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"I would have to rate this 5 out of a 10. Fist disappointing thing was upon arrival they for a brief few minutes couldn't find our reservations, appare ... " More

By a verified traveller on Tue 20 Jul 2021

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Hotel Description

Adults-only beachfront property with 2 outdoor pools

Beachside getaway

A stay at this property places you within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 6 miles (10 km) of Xoximilco. Cancun Country Club is within 9 miles (15 km) and Ventura Park Cancun is within 12 miles (20 km).

All-inclusive

This all-inclusive property features a casino, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 4 beachside bars. Enjoy a meal in one of the 10 restaurants and free perks like valet parking and WiFi in public areas.

Free Internet, jetted tubs

Boasting jetted bathtubs, the 343 guestrooms also offer free WiFi and free minibar items. Other amenities include free wired Internet, furnished balconies, and plasma TVs with cable channels.

Luxury Junior Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$458* Per night/room 22 Aug. - 23 Aug.

Luxury Suite Ocean View with Terrace Jacuzzi

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Honeymoon Suite Ocean View Diamond Club

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Junior Suite Swim Out

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Suite with Terrace Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort & Casino - Adults Only ratings based on 32 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort & Casino - Adults Only

Everyone (9) Couples (13) Family (8)
3 out of 5
I would have to rate this 5 out of a 10. Fist disappointing thing was upon arrival they for a brief few minutes couldn't find our reservations, apparently, if you are in the adults-only area (Hideaway) they don't have you listed at the gate or front desk.Once checked in we found out they did not have our correct room, but were assured we would have it ready by 3pm. First impression of the room was disgusting, they rushed the cleaning of the room so much they forgot to clean the toilet and it was filthy, along with a broken tub and dirty sheets we requested cleaning service ASAP. We waited an hour and finally went to the front desk to demand a new room. Our new room was clean but not a king-size bed nor an ocean view which were two upgrades we paid for. That however was our only bad/negative experience. The resort is beautiful with so many options for food and great service. Everyone is very pleasant and extremely nice. The beach was not even accessible which I know is not the resort's fault, but the seaweed was so bad you couldn't even get to the water, and the smell was horrible. I am hoping it was just the time of year we went (July) but if you are expecting a beach-only trip you might reconsider.

Posted by on 20 Jul. 2021

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Comment from Hotel Management

20 Jul. 2021 by Gerente General

Dear Traveler, Thank you very much for taking the time to post your comments and sharing your experience about your recent stay with us.We regret to know we were not able to exceed your expectations and can assure you that we will double our efforts in ensuring we deliver a 5 star experience to all of our guests. Please accept my sincere apologies for these service shortfalls. We look forward to welcoming you in the near future. Sincerely, Alfonso Lopez

3 out of 5
My husband and I went for our honeymoon. Overall it was ok. Really wasn’t adult only which was a disappointment. Really didn’t care for the fact that the not provide straws at the resort. We were constantly fighting gnats and mosquitoes in our room upon opening the sliding door to get to the balcony. Setting reservations for dinner was exhausting. Also I requested a room with a king bed and ended up getting a room with 2 double beds. We had a good time but probably wouldn’t book this resort again.

Posted by on 27 Jun. 2021

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Comment from Hotel Management

27 Jun. 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

5 out of 5
I loved the layout of the resort

Posted by on 26 Jun. 2021

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Comment from Hotel Management

26 Jun. 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival. Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

2 out of 5

Posted by on 19 Jun. 2021

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Comment from Hotel Management

30 Jun. 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

4 out of 5
N/A

Posted by on 19 Jun. 2021

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Comment from Hotel Management

20 Jun. 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

2 out of 5
So to start I booked this resort for my husband and his brother as a guys trip. I use travel sites for reviews and to look for specific amenities I want. When they arrived they were placed in a room with one bed after booking a suite with two and was told that was what I booked. Instead of being upgraded due to the unavailability of room I requested they were put in a room with one bed. Then two days in moved to a different room. This was unacceptable. Secondly the beach water wasn’t as blue and pretty as the pictures and the seaweed took over so they had to visit other beaches to enjoy the water. Thirdly on Travelocity website under amenities golf was listed. It didn’t say off property but made it seem as if it was on property or at least near by. After finding out it wasn’t a golf resort they had to then find transportation to and from golf courses two days because the hotel shuttle wouldn’t provide transportation. We travel quite frequently and this was not acceptable customer service at all. I reached out to hotel and no response via phone or email at all. There was no discounts or credits of any sort for all the inconvenience.

Posted by on 10 Jun. 2021

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Comment from Hotel Management

11 Jun. 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to your arrival.

5 out of 5
The staff are great and the facilities are very clean and we had a great time there.

Posted by on 11 May 2021

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Comment from Hotel Management

11 May 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

3 out of 5
The room was nice

Posted by on 4 Apr. 2021

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Comment from Hotel Management

5 Apr. 2021 by Royalton Riviera Cancún

Dear Traveler We want to thank you for having taken the time to share your feedback with us regarding your recent vacation experiences at our hotel. Be assured that all information/comments have been received with great interest and will be used constructively to improve and perfect areas of opportunity. We hope to see you in the near future, Best regards.

5 out of 5
Property was spacious and never had to fight for seating, lounge areas or pool side equipment. Clean with courteous, helpful staff.

Posted by on 28 Mar. 2021

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Comment from Hotel Management

28 Mar. 2021 by Royalton Riviera Cancún

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival. Warm regards.

5 out of 5

Posted by on 10 Mar. 2021

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Comment from Hotel Management

23 Mar. 2021 by Royalton Riviera Cancun

Dear Traveler Thank you for having chosen our hotel as recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. Best regards.

About the Hideaway at Royalton Cancun Resort & Spa - Adults Only - All Inclusive

Location Carretera Federal 307, Puerto Morelos, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • 24-hour room service
  • Fitness facilities included
  • Volleyball included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Scuba diving lessons not included
  • Snorkeling gear not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only

Property Features

Hideaway at Royalton Cancun Resort & Spa - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hideaway at Royalton Cancun Resort & Spa - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club, and a spa tub. Free valet parking is available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 343 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 4 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • 6 conference rooms
  • Built in 2014
  • Casino
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (16.3 km / 10.2 mi)
  • Parking: Free valet parking

Room Amenities

Hideaway at Royalton Cancun Resort & Spa - Adults Only - All Inclusive offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Zen | Japanese Cuisine - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hunter Steakhouse - Overlooking the garden, this steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Grazie Italian Trattoria - Overlooking the pool, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Taj | Indian Cuisine - Overlooking the garden, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 11
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hideaway at Royalton Cancun Resort & Spa - Adults Only - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Hotel Names

  • Hideaway Royalton Adults All Inclusive Puerto Morelos
  • Hideaway Royalton Adults All Inclusive
  • Hideaway Royalton Adults Puerto Morelos
  • Hideaway Royalton Adults
  • Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
  • Hideaway Royalton Riviera Cancun All Inclusive
  • Hideaway Royalton Riviera Cancun Puerto Morelos
  • Hideaway Royalton Riviera Cancun
  • Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
  • Hideaway at Royalton Riviera Cancun All Inclusive Adults Only

You should know

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.