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"The room was spacious and comfortable and quiet. That's about the best part of my stay. " More

By a verified traveller on Mon 13 Jan 2020

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Hotel Description

Hotel near Walden Galleria Mall in Buffalo

In Buffalo

Within 3 miles (5 km) of this Buffalo hotel, you'll find Walden Galleria Mall and Holiday Twin Rinks. Also, Glen Falls is within 3 miles (5 km) and University at Buffalo - South Campus is within 6 miles (10 km).

Business services

A 24-hour fitness center is featured at this hotel, along with free WiFi in public areas and a fireplace in the lobby. Traveling on business? Take advantage of the 2 conference rooms, along with the 24-hour business center. A communal living room and a computer station are also provided.

Cable TV, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 100 guestrooms also offer TVs with cable channels. Other amenities include hair dryers, safes, and phones.

Townhouse Buffalo International Airport ratings based on 25 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Townhouse Buffalo International Airport

Everyone (9) Couples (4) Family (15)
4 out of 5

Posted by on 14 Mar. 2020

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Comment from Hotel Management

15 Mar. 2020 by Cheshta

Thanks for the positive rating. Hope to welcome you again soon :) Regards, Jose

1 out of 5
I was over booked and the front desk guy tried telling me there was nothing he could do. Needless to say after waiting almost 45 minutes...I got a room for the price I had already paid. There was no working ice machine, no soda or vending machine. My room was only cleaned partially. I looked into the coffee pot and was still full with coffee and water from the last guest. The ice bucket still had remnants from the last guest. The There was an open used shampoo in my shower. I was very disappointed...but with the deal they were offering...I wish I would've spent the extra on a decent hotel. The hotel needs to get its employees on the same page and trained properly. There was one poor cleaning guy and he did his best to bust his ass...but not only one person can make a difference!!!

Posted by on 2 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Ammy

Hi, We are extremely apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy

1 out of 5
The elevator did not work. There was no water in the swimming pool. There was so much garbage in the cans outside and inside of the building. There was no water bottles to drink from. The hotel said they offered a hot breaffast, but there was no breakfast. The room was the only clean place i saw. This hotel needs work fast.

Posted by on 18 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Cheshta

Hi, We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Cheshta

3 out of 5
The room was spacious and comfortable and quiet. That's about the best part of my stay.

Posted by on 13 Jan. 2020

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Comment from Hotel Management

15 Jan. 2020 by Cheshta

Charmed to see you loved our services, Have a pleasant day ahead :) Regards, Cheshta

2 out of 5
Thought we were booking a best western it’s called OYO. Told us they were sold 3 weeks ago. Weren’t even sure we were in the right place. The staff was dressed Inappropriately and not knowledgeable hotels seem to be run by kids teenagers. Outside parking lot had all kinds of debre even old used condoms. Ice machines didn’t work We were told there was breakfast, a pool, hot tube none of these were provided. Told us that the poolwas under repair. Disappointing. We were told the key fobs on the outside door weren’t working at the last minute before we left we tried and they did work would of saved us a lot of time and energy Web site said 25.00 amazon card on check out. Not available. The room was large and clean. Pillows were horrible and appeared old. Heater in room had no regulation either very hot or freezing in room. Overall the hotel has potential. If they had someone in there that knew what they were doing and could get hotel up and running I might come back. Don’t like being lied to.

Posted by on 29 Dec. 2019

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Comment from Hotel Management

30 Dec. 2019 by Cheshta

Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

4 out of 5
The property was nice. Rooms were nice we had trouble with the heater in 1 room. Ice machine on first floor did not work.

Posted by on 11 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by Joey

Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Joey

5 out of 5
Friendly staff at check in, smiles and courteous. Last minute booking on a busy night and she made my stay enjoyable

Posted by on 10 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by Ammy

Hey, We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Ammy.

5 out of 5
A fridge for my beer after getting snowed in and stuck.

Posted by on 12 Nov. 2019

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Comment from Hotel Management

19 Dec. 2019 by Cheshta

Hi, Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

2 out of 5
Took three tries to find a room that would open with a card. The poor the girl at the desk was very kind but stressed with computer problems and difficulty with other clients with room assignments. The general appearance was unkempt and the rug in the room was old and stained. I would NEVER stay here again.

Posted by on 28 Oct. 2019

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Comment from Hotel Management

21 Dec. 2019 by Cheshta

Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

3 out of 5
The computer system was down at the time I arrived. The staff was adequately helpful if not outright polite. Otherwise the facilities and amenities were decent.

Posted by on 15 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by front desk

thank you for taking the time to share your experience

About the Townhouse Buffalo International Airport

Location 901 Dick Rd, Buffalo, NY 14225

Property Features

A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. There are 2 meeting rooms available. The business-friendly Townhouse Buffalo International Airport also features a 24-hour fitness center, a fireplace in the lobby, and an elevator. This Buffalo hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 2 levels
  • Business center (24 hours)
  • 1 conference room
  • Front desk (24 hours)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Microwave

Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (3.3 km / 2 mi)
  • Train station: Buffalo-Depew Station (3 km / 1.9 mi)

Room Amenities

Townhouse Buffalo International Airport offers 100 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 35 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards
  • Number of children who can stay free - 4

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Suites Buffalo
  • Comfort Suites Hotel Buffalo
  • Comfort Suites Buffalo Hotel Cheektowaga
  • Comfort Suites Buffalo Airport Hotel Cheektowaga
  • Comfort Suites Buffalo Airport Hotel
  • Comfort Suites Buffalo Airport Cheektowaga
  • Comfort Suites Buffalo Airport
  • Buffalo Airport Buffalo
  • Hotel Buffalo International Airport
  • Townhouse Buffalo International Airport
  • Airport Inn Suites Buffalo by Fairbridge
  • Townhouse Buffalo International Airport Hotel
  • Townhouse Buffalo International Airport Buffalo
  • Townhouse Buffalo International Airport Hotel Buffalo
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.