuisine. Serves breakfast, brunch, lunch, dinner, and light fare daily, happy hour available. Kids' menu available.

    About this property

    Hotel el Moro

    Along with a restaurant, this hotel has an outdoor pool and a rooftop terrace. Additionally, 24-hour room service, conference space, and laundry facilities are onsite. All 18 rooms offer free WiFi and free wired Internet, plus balconies or patios and 24-hour room service. Guests will also find separate bathtubs and showers, free newspapers, and free bottled water.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    Property is disinfected with electrostatic spray
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Guest accommodations are sealed after cleaning
    Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)

    Social distancing

    Contactless check-in and check-out
    Cashless transactions are available for all charges at the property
    Protective shields in place at main contact areas
    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks available
    Masks are required at the property
    Hand sanitizer provided
    Enhanced food service safety measures are in place
    Reservations are required for the use of certain onsite facilities
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi and wired Internet

    Parking and transportation

    • Free nearby parking
    • 24-hour roundtrip airport shuttle (surcharge)
    • Airport shuttle on request
    • Area shuttle (surcharge)
    • Train station pick-up shuttle (surcharge)
    • Cruise terminal shuttle (surcharge)
    • Ferry terminal shuttle (surcharge)
    • Shopping center shuttle (surcharge)
    • Theme park shuttle (surcharge)

    Food and drink

    • Continental breakfast available for a fee daily 8:00 AM–11:00 AM: USD 8 for adults and USD 8 for children
    • 1 restaurant
    • 24-hour room service

    Things to do

    • Outdoor pool

    Family friendly

    • Free cribs/infant beds
    • Laundry facilities
    • Outdoor pool

    Conveniences

    • Free newspapers in lobby
    • Library
    • No elevators

    Guest services

    • 24-hour front desk
    • Daily housekeeping
    • Laundry facilities
    • Luggage storage
    • Tour/ticket assistance

    Languages spoken

    • English
    • Spanish

    Business services

    • Meeting rooms
    • Conference space (11 square feet)

    Outdoors

    • Beach loungers
    • Beach umbrellas
    • Garden
    • Rooftop terrace

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • In-room accessibility
    • Upper floors accessible by stairs only

    More

    • Beach towels
    • Designated smoking areas
    • Romance packages available

    Room amenities

    Bedroom

    • Ceiling fan
    • Free cribs/infant beds

    Bathroom

    • Free toiletries
    • Separate bathtub and shower

    Food and drink

    • Champagne service
    • Free bottled water

    Outdoor space

    • Balcony or patio

    More

    • Free newspapers
    • Safe

    Policies

    Check-in

    Check-in from 3:00 PM - anytime
    Early check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before noon
    Late check-out subject to availability
    Express check-out

    Special check-in instructions

    Front desk staff will greet guests on arrival
    24-hour airport shuttle service is available on request
    Fees may apply; contact the property in advance to make arrangements

    Access methods

    Staffed front desk

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome
    Kids stay free! Up to 2 children stay free when using existing bedding
    Rollaway/extra beds are not available
    Free cribs (infant beds)

    Property payment types

    Important information

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Fee for continental breakfast: USD 8 for adults and USD 8 for children (approximately)
    • Airport shuttle fee: USD 30.00 per person (one way)
    • Airport shuttle fee per child: USD 15.00 (one-way), (from 3 to 12 years old)
    • Late check-out fee: USD 10 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

    We should mention

    This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    4.1
    Very good
    146 reviews
    5 - Excellent
    55
    4 - Good
    64
    3 - Okay
    17
    2 - Poor
    4
    1 - Terrible
    6

    4.4/5

    Cleanliness

    4.2/5

    Staff & service

    4.1/5

    Amenities

    4.0/5

    Property conditions & facilities

    5/5 Excellent

    Travelled with family
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    Very charming property, exterior and public space well maintained. Staff very friendly.
    Stayed 6 nights in Dec 2019

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    Stayed 1 night in Nov 2019

    4/5 Good

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Very pleasant surprise in Puerto Morelos!
    Quite pleasantly surprised. Very clean and room was in good condition. Excellent location.
    Stayed 1 night in Apr 2019

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    The staff at this hotel are very warm, friendly and accommodating. it feels like a place where people enjoy coming to work and enjoy the guests. I plan to return to this hotel. The staff treat each other and the guests with kindness. Susanne F.
    Stayed 14 nights in Mar 2019

    4/5 Good

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
    Stayed 2 nights in Mar 2019

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