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"For the amount charged, we were expecting a nicer room. The entrance to our room was off a covered parking lot under the stairwell. " More

By a verified traveller on Tue 06 Aug 2019

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Hotel Description

3-star hotel near Banff Centre for Arts and Creativity

In Banff

Within a 15-minute walk of the hotel, you'll find Banff Centre for Arts and Creativity and Banff National Park Information Centre. Also, Banff Lake Louise Tourism Bureau is within half a mile (1 km) and Banff Gondola is within 3 miles (5 km).

Indoor pool, terrace

An indoor pool, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. A terrace, a lobby fireplace, and dry cleaning are also on offer.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 65 guestrooms also offer free WiFi and LCD TVs with cable channels. Coffee/tea makers, hair dryers, and phones are also available.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$189* Per night/room 27 Jun. - 28 Jun.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Loft

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Charltons Banff ratings based on 6 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Charltons Banff

Everyone (4) Family (1)
3 out of 5
It close to downtown and easy to find. Staff was friendly and helpful. Pool was fun, but cold. Hot tub and sauna were great. Breakfast buffet was good. Infloor heating in the room made our room a sauna until we figured out how to adjust it (the knobs are in the closet). Parking lot: ceilings are pretty low - big trucks don't fit well. We visited on the coldest weekend, and having to go outside to get to the lobby/pool and the vending machine was a bit inconvenient.

Posted by on 4 Mar. 2019

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4 out of 5

Posted by on 19 Aug. 2019

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Comment from Hotel Management

21 Aug. 2019 by Damon

Good morning, Thanks for choosing Charlton's Banff and we are glad that you enjoined your stay with us. Hope you had good time in Charlton's Banff and beautiful Banff national park. We wish to see you again! Thanks for choosing Charlton's Banff and Have a good day! Warm regards, Guest services.

3 out of 5
For the amount charged, we were expecting a nicer room. The entrance to our room was off a covered parking lot under the stairwell.

Posted by on 6 Aug. 2019

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Comment from Hotel Management

18 Aug. 2019 by Damon

Good morning, Thanks for choosing Charlton's Banff and we are glad that you enjoined your stay with us. Hope you had good time in Charlton's Banff and beautiful Banff national park. We wish to see you again! Have a good day! Warm regards, Guest services.

5 out of 5
The staff were amazing. They worked very hard to get us checked in early. Even if it had not happened, I would have still been so pleased because they went to such great lengths to try. Very nice and modern room. I would definite stay here again.

Posted by on 13 Jul. 2018

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5 out of 5

Great cleanhotel

Pros: Split rooms
Cons: All good
Location: Loved banff
Loved the family rooms, spa, and steam shower, breakfast was good.

Posted by , from australia on 6 Apr. 2017

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2 out of 5

Poor room for older couples

Upon arriving for our stay, we were booked into a loft room. I had booked a deluxe room 6 months prior to this visit. I returned to the front desk to explain to them that the bedroom up a spiral staircase and the bathroom on the lower level did not work well for us. I showed them that I had booked a deluxe room with the bed and bathroom on the same level. I was told we could move to this room for 1 night but would have to return to the loft room for the next 2 nites of our stay. When I asked why we cod not have the room we booked many mo this prior we were told that your rooms are not guaranteed if you book through the "sites". Obviously using Travelocity, etc is not as valuable as booking through the hotel directly to them. These 50+ year old travelers climbed up and down spiral staircases at night with bad knees. And slept in a loft where the downstairs air conditioner would not cool. Very disappointed since our reservations were scheduled so long in advance.

Posted by , from Mississippi on 16 Aug. 2015

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Property Features

As a guest of Charltons Banff, you'll find an indoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. Charltons Banff also features complimentary newspapers in the lobby, a fireplace in the lobby, and laundry facilities. Self parking is free. This 3-star Banff hotel is smoke free.

  • 65 guestrooms or units
  • 3 levels
  • Ski lift tickets
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Calgary International Airport (YYC) (135.7 km / 84.3 mi)
  • Train station: Banff Station (1.3 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

Charltons Banff offers 65 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and bathrobes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11 PM. If you arrive at the property after hours, you'll need to check in at an alternate location: Royal Canadian Lodge 459 Banff AveFront desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving between 11 PM and 6:30 AM can use the exterior telephone beside the lobby door for check-in assistance.

The front desk at this property is open daily from 7:00 AM - 11 PM.
Guests arriving after hours will need to go to the following location to check in: Royal Canadian Lodge 459 Banff Ave
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Hotel Names

  • Charlton's Cedar Court
  • Charlton's Cedar Court Banff
  • Charlton's Cedar Court Hotel
  • Charlton's Cedar Court Hotel Banff
  • Charlton`s Cedar Court Hotel Banff
  • Charltons Cedar Court Banff
  • Charltons Cedar Court Hotel Banff
  • Charltons Banff Hotel
  • Charltons Hotel
  • Charltons Banff
  • Charltons
  • Charltons Banff Hotel
  • Charltons Banff Banff
  • Charltons Banff Hotel Banff
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.