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"Ok needs work showers not that great have to find an ice machine that works " More

By a verified traveller on Thu 09 Jan 2020

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Comfort Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Buffalo Grand Hotel ratings based on 38 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Buffalo Grand Hotel

Everyone (26) Couples (3) Family (4)
2 out of 5
Not what I expected. Pretty disappointed :(:(:):(:(

Posted by on 1 Jan. 2020

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Comment from Hotel Management

5 Jan. 2020 by Andrew

Thank you for your review and we would like to apologize for the less than satisfactory service you received and hope we can do better to regain your confidence . The hotel Is undergoing major room renovations in 2020 and we hope to serve you better on your next visit to Buffalo.

1 out of 5
No pool, no restaurant, was never told this when we got the room. The next room somebody was getting beaten, glass breaking. We had to call 911 twice. This is the most disappointing place ever.

Posted by , from erie,pa on 17 Aug. 2020

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Comment from Hotel Management

18 Aug. 2020 by b

Thank you for letting us know of this unfortunate situation. On our website and all of the third party booking sites we do state that we are limited service at this time specifically listing that the Restaurant and Pool are closed due to the Pandemic. I do apologize that it was not reiterated at time of check in. This has been brought to the Front Desk Managers attention. As time moves forward in this Pandemic we hope to get our amenities back in order.

4 out of 5
Ok needs work showers not that great have to find an ice machine that works

Posted by on 9 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by Andrew

Thank you for your review ! We are renovating and appreciate your understanding as we continue to complete our room renovations in 2020.

3 out of 5

Posted by on 5 Jan. 2020

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Comment from Hotel Management

5 Jan. 2020 by Andrew

We would like to apologize for the less than satisfactory service you received and hope we can do better to regain your confidence .

1 out of 5
The desk person was an absolute jerk, confrontational when I wanted to know about parking, basically told me to shut up when I questioned him about automatically charging me $15 for parking and then arguing with me because I asked if it was a built in charge. He became aggressive and verbally abusive. He should be fired

Posted by on 3 Jan. 2020

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Comment from Hotel Management

5 Jan. 2020 by Andrew

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are investigating the matter.

3 out of 5

Posted by on 17 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Andrew

Thank you so much for joining us and we appreciate your business!

5 out of 5
It is under remodel and you can see why. The staff AMAZING and friendly. Very prompt to resolve the issue in the first room were in. We will stay here again but be better prepared to pay for parking and breakfast. The bar/restaurant was good but could have a bigger menu.

Posted by on 6 Dec. 2019

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Comment from Hotel Management

8 Dec. 2019 by Andrew

Thank you for your review and your observations . We appreciate you letting us know so we can try and make things better.

4 out of 5

Posted by on 17 Nov. 2019

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Comment from Hotel Management

18 Nov. 2019 by Andrew

Thank you for your positive review! We hope you enjoyed your stay and that you may visit us again soon!

4 out of 5
Nice property. Was being renovated. But not bad. Needs some improvement.

Posted by on 8 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by Andrew

Thank you so much for joining us and we appreciate your business!

3 out of 5
At first look it is beautiful.... the fountain and appearance are nice. Ample parking.... but the garage appears to be falling apart. Once inside, the check in was easy, very nice desk staff. First impression of the room was how lumpy the beds looked (they were adequately comfortable though). Our bathroom door wouldn’t close all the way and was very loud upon opening (because it was stuck). Stains on chair and carpet. Overall, fine for a night if you get a discounted price. Easy, 15 minute walk to Key Bank Center.

Posted by on 5 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Andrew

Thank you very much for your feedback. We listen to all our guests and will follow up on all the issues you have raised. Thank you again for your assistance in this matter.

About the Buffalo Grand Hotel

Location 120 Church St, Buffalo, NY 14202

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Hotel Policies

Hotel Names

  • Adam's Mark
  • Buffalo Grand Hotel Hotel
  • Adam's Mark Hotel
  • Adam's Mark Hotel Buffalo
  • Adam`s Mark Buffalo Hotel Buffalo
  • Adams Mark Buffalo
  • Adamsmark Buffalo
  • Buffalo Adams Mark
  • Buffalo Adamsmark
  • Adam's Mark Buffalo Hotel
  • Buffalo Grand Hotel Buffalo
  • Buffalo Grand Hotel Hotel Buffalo
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.