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4.2 out of 5

"El hotel está muy bonito los cuartos el servicio muy buenos pero lo único que no me gusto fue que todos los días tuvieron la misma comida en el buffet ... " More

By a verified traveller on Sat 19 Jun 2021

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Hotel Description

3.5-star beachfront property near Delfines Beach

On the beach

Within a 10-minute walk of this Zona Hotelera property, you'll find Delfines Beach and El Rey Ruins. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features 7 restaurants, 3 outdoor pools, and an indoor pool. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and free childcare is an added bonus.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 617 guestrooms offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, 24-hour room service, and coffee/tea makers.

Standard Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$263* Per night/room 1 Sep. - 2 Sep.

Standard Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room (Plus)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite Paradise

Bed Count 1 King Bed Maximum Occupancy 7 Max

Family Suite Crown

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Paradise Club Cancun All Inclusive ratings based on 55 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crown Paradise Club Cancun All Inclusive

Everyone (13) Couples (8) Family (33)
2 out of 5
Staff is super friendly. Food was ok getting a reservation at all specialty restaurant was impossible. Our room did not have have any water on our last day. Would not recommend staying here for the price. Just pay a little extra for a better resort.

Posted by on 24 Jul. 2021

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Comment from Hotel Management

4 Aug. 2021 by General Manager

Dear guest, Firstly, receive our warmest greetings. We thank you for your feedback, which is extremely important to us as it helps us to enhance our services and facilities that we provide, and we are very sorry to read that you were not entirely satisfied with your recent visit. While we understand your point of view, we do hope that you will consider staying with us again in a future, it will be a pleasure to welcome you back. Sincerely,

4 out of 5
I

Posted by on 27 Jun. 2021

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Comment from Hotel Management

29 Jun. 2021 by General Manager

Dear guest, many thanks for the minutes taken to leave your valuable review of your recent visit to Crown Paradise Club Cancun. All hope you have enjoyed all our services and facilities. It will be a pleasure to welcome you back soon. Sincerely,

5 out of 5
El hotel está muy bonito los cuartos el servicio muy buenos pero lo único que no me gusto fue que todos los días tuvieron la misma comida en el buffet no hubo variación y el mejor restaurante a la carta fue el francés la comida está deliciosa y el servicio de los meseros en este restaurante fue excelente

Posted by on 19 Jun. 2021

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Comment from Hotel Management

21 Jun. 2021 by Gerente General

Apreciable huésped, Reciba por favor nuestros más sinceros agradecimientos por su preferencia a su segunda casa en el Caribe Mexicano. Muchas gracias por hacernos llegar sus comentarios referentes a su reciente estancia en Crown Paradise Club Cancún, sus comentarios son muy importantes para nosotros, ya que nos brinda la oportunidad de conocer y corregir nuestras áreas de oportunidad. Estaremos encantados de recibirle nuevamente en un futuro no lejano. Saludos cordiales,

2 out of 5
We had ants and cockroaches in our room..... Consistently. The AC did not work well (sweat all night) we did call maintenance they did something and it didn't seem to help. We had friends we traveled with theirs worked so maybe we just got a dud room. The hurricane ruined the beach. It is super small and unusable. It also washed in massive amounts of seaweed so you were unable to play in the water. Without the beach and a super hot room there wasn't much to do other than swim in the pool and eat. The buffet didn't offer much selection I guess options were scaled back because of covid. The restaurants were hard to get a reservation for. We largely swim in the adult pool and loved it. The bartender there was great. Housekeeping didn't get to our room until around 4pm. They didn't always leave us clean towels but did take the dirty ones. My husband dried off with a hand towel several times because of that. We tried calling for towels and they never came. All of that being said we are pretty easy going and still enjoyed ourselves. I don't think we will ever book this resort again though.

Posted by on 6 Jun. 2021

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Comment from Hotel Management

8 Jun. 2021 by General Manager

Dear guest, receive our warmest greetings from sunny Cancun. Thank you for choosing to stay with us and for taking the time to post a review following your recent stay at Crown Paradise Club. We always want our guests to feel comfortable and to take care of their needs successfully. Nevertheless, it is sad to learn that we fell short of your expectations this time Feedback is very important for the company because it gives us the opportunity to identify and correct some situations that our guests consider to need improvement. Please feel free to contact us on any of our social media accounts to reach out regarding your recent experience. If you ever had a change of heart, we all would be delighted to welcome you back again. Sincerely

5 out of 5
Super customer service!!

Posted by on 6 Jun. 2021

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Comment from Hotel Management

8 Jun. 2021 by General Manager

Dear guest, receive our warmest greetings from Cancun and for the time invested to post your comments on Expedia after you’re following time here at Crown Paradise Club. Many thanks for your review, we are humbled by your compliments and very glad to learn you had a great stay with us. Rest assured your words will be shared with the team. We all hope to have a chance of welcoming you again very soon. Sincerely,

2 out of 5

Posted by on 24 May 2021

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Comment from Hotel Management

4 Jun. 2021 by General Manager

Dear guest, we appreciate your visit to Crown Paradise Club Cancun. It will be a pleasure to welcome you back soon. Sincerely,

5 out of 5
Beautiful view from oceanside room. Great pools and miniature golf.

Posted by on 23 May 2021

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Comment from Hotel Management

30 May 2021 by General Manager

Dear guest, First and foremost, we would like to thank you very much for the time invested to post your comments after your following stay here at Crown Paradise Club Cancun. Yours comments motivate us to keep working hard and be better every day. Once again, thank you for your support and preference. We all look forward to welcoming you in a very near future. Sincerely,

5 out of 5
The resort was 5 Star Plus. Food was a 10Plus. Employees couldn't be better. We have been to 3 resorts in Cancun and this will be our final home each time in the future.

Posted by on 20 May 2021

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Comment from Hotel Management

20 May 2021 by General Manager

Dear guest, receive our warmest greetings from sunny Cancun. We would like to thank you very much for choosing Crown Paradise Club to host you, it was a real pleasure to be part of your recent vacations, and we highly appreciate your comments where you let us know how our team members made you feel. Once again, thank you for your support. We look forward to welcoming back soon. Sincerely,

4 out of 5
Most of the staff was nice and pleasant Very helpful

Posted by on 12 May 2021

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Comment from Hotel Management

19 May 2021 by General Manager

Dear guest, first and foremost, receive our warmest greetings from sunny Cancun. We appreciate for letting us be part of your recent vacations. It is delighted to learn our team went above and beyond your expectations, they will be more than glad to know their excellent service is recognized by our guests. It will be a real pleasure to welcome you back in a very near future. Sincerely,

5 out of 5
The view is fantastic!!!! Employees very polite, extremely helpful. Overall my family enjoyed our stay, will return in the future.

Posted by on 2 May 2021

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Comment from Hotel Management

12 May 2021 by General Manager

Dear guest, receive our warmest greetings from sunny Cancun. We would like to thank you very much for choosing Crown Paradise Club to host you, it was a real pleasure to be part of your recent vacations, and we highly appreciate your comments where you let us know how our team members made you feel. Once again, thank you for your support. We look forward to welcoming back soon. Sincerely,

About the Crown Paradise Club Cancun All Inclusive

Location Boulevard Kukulcan Km 18.5, Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • All onsite activities, and facilities and equipment included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Climbing wall included
  • Miniature golf included
  • Aerobics classes/lessons included
  • Onsite live performances included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Taxes included
  • Buffet and à la carte dining
  • All available beverages included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Minibar beverages - restrictions apply
  • Surcharge for room service
  • Transportation to offsite activities included

Property Features

Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Crown Paradise Club Cancun All Inclusive for summer fun including 3 outdoor swimming pools, mini golf, and a complimentary children's club. There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, an outdoor tennis court, and a spa tub. Free self parking is available. This 3.5-star Cancun property is smoke free.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 7320 sq ft of conference space
  • 680 sq m of conference space
  • Bar on the beach
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (17.6 km / 11 mi)
  • Parking: Free self parking

Room Amenities

Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning

Food & Drink

Waynees Boots - This steakhouse specializes in barbecue and serves dinner only. Reservations are required.

La Piazza - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

San Soucis - This theme restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.

Los Gallos - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Fisherman - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open select days.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 5
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Crown Paradise Club Cancun All Inclusive

Policies

Only non-alcoholic beverages are available via room service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association

Hotel Names

  • Cancun Club Paradise
  • Cancun Crown Paradise All Inclusive
  • Cancun Paradise Club All Inclusive
  • Crown Paradise All Inclusive
  • Crown Paradise All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property
  • Crown Paradise Club Cancun
  • Crown Paradise Club Cancun All Inclusive
  • Paradise All Inclusive Cancun
  • Paradise Cancun All Inclusive
  • Crown Paradise Club
  • Crown Paradise Club Cancun All Inclusive Hotel
  • Crown Paradise Club All Inclusive Hotel
  • Crown Paradise Club All Inclusive All-inclusive property
  • Crown Paradise Club Cancun All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.