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4.6 out of 5

"Checked in and all was well- impressed. BUT when I was unpacking I discovered a water bottle left behind by the previous people in the room- it was ne ... " More

By a verified traveller on Mon 11 Jan 2021

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Hotel Description

4-star spa hotel near Lady Bird Lake

City center stay

At this Downtown Austin hotel, you'll be well placed to visit Lady Bird Lake and Sixth Street, both within a 5-minute walk. Austin Convention Center and South Congress Avenue are also within half a mile (1 km).

Full-service spa, health club

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, express check-in, and valet parking. 2 poolside bars and 3 bars/lounges are featured at this hotel, along with a 24-hour health club.

MP3 docks, WiFi

Along with WiFi, the 1012 guestrooms offer MP3 docks and 24-hour room service. Other amenities include LED TVs, premium bedding, and coffee/tea makers.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$259* Per night/room 15 Jul. - 16 Jul.

Room, 2 Queen Beds, Non Smoking, Corner

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

City Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

City Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Skyline Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

JW Marriott Austin ratings based on 9 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JW Marriott Austin

Everyone (6) Couples (1) Family (3)
3 out of 5
Checked in and all was well- impressed. BUT when I was unpacking I discovered a water bottle left behind by the previous people in the room- it was next to the bed by the nightstand which you would have to see if you changed the sheets. This made me uncomfortable and question the cleanliness of the property especially during a time where cleanliness is so important because of COVID concerns

Posted by , from San Martin, Ca on 11 Jan. 2021

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Comment from Hotel Management

31 Jan. 2021 by Scott

Dear Lisa, Thank you for your feedback. I am so sorry to read about the water bottle left in your room. I have shared this with our director of housekeeping and want to assure you we have taken corrective actions. We hope to welcome you back again soon so you can see our typical level of quality service. Thank you, Scott Blalock, General Manager

5 out of 5

Posted by on 23 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Scott

We are glad your recent stay at the JW Marriott Austin exceeded expectations. It was our pleasure being your host and we look forward to your next visit. Warmest regards, Scott Blalock, GM

4 out of 5
Beautiful lobby with wonderful ambiance. Great service

Posted by on 16 Jun. 2019

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Comment from Hotel Management

18 Jun. 2019 by Scott

We appreciate you choosing the JW Marriott Austin and are delighted the hotel and service meet your needs. It was a pleasure to be your host and we look forward to seeing you again in the near future. Warmest regards, Scott Blalock, GM

5 out of 5
The building and room interiors are beautiful and the location is amazing.

Posted by on 16 Mar. 2019

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Comment from Hotel Management

18 Mar. 2019 by Scott

JW Marriott Austin team takes great pride in our hotel and we’re delighted you found our property to be beautiful and the location to be ideal. It was a pleasure being your host and we look forward to welcoming you back for a return visit in the future. Warmest regards, Scott Blalock, GM

5 out of 5
Very nice hotel. Appears to be almost brand new. Rooms are spacious. The gym is very nice and the hotel staff are helpful. A hot tub is the only thing missing.

Posted by on 19 Feb. 2019

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Comment from Hotel Management

1 Mar. 2019 by Scott

We're delighted you had an enjoyable stay and hope you will come back and stay with us again the next time you are in town. Sincerely, Scott Blalock, GM

5 out of 5

Posted by on 1 Jan. 2019

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Comment from Hotel Management

4 Jan. 2019 by Scott

Thank you for rating your experience. We're delighted you had a great time and hope to see you again the next time your travels bring you to Austin. Sincerely, Scott Blalock, GM

5 out of 5
The room was very comfortable but the following would make it better: Room should have a refrigerator and more and brighter lights.

Posted by on 26 Dec. 2018

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Comment from Hotel Management

8 Jan. 2019 by Scott

Thank you for your feedback. We are sorry you were disappointed about not having a refrigerator in your guestroom. We are required by Marriott to follow their standards to ensure consistency within brand and at this time they are not part of the JW Brand Standard. We do have a limited number available to be delivered upon request. On your next visit, please let the reservation department know that you require one in your room and they will be happy to make a note in your record. Sincerely, Scott Blalock, GM

4 out of 5
The view was awesome, very pretty overlooking the city

Posted by , from Austin on 26 Nov. 2018

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Comment from Hotel Management

30 Nov. 2018 by Scott

We enjoyed having you as our guest, Peter, and we're delighted to hear your guestroom exceeded your desires. We appreciate you choosing to stay at JW Marriott and look forward to welcoming you back to Austin for a return visit in the future. Wishing you a peaceful and joyous holiday season! Warmest regards, Scott Blalock, GM

5 out of 5

Austin Stay

Pros: Centrally located in town. Within walking to many spots
Cons: NA
Location: Hotel was close to the normal tourist spots, Capital, river, bars/restaurants, etc.
Hotel Staff were very helpful from the very start.

Posted by , from Scottsdale, AZ on 21 Jun. 2018

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Comment from Hotel Management

22 Jun. 2018 by Scott

We appreciate your taking the time to share your experience. Everything we do is intended to make your visit extraordinary, and I'm happy to learn our staff provided you with excellent customer care. The next time you find yourself in Austin we hope you will allow us to be of service again. Sincerely, Scott Blalock, GM

About the JW Marriott Austin

Location 110 E 2nd St, Austin, TX 78701

Property Features

JW Marriott Austin offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. You'll find a 24-hour business center on site. Event space at this hotel measures 112000 square feet (10405 square meters) and includes a conference center. Spa services, a terrace, and gift shops/newsstands are also featured at the business-friendly JW Marriott Austin. Parking is available for a fee. This 4-star Austin hotel is smoke free.

  • 1 building
  • 1012 guestrooms or units
  • 34 levels
  • 3 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 112000 sq ft of conference space
  • 10405 sq m of conference space
  • Built in 2015
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Austin-Bergstrom International Airport (AUS) (17.7 km / 11 mi)
  • Train station: Austin Station (1.8 km / 1.1 mi)
  • Metro station: Downtown Station (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

JW Marriott Austin offers 1012 air-conditioned accommodations with MP3 docking stations and safes. Beds feature premium bedding. LED televisions come with pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. This Austin hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

  • MP3 dock
  • In-room dining (24 hours)
  • LED television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

OP Italian Austin - This restaurant specializes in Italian cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.

Corner Bar & Restaurant - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Burger Bar - This theme restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 9
  • Couples treatment rooms
  • Manicures and pedicures
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 49.00 per day
  • Valet parking fee: USD 54.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JW Marriott Austin Hotel
  • JW Marriott Austin
  • JW Marriott Austin Hotel
  • JW Marriott Austin Austin
  • JW Marriott Austin Hotel Austin

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.