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4.2 out of 5

"The king bed and pillows were great; very comfortable. Hotel was very clean as was our room. Noise was minimal. Our bathroom door did not close. It ... " More

By a verified traveller on Mon 09 Dec 2019

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Hotel Description

4-star historic hotel near New England Aquarium

Heart of Boston

Within a 10-minute walk of this Boston Financial District hotel, you'll find New England Aquarium and Faneuil Hall Marketplace. Boston Common and TD Garden are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-in, and valet parking. A coffee shop, a grocery/convenience store, and a library are also on offer.

Comfy beds, WiFi

The 403 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include WiFi and room service.

Standard King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe, Two Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One Bedroom Suite Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Accessible 2 Dbl Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Two Doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Boston Downtown/Faneuil Hall ratings based on 64 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Boston Downtown/Faneuil Hall

Everyone (23) Couples (4) Family (6)
4 out of 5
The king bed and pillows were great; very comfortable. Hotel was very clean as was our room. Noise was minimal. Our bathroom door did not close. It was a slider and one of the wheels was off of the track. There were two cell phone ports on the desk and neither of them worked.

Posted by on 9 Dec. 2019

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Comment from Hotel Management

14 Dec. 2019 by Mike D.

We appreciate the review of your recent experience at our hotel and we thank you for taking the time to share your feedback. We are truly sorry that you had a disappointing experience with us and we have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback helps us to improve. Thank you once again for your comments.

4 out of 5

Posted by on 24 Nov. 2019

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Comment from Hotel Management

14 Dec. 2019 by Mike D.

Thank you for choosing the Hilton Boston Downtown/Faneuil Hall and for taking the time to comment on your stay with us. We constantly strive for 5s and do see that you scored us an 4 or lower in some key areas. If there is any feedback that you could provide that would have made your stay a 5 I would love to hear it.

5 out of 5
Nicely located, nice rooms and bathrooms, less than 5 mins from td garden and Faneuil hall

Posted by on 17 Nov. 2019

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Comment from Hotel Management

14 Dec. 2019 by Mike D.

Thank you for choosing the Hilton Boston Downtown/Faneuil Hall and for taking the time to comment on your stay with us. We pride ourselves on giving exceptional service and are so pleased that you experienced this during your stay!

4 out of 5
The location is excellent. I think including wifi and breakfast should be standard.

Posted by on 7 Nov. 2019

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Comment from Hotel Management

14 Dec. 2019 by Mike D.

Thank you for choosing the Hilton Boston Downtown/Faneuil Hall and for taking the time to comment on your stay with us. We pride ourselves on giving exceptional service and are so pleased that you experienced this during your stay! If there is anything that I can assist with, please reach out at any time. Thank you so much for being a Hilton Honors Member and we hope to see you again in the future!

4 out of 5
Great location could not be better close to freedom trail, north side and more- took trip to Salem from there was less than 30 minutes

Posted by , from Cleveland on 30 Oct. 2019

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Comment from Hotel Management

14 Dec. 2019 by Mike D.

Thank you for choosing the Hilton Boston Downtown/Faneuil Hall and for taking the time to comment on your stay with us. We pride ourselves on giving exceptional service and are so pleased that you experienced this during your stay

5 out of 5
Great location to all tourists sights. Staff is exceptionally pleasant and courteous.

Posted by on 23 Sep. 2019

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Comment from Hotel Management

28 Sep. 2019 by Mike D.

Thank you for choosing the Hilton Boston Downtown/Faneuil Hall and for taking the time to comment on your stay with us. We pride ourselves on giving exceptional service and are so pleased that you experienced this during your stay! I. Thank you so much for staying with us and we hope to see you again in the future!

4 out of 5
The location of the hotel was perfect for us. We were 1 block from Quincy Market and 2 blocks from the Old Town Trolley hop on hop off tour.

Posted by , from Tennessee on 9 Sep. 2019

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3 out of 5
Location is convenient. Room service menu was fussy and too expensive. Personnel were aloof.

Posted by on 30 Jul. 2019

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3 out of 5

Posted by on 14 May 2019

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3 out of 5
Bathroom falling apart. Towel hanger, fixture in showers weee all coming down.

Posted by on 27 Jan. 2019

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About the Hilton Boston Downtown/Faneuil Hall

Location 89 Broad St, Boston, MA 02110

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A 24-hour fitness center, a library, and tour/ticket assistance are also featured at the business-friendly Hilton Boston Downtown/Faneuil Hall. Parking is available for a fee. This 4-star Boston hotel is smoke free.

  • 403 guestrooms or units
  • 14 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1928
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: Boston, MA (BOS-Logan Intl.) (5.6 km / 3.5 mi)
  • Train station: Boston South Station (1.2 km / 0.7 mi)
  • Metro station: Aquarium (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Boston Downtown/Faneuil Hall offers 403 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to noon.

Fin Point - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 75 lbs

Policies

This property's policy is that pets may not be left unattended in guestrooms.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is C0015280351.

  • Tax ID - C0015280351
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 30.00 for adults, USD 10.00 and USD 30.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.99 per day (rates may vary)
  • Valet parking fee: USD 55 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Downtown/Faneuil Hall
  • Hilton Downtown/Faneuil Hall Hotel
  • Hilton Downtown/Faneuil Hall Hotel Boston
  • Hilton Boston Downtown / Financial District Hotel Boston
  • Hilton Boston Downtown/Faneuil Hall Hotel
  • Hilton Boston Downtown/Faneuil Hall
  • Hilton Boston Financial District
  • Hilton Boston Faneuil Hall
  • Hilton Boston Downtown/Faneuil Hall Hotel
  • Hilton Boston Downtown/Faneuil Hall Boston
  • Hilton Boston Downtown/Faneuil Hall Hotel Boston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • The property is a member of Historic Hotels of America.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.