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4.8 out of 5

"Everything was EXCELLENT !! This was our 2nd time to visit the Excellence Playa Mujeres and will be going back! " More

By a verified traveller on Fri 25 Sep 2020

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Hotel Description

5-star beachfront property near Mujeres Beach

On the beach

With a stay at this well-placed property, you'll be half a mile (1 km) from Mujeres Beach and within 2 miles (3 km) of Playa Mujeres Golf Club. Punta Sam Ferry Terminal and El Meco Archaeological Site are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Enjoy the 7 outdoor pools and free buffet breakfast each morning.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 450 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, sitting areas, and LED TVs with satellite channels.

Terrace Suite With Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two-Story RooftopTerrace Ste Spa-Pool Vw

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Jr Ste Swim Up Spa or Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Jr. Suite Spa or Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Excellence Club Two-Story Rooftop Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Playa Mujeres - All Inclusive - Adults Only ratings based on 53 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Excellence Playa Mujeres - All Inclusive - Adults Only

Everyone (31) Couples (17) Family (7)
2 out of 5

Posted by on 10 Oct. 2020

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5 out of 5
Everything was EXCELLENT !! This was our 2nd time to visit the Excellence Playa Mujeres and will be going back!

Posted by , from Dallas, Tx on 25 Sep. 2020

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4 out of 5
The dress code was restricted but the hotel, service, entertainment, beach, food, drinks, grounds, pools, room was beautiful

Posted by on 18 Mar. 2020

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5 out of 5
Beautiful resort with Excellent service!! The staff is amazing!! Beautiful beaches and lots of entertainment to keep you busy if that's what you want. If peace and tranquility is what you are looking for, there are many quiet places for that as well. Food is 5 star and you will want for nothing!!

Posted by on 16 Feb. 2020

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5 out of 5
Amazing!! Defiantly going back! Service was amazing!

Posted by , from Illinois on 7 Feb. 2020

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5 out of 5
Loved everything! The property was clean and staff was very friendly! Will definitely be coming back!

Posted by on 27 Jan. 2020

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5 out of 5
Highly recommend this beautiful resort for an adult couple! The staff is their greatest asset! The entire team from the towel staff, servers, room service, housekeeping, servers in restaurants, check-in, etc. From start to finish the staff was excellent! Our room was beautiful, extraordinarily clean, modern... Simply Impeccable. Food was great for an all-inclusive and they have a tremendous amount of options.

Posted by , from west Palm Beach, Florida on 20 Jan. 2020

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5 out of 5

Posted by on 20 Jan. 2020

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5 out of 5
The best resort I’ve ever been to by far! Everyone all the way down to the gardeners were so friendly. Can’t wait to go back. I’m sold!

Posted by on 17 Nov. 2019

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5 out of 5
We enjoyed celebrating our 25 yr anniversary at the beautiful resort. The service and facility was superb ✨✨

Posted by on 10 Nov. 2019

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About the Excellence Playa Mujeres - All Inclusive - Adults Only

Location Prolongacion Bonampak, Playa Mujeres, QROO 77400

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Bicycling included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Airport transfers not included
  • Motorized water sports not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Taxes included
  • Buffet and à la carte dining
  • All available beverages included

Property Features

Excellence Playa Mujeres - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Walk outside to smell the salt air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - All Inclusive - Adults Only you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Valet parking is free. This 5-star Playa Mujeres property is smoke free.

  • 450 guestrooms or units
  • 4 levels
  • 9 buildings
  • 10 dining venues
  • 7 bars by the pool
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Excellence Playa Mujeres - All Inclusive - Adults Only offers 450 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Toscana / Dress Code - Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch, and dinner.

The Lobster House /DressC - This beachfront restaurant serves breakfast, lunch, and dinner. Open daily.

The Grill // Dress Code - This beach restaurant serves lunch and dinner. Open daily.

Barcelona // Dress Code - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.

The Flavor Market / Dress - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

No shows require payment in full, including taxes and service fee.

Guests with service animals should contact this property in advance.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Hotel Names

  • All Inclusive Excellence Playa Mujeres
  • All Inclusive Playa Mujeres
  • Excellence Adults Only
  • Excellence Adults Only All Inclusive
  • Excellence All Inclusive
  • Excellence Playa Mujeres Adults
  • Excellence Playa Mujeres Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive
  • Playa Mujeres All Inclusive
  • Excellence Playa Mujeres Adults All Inclusive
  • Excellence Adults All Inclusive
  • Excellence Adults All Inclusive All-inclusive property
  • Excellence All Inclusive Adults Hotel
  • Excellence Playa Mujeres All Inclusive Adults
  • Excellence All Inclusive Adults
  • Excellence Mujeres Inclusive
  • Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
  • Excellence Playa Mujeres All Inclusive Adults Hotel
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.