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4.3 out of 5

"Yo estuve por 5 días en oct 14/2020 Todo estaba muy excelente la masera Marilu muy excelente persona y amable todos los demás personal buscaban la ma ... " More

By a verified traveller on Tue 20 Oct 2020

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Hotel Description

Adults-only beachfront property with 3 outdoor pools

Beachside getaway

You'll be within 9 miles (15 km) of Ventura Park Cancun and 12 miles (20 km) of Delfines Beach with a stay here. Costa Occidental de Isla Mujeres National Park is within half a mile (1 km) and Xoximilco is within 9 miles (15 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 5 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the 3 outdoor pools and free perks like buffet breakfast and valet parking.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and premium bedding, the 333 guestrooms offer thoughtful touches like free minibar items and espresso makers. Flat-screen TVs come with cable channels, and other amenities include free WiFi and furnished balconies or patios.

Junior Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$363* Per night/room 22 Jan. - 23 Jan.

Junior Suite, 1 King Bed, Garden View (Swim out)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Romance Junior Suite Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Serenity Club, One Bedroom, Master Suite, Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Swim-Out Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only ratings based on 29 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Everyone (8) Couples (16) Family (5)
2 out of 5
We have traveled many places and have stayed at lots of five star all inclusive, butler service resorts (Iberostar Grand Properties, etc)...we felt extremely let down by Haven. We upgraded to Serenity Club, there aren't any benefits besides the Serenity Lounge and access to Vistas--not worth the additional cost. Our "butler" escorted us to our room upon check in and we didn't see him again--everywhere else we have stayed with butler service,the butlers have been readily available, even checking in with us to ensure we didn't need anything...we asked about having sparkling wine delivered to our room the morning after check in only to be told that it would be an additional $100 charge. We have never been charged any "extra" for anything at other all inclusive resorts. The service or lack there of was disappointing. The property is beautiful and very well kept. We made it to the beach a couple of times, the water was nice and the beach was well maintained also. On our last day there we encountered a few truly helpful staff members who were extremely helpful and attentive. Marilu was absolutely amazing and so friendly!! She made the experience so much better! We met JC at the top pool bar, he was fantastic!! Their level of service is what we have experienced elsewhere and felt like 5 star service. I hope that someone takes the time to commend them for making our trip a better experience. This resort will not make the "revisit" list for us...disappointed.

Posted by , from Lockhart, TX on 18 Jan. 2021

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Comment from Hotel Management

19 Jan. 2021 by Haven Riviera Cancún

Dear Bridgette. Thank you for your preference, we have received your comments and feedback of your recent stay and we want to thank you, for the opportunity and preference you have given us to host your last holidays. We regret not being able to fully exceed your expectations, we will work to improve our measures of service, your wellbeing and satisfaction it's one of our most important goals, We hope you give us the opportunity to serve you once again in the future in Haven Riviera Cancún. Kind regards.

2 out of 5
My room smell like smoke and the staff stated there was no smoking in the rooms. They decided to transfer me to a different room where the sheets had blood stains. I asked the front desk to have all of the sheets change and they did not do what asked. The food was not good and the drinks were water down like they were rationing the alcohol. Please note I don’t really drink and just wanted a decent drink.

Posted by on 11 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by Haven Riviera Cancún

Dear Guest. Thank you for your preference, we have received your comments and feedback of your recent stay and we want to thank you, for the opportunity and preference you have given us to host your last holidays. We regret not being able to fully exceed your expectations, we will work to improve our measures of service, your wellbeing and satisfaction it's one of our most important goals. We hope you give us the opportunity to serve you once again in the future in Haven Riviera Cancún. Kind regards.

5 out of 5

Posted by on 1 Dec. 2020

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Comment from Hotel Management

4 Dec. 2020 by Haven Riviera Cancún

Thank you for your preferrence, we are delighted that we sur pass your expectation, we will be very happy to receive you again, in Haven Riviera Cancún.

5 out of 5
Yo estuve por 5 días en oct 14/2020 Todo estaba muy excelente la masera Marilu muy excelente persona y amable todos los demás personal buscaban la manera de hacernos sentir bien y cómodo la limpieza era excelente el hotel muy limpio y organizado lo único que no estuvo tan buena era la comida y la música a pesar Que es para estar tranquilos abecé un poco de música de buen aviente hace bien... lo recomiendo 👍

Posted by , from Massachusetts on 20 Oct. 2020

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Comment from Hotel Management

4 Dec. 2020 by Haven Riviera Cancún

Estimada Yirsi, Gracias por su preferencia, lamentamos no haber podido superar del todo con sus expectativas, agradecemos infinitamente sus comentarios trabajaremos para mejorar nuestras actividades diarias a si como la variedad en la música de nuestras instalaciones, esperamos nos brinde la oportunidad de servirle una vez más en un futuro no muy lejano, estaremos más que felices de darle la bienvenida nuevamente a Haven Riviera Cancún.

5 out of 5

Posted by on 25 Feb. 2020

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Comment from Hotel Management

7 Mar. 2020 by Vanessa Tabibnia

Dear guest, Thank you for being part of the Haven experience and for dropping us your feedback. It is our pleasure to see you had a great time at our beautiful resort, we are hoping to meet you again in a near future. We remain at your service, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

4 out of 5
Good resort and good food and service was good and

Posted by on 20 Feb. 2020

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Comment from Hotel Management

10 Mar. 2020 by Vanessa Tabibnia

Dear guest, We appreciate the time taken to share your feedback with us. It is a great pleasure to see you were delighted by our beautiful resort and delicous culinary experience. We certainly hope to have you back soon. It has been our pleasure! Cordially, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

4 out of 5
Beautiful resort with fantastic views, food abd beverages. Staff was so friendly and helpful. We had just a couple hiccups with restocking room and waitstaff at one restaurant. Everything else was first class.

Posted by , from Colonial Heights, Virginia on 17 Feb. 2020

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5 out of 5
Beautiful adults only all inclusive that I would definitely visit again

Posted by on 13 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Vanessa Tabibnia

Dear guest, We truly thank you for taking the time to share your incredible review. It is our pleasure to know you loved our beautiful resort and all our facilities. We thank you a lot for staying with us and we will be more than glad to have you again with us! Best regards, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

5 out of 5
I loved everything. The service was amazing every single person there went above and beyond!

Posted by on 11 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Vanessa Tabibnia

Dear guest, It is thrilling to read this beautiful review. We truly believe that every feedback its an opportunity to improve and we are more than happy to hear that you loved everything, and our amazing staff went above and beyond! We sincerely thank you for staying with us and we truly hope to host you in a near future! Warm regards, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancún Resort & Spa

5 out of 5
Beautiful property. Great food. Friendly staff. Would recommend.

Posted by on 13 Jan. 2020

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Comment from Hotel Management

15 Jan. 2020 by Vanessa Tabibnia

Dear guest, On behalf of all staff members, we truly appreciate your preference and to have given us the opportunity to host your stay with us. In Haven we work hard to generate unforgettable experiences every day and to surpass your expectations, rest assure that our guests’ comments are of extreme importance to us and we love to read we have exceeded your expectations from start to finish. There is nothing more rewarding for our entire staff than your great comments, we hope we get the opportunity to welcome you again at Haven Riviera Cancun in a near future. Cordially, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

About the Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Location Ctra. Federal 307, Chetumal – Pto, Puerto Morelos, QROO 77569

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All land activities, and recreational facilities and equipment included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Airport transfers not included
  • Laundry/dry cleaning services not included
  • Taxes included
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Onsite entertainment and activities included

Property Features

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 333 guestrooms or units
  • 5 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 8 bars or lounges
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Coffee shop
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only offers 333 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Espresso maker
  • Luxury bedding
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.

Flavours - Overlooking the pool and garden, this restaurant specializes in local and international cuisine and serves breakfast only.

Agua Bendita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Olios - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Vora Mar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Satsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 9
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
  • Haven Riviera Cancun Resort All Inclusive Adults
  • Haven Riviera Cancun All Inclusive Adults Puerto Morelos
  • Haven Riviera Cancun All Inclusive Adults
  • Haven Riviera Cancun Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.