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"The hotel was nice, the staff were friendly and helpful. Had an issue with our room but we were quickly changed to another. The breakfast was very goo ... " More

By a verified traveller on Tue 18 Feb 2020

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Hotel Description

Hotel near Walden Galleria Mall in Buffalo

Close to airport

You'll be within 3 miles (5 km) of Charles E. Burchfield Nature and Art Center and 6 miles (10 km) of Walden Galleria Mall with a stay here. KeyBank Center and Canalside are also within 6 miles (10 km).

Free perks

This hotel features a fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 109 guestrooms also offer free WiFi and TVs with cable channels. Free newspapers, free local calls, and hair dryers are also available.

Executive Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$108* Per night/room 7 Jun. - 8 Jun.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Plus Galleria Inn & Suites ratings based on 17 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Best Western Plus Galleria Inn & Suites

Everyone (11) Couples (1) Family (5)
4 out of 5
The hotel was nice, the staff were friendly and helpful. Had an issue with our room but we were quickly changed to another. The breakfast was very good.

Posted by , from CAMBRIDGE on 18 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Manager

Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and your insights regarding our breakfast. We are always looking for ways to improve upon the guest experience so thank you for sharing.

3 out of 5
The staff was very nice and helpful. Our room was supposed to be non-smoking but smelled heavily of cigarette smoke. The toilet is hard to sit on because the toilet paper holder is directly over top of it and there is minimal space between the wall and bathtub. Parking is excellent and very easy.

Posted by on 25 Nov. 2019

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Comment from Hotel Management

25 Nov. 2019 by Manager

We can't thank you enough for sharing your feedback with regards to our staff and comments about our parking. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

1 out of 5
I requested an accessible room with roll in shower. It did not have a shower chair only a small bench that sat too low to make a safe transfer from my wheelchair. An acceptable chair sells for less than $40 at Walmart.

Posted by on 15 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Manager

We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

3 out of 5
A bit plain Jane and dated. Security door in rear broken so anyone so anyone can access guest hallways 24/7. Staff is sweet.

Posted by on 10 Oct. 2019

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Comment from Hotel Management

10 Oct. 2019 by Manager

Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

5 out of 5
The suite was excellent. It exceeded my expectations.

Posted by on 8 Aug. 2019

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Comment from Hotel Management

8 Aug. 2019 by Manager

It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

2 out of 5
Friendly staff but toilet made periodic running noise throughout night, walls were not sound proof, pool was not filled, the room’s window opened to a dark interior wall. Sort of a depressing place.

Posted by on 5 Jun. 2019

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Comment from Hotel Management

5 Jun. 2019 by Manager

We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and room. We hope to see you again in the future. Thank you for your valuable business.

4 out of 5

Posted by on 12 Apr. 2019

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Comment from Hotel Management

13 Apr. 2019 by Manager

On behalf of our entire staff, we thank you for your business and for rating your experience.

5 out of 5

Posted by on 8 Apr. 2019

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Comment from Hotel Management

9 Apr. 2019 by Manager

To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

4 out of 5

Posted by on 7 Apr. 2019

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Comment from Hotel Management

7 Apr. 2019 by Manager

We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4 out of 5

Older Facility, Nice People

This is an older hotel with VERY thin walls. It has been renovated & updated in its decor but not structurally. We heard the little kids upstairs & the coughing man next door very clearly. The staff were all very professional & kind.

Posted by , from New York on 12 Aug. 2018

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Comment from Hotel Management

13 Aug. 2018 by Manager

Guest satisfaction is our number one objective so we really appreciate the input regarding our staff. We hope you will return so that we can provide you an even superior experience.

About the Best Western Plus Galleria Inn & Suites

Location 601 Dingens St, Buffalo, NY 14206

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Galleria Inn & Suites offers its guests a fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. The business-friendly Best Western Plus Galleria Inn & Suites also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This Buffalo hotel is smoke free.

  • 109 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (12.9 km / 8 mi)
  • Train station: Buffalo-Exchange Street Station (7.8 km / 4.9 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Galleria Inn & Suites offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers. This Buffalo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • No rollaway/extra beds available
  • Debit cards

Hotel Names

  • Best Western Galleria
  • Best Western Galleria Inn
  • Best Western Plus Galleria
  • Best Western Plus Galleria Cheektowaga
  • Best Western Plus Galleria Inn
  • Best Western Plus Galleria Inn Cheektowaga
  • Best Western Plus Galleria Hotel Cheektowaga
  • Best Western Plus Galleria Inn And Suites
  • Best Western Plus Galleria Inn Suites
  • Plus Galleria & Suites Buffalo
  • Best Western Plus Galleria Inn & Suites Hotel
  • Best Western Plus Galleria Inn & Suites Buffalo
  • Best Western Plus Galleria Inn & Suites Hotel Buffalo

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8 AM to 9 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.