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4.4 out of 5

"We enjoyed the amenities and the staff was excellent. We disliked the presentation by Travelcity to become members. " More

By a verified traveller on Tue 23 Jul 2019

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Hotel Description

4-star beachfront property near Mujeres Beach

Beachfront retreat

Within 6 miles (10 km) of this property, you'll find Dolphin Discovery and Shark Beach. Norte Beach is within 6 miles (10 km) and Las Americas Cancun Mall is within 9 miles (15 km).

All-inclusive

This smoke-free property features free water park access, a full-service spa, and 8 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 670 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, memory foam beds, and Smart TVs with cable channels.

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$372* Per night/room 21 Jul. - 22 Jul.

Loft Suite Single Use

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Loft Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Selection Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Selection Loft Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Single Use

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Everyone (4) Couples (1)
5 out of 5

Posted by on 9 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Ana Barajas

Apreciable huésped, Nos es muy grato haber tenido el privilegio de recibirlos en Grand Palladium Costa Mujeres Resort & Spa. Nos complace saber que su estancia estuvo en los niveles de calidad esperados y que ha pasado momentos geniales. Esperamos tener la oportunidad de recibirlos nuevamente muy pronto. Saludos cordiales, Ana Barajas Hospitality Manager Assistant

5 out of 5

Posted by on 27 Aug. 2019

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Comment from Hotel Management

28 Aug. 2019 by Ariadna Camarena | Hospitality Manager

Dear Guest, Thank you for taking the time to rate us with 5 of 5 stars in Expedia. We are thrilled that your stay with us fulfilled your expectations. We invite you to come back soon to keep enjoying of our modern facilities and the excellency in the service that characterized us. Best regards, Ariadna Camarena Hospitality Manager

2 out of 5

Posted by on 6 Aug. 2019

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Comment from Hotel Management

7 Aug. 2019 by Ariadna Camarena Hospitality Manager

Dear Guest, It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions. Best regards, Ariadna Camarena Hospitality Manager

5 out of 5
We enjoyed the amenities and the staff was excellent. We disliked the presentation by Travelcity to become members.

Posted by on 23 Jul. 2019

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Comment from Hotel Management

24 Jul. 2019 by Ariadna Camarena Hospitality Manager

Dear Guest, Thank you for choosing Grand Palladium Costa Mujeres Resort & Spa as hos for your recent vacations and especially for taking the time to share with us a five-star review in Expedia. We appreciate your excellent rating about the experience you have lived in our new facilities, while enjoying our infinite indulgence services. Also, we want to clarify that the presentation to know the benefits of our Travel Club is an invitation, you are not obligated to attend the tour, the breakfast or the presentation. We invite you to return for your future holidays. Cordially, Ariadna Camarena Hospitality Manager

5 out of 5

Posted by on 23 Jul. 2019

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Comment from Hotel Management

23 Jul. 2019 by Ariadna Camarena Hospitality Manager

Dear Guest, Thank you for choosing Grand Palladium Costa Mujeres Resort & Spa for your holidays. We appreciate your excellent rating about the experience you have lived in our new facilities, while enjoying our infinite indulgence services. We invite you to return for your next holidays in Cancun. Kind regards, Ariadna Camarena Hospitality Manager

About the Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Location Vialidad Paseo Mujeres, Costa Mujeres, QROO 77440

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Costa Mujeres Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. This 4-star Costa Mujeres property is smoke free.

  • 670 guestrooms or units
  • 3 levels
  • 6 buildings
  • 8 dining venues
  • 10 bars or lounges
  • 16146 sq ft of conference space
  • 1500 sq m of conference space
  • Built in 2018
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 8
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (32.6 km / 20.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive offers 670 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature memory foam mattresses. 50-inch Smart televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Private balcony
  • Memory foam beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Movies for purchase
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Isla Blanca (ShowCooking) - This family restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Portofino (Italian) - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

El Dorado (Steak House) - This steakhouse specializes in barbecue and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Chang Thai (Thai Cuisine) - This theme restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Sumptuori (Japanese) - This theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Late night fare is available from room service (during limited hours).

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Hot springs/mineral springs in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 24 hours

Hotel Names

  • Grand Palladium Costa Mujeres Resort All Inclusive
  • Grand Palladium Costa Mujeres Resort All Inclusive
  • Grand Palladium Costa Mujeres All Inclusive
  • Grand Palladium Costa Mujeres Resort Spa All Inclusive
  • Grand Palladium Resort All Inclusive
  • Grand Palladium All Inclusive
  • Grand Palladium All Inclusive

You should know

  • Pool access available from 8 AM to 8 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.