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On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers

Guest reviews

4.8 out of 5 Exceptional
631 reviews
Guests rated this property 5.0/5 for cleanliness.

Popular amenities

Pool
Free WiFi
All-inclusive
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationArtisans Market7 min drive
Popular LocationSanctuary of Hope and Time Capsule18 min drive
Popular LocationDr. Alfredo Barrera Marin Botanical Garden18 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)34 min drive

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    About this area

    Puerto Morelos

    Located in Puerto Morelos, Grand Residences All Inclusive is on the beach. Puerto Morelos Reef and El Rey Polo Country Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Crococun Zoo and Costa Occidental de Isla Mujeres National Park. Traveling with kids? Consider Parque Cenote Las Mojarras and Puerto Morelos Adventure. Take an opportunity to explore the area for outdoor excitement like ecotours.
    View in a map
    Popular Location

    What's nearby

    • Puerto Morelos Town Square - 7 min drive
    • San Jose Catholic Parish - 7 min drive
    • Artisans Market - 7 min drive
    • Sanctuary of Hope and Time Capsule - 18 min drive
    • Dr. Alfredo Barrera Marin Botanical Garden - 18 min drive

    Getting around

    • AirportCancun Intl. Airport (CUN) - 34 min drive

    Restaurants

    • El Faro Grill – Beachfront restaurant with a bar offering international cuisine. Serves breakfast, brunch, lunch, and dinner daily.
    • Lobby Cafe and Bar – Garden-view lobby lounge. Open daily.
    • Heaven Beach Bar – Beachfront bar. Serves lunch daily.
    • Pool Bar – Poolside bar. Open daily.
    • Flor de Canela – Restaurant offering Mexican cuisine. Open daily.

    About this property

    Grand Residences All Inclusive

    Catch some rays at the beach or spend the day relaxing at Grand Residences All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants. All 144 rooms offer thoughtful touches like free minibar items and espresso makers, as well as comforts such as premium bedding and pillow menus. Free WiFi and iPod docks are standard, as are LED TVs with cable channels.

    All-inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Gratuities and taxes

    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

    Food and beverages

    All buffet and à la carte meals, snacks, and beverages included
    24-hour room service (limited menu)
    In-room minibar (all beverages included)

    Activities and facilities/equipment

    All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

    Water activities

    Snorkeling

    Land activities

    Fitness facilities
    Tennis
    Volleyball

    Lessons/classes/games

    Water fitness

    Entertainment

    Onsite entertainment and activities

    Other inclusions

    Roundtrip airport transfers

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property

    Social distancing

    Contactless check-out
    Protective shields in place at main contact areas
    Guest rooms kept vacant for 48 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Masks and gloves available
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Limited parking spaces

    Food and drink

    • All buffet and à la carte meals, snacks, and beverages included
    • 3 restaurants and 1 coffee shop/café
    • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
    • 24-hour room service
    • Coffee/tea in common area(s)

    Things to do

    • 24-hour fitness center
    • 2 outdoor pools
    • 2 outdoor tennis courts
    • Children's pool
    • Full-service spa
    • Playground
    • Spa tub

    Family friendly

    • 2 outdoor pools
    • Babysitting/childcare (surcharge)
    • Children's pool
    • Dry cleaning service
    • DVD player
    • Free children's club
    • Free cribs/infant beds
    • Free supervised childcare/activities
    • Grocery/convenience store
    • Laundry facilities
    • Microwave
    • Playground
    • Snack bar/deli

    Conveniences

    • ATM/banking services
    • Elevator
    • Gift shop/newsstand
    • Grocery/convenience store

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Turndown service
    • Wedding services

    Languages spoken

    • English
    • Spanish

    Business services

    • 24-hour business center
    • 1 meeting room
    • Computer station
    • Conference center (1507 square feet of space)

    Outdoors

    • BBQ grill(s)
    • Beach loungers
    • Beach umbrellas
    • Beachfront location
    • Garden
    • Pool sun loungers
    • Pool umbrellas
    • Terrace

    Spa

    • 2 treatment rooms
    • Aromatherapy
    • Body treatments
    • Facials
    • Manicures and pedicures
    • Massage - hot stone
    • Massage - on the beach
    • Massage/treatment rooms

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Well-lit path to entrance
    • Wheelchair-accessible business center
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible fitness center
    • Wheelchair-accessible parking
    • Wheelchair-accessible public washroom
    • Wheelchair-accessible registration desk
    • Wheelchair accessible (may have limitations)
    • Wheelchairs available on site

    More

    • Beach towels
    • Couples dining
    • Designated smoking areas

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Blackout drapes/curtains
    • Ceiling fan
    • Free cribs/infant beds
    • Pillow menu
    • Premium bedding

    Bathroom

    • Bathrobes
    • Designer toiletries
    • Hair dryer
    • Separate bathtub and shower

    Entertainment

    • 47-inch LED TV
    • Cable channels
    • DVD player
    • iPod dock
    • Pay movies
    • Premium channels

    Food and drink

    • Champagne service
    • Cookware/dishes/utensils
    • Espresso maker
    • Free bottled water
    • Free minibar
    • Microwave
    • Toaster

    More

    • Free local calls
    • Iron/ironing board
    • Laptop-friendly workspace
    • Phone
    • Safe
    • Slippers
    • Turndown service

    Policies

    Check-in

    Check-in from 4:00 PM - midnight
    Early check-in subject to availability
    Late check-in subject to availability
    Minimum check-in age - 25

    Check-out

    Check-out before 11 AM
    Late check-out subject to availability
    Express check-out

    Special check-in instructions

    To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
    For more details, please contact the property using the information on the booking confirmation
    Guests staying through a Saturday night may be required to move rooms with hotel assistance.
    Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.

    Access methods

    Staffed front desk

    Pets

    No pets or service animals allowed

    Children and extra beds

    Children are welcome
    Kids stay free! Children 12 years old and younger stay free when using existing bedding
    Rollaway/extra beds are not available
    Free cribs (infant beds)

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • Deposit: USD 200.00 per night
    • A tax is imposed by the city: USD 3 per accommodation, per night

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Late check-out is available for a fee (subject to availability, amount varies)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    We should mention

    Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
    Only registered guests are allowed in the guestrooms
    No pets and no service animals are allowed at this property
    4.8
    Exceptional
    631 reviews
    5 - Excellent
    561
    4 - Good
    49
    3 - Okay
    14
    2 - Poor
    5
    1 - Terrible
    2

    5.0/5

    Cleanliness

    4.9/5

    Staff & service

    4.7/5

    Amenities

    4.9/5

    Property conditions & facilities

    5/5 Excellent

    Travelled with family and small children
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    Accommodations were amazing. Gourmet kitchen with high end (Wolf) appliances, Bose sound system, Full size Samsung washer/dryer unit, Dishwasher, jacuzzi tubs inside and on the balcony, 1800 sq feet... simply beautiful. Property extremely well maintained. Service was first class. Everyone learned and remembered our daughter’s name and were very good to her. The kids club and staff were amazing (she fed iguanas, made a t shirt, and had a piñata party!) Transportation was on time, courteous, comfortable. Concierges were all welcoming. Marcela was wonderful. The spa service was great, although the area for it was small. Locker room was more like a changing room, with no place to shower and only a 4 chair area to relax before or after the treatment. Only other complaint was that the beach was not exactly what I pictured for Cancun. Waves were larger, water was a bit murkier, and greener, not that turquoise/electric blue. There really wasn’t anywhere to snorkel right off the beach for us. It could partially have been due to the weather. Lastly, the whole tipping situation was difficult. I think this is more that it was our first trip to Mexico, but I didn’t bring enough small bills for all the tips... pool boy, Pool waiters, regular waiters, driver, housekeeping, kids club staff, bellhop, concierge, etc.. it was a bit overwhelming trying to keep track of. Most tipping guides all inclusives, but it felt low. All in all, 5 star and we would definitely go back.
    Stayed 5 nights in Aug 2020

    5/5 Excellent

    Travelled with family
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    Great facilities! Beautiful beach and sea. Excellent service. Great staff. We will be back.
    Stayed 7 nights in Aug 2020

    5/5 Excellent

    Travelled with family
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    This is our third time staying here! The best place EVER! It does feel like a second home! Definitely will come back again!
    Stayed 10 nights in Aug 2020

    5/5 Excellent

    Travelled with family, Travelled with group
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    Very clean resort, the staff goes above and beyond!!!
    Stayed 6 nights in Mar 2020

    5/5 Excellent

    Travelled with partner
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    Service was outstanding. Food was phenomenal and drinks were not watered down for the inclusive aspect. This is a very quiet property in the evenings, which is just what we needed!
    Stayed 3 nights in Mar 2020

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