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4.3 out of 5

"After a long night I needed to sleep, a staff member woke me up, she entered the room while we were still asleep just to see if everything was ok.. wh ... " More

By a verified traveller on Mon 18 Nov 2019

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Hotel Description

4.5-star luxury hotel near Central Park

In historical district

Within a 10-minute walk of this Antigua Guatemala hotel, you'll find Central Park and Santa Catalina Arch. Antigua Guatemala Cathedral and Jade Maya Factory and Museum are also within half a mile (1 km).

Award-winning

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Fireplaces

Boasting fireplaces and jetted bathtubs, the 130 guestrooms offer Smart TVs with cable channels, along with minibars. Other amenities include room service, premium bedding, and pillow menus.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$148* Per night/room 3 Jul. - 4 Jul.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite Spa Living

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Museo Spa Casa Santo Domingo ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Museo Spa Casa Santo Domingo

Everyone (1) Family (2)
3 out of 5
After a long night I needed to sleep, a staff member woke me up, she entered the room while we were still asleep just to see if everything was ok.. what is that nonsense? Food in the restaurant is very expensive and way below average, they even make you wait in line a long time, and you can see they have empty tables... they even charged me for the bottles of water they leave in the bathroom.

Posted by , from Guatemala City on 18 Nov. 2019

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Comment from Hotel Management

29 Nov. 2019 by Gerardo García - Front Desk Manager

Dear Vin, We are sorry to know you didn't have a positive experience since we strive to give good service. To ensure our guests rest is priority. A "do not disturb" sign was available in your room to hang it on the door. When the housekeepers see it they know they don't have to go in or interrupt. Please excuse us if this didn't happen. Regarding the bottles of water in your room, I am pleased to tell you that we work with different projects that support the community and with your purchase of these items you contribute to the development of public schools. We hope to serve you again in a near future.

5 out of 5
Beautiful hotel grounds. Rooms are large and well maintained.

Posted by on 18 Mar. 2019

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5 out of 5
Excellent Spa and facilities. Great food. Excellent service.

Posted by on 16 Dec. 2018

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Property Features

Hotel Museo Spa Casa Santo Domingo offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. There's an onsite business center. A sauna, a terrace, and tour/ticket assistance are also featured at the luxury Hotel Museo Spa Casa Santo Domingo. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 4.5-star Antigua Guatemala hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 2 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1989
  • Bar by the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Guatemala City (GUA-La Aurora Intl.) (39.9 km / 24.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel Museo Spa Casa Santo Domingo offers 130 air-conditioned accommodations with fireplaces and minibars. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Bathrooms include bathtubs or showers with jetted bathtubs and hair dryers. Business-friendly amenities include complimentary newspapers and safes. A nightly turndown service is provided and housekeeping is offered daily.

  • Fireplace
  • Jetted tub
  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Pillow options
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11 AM.

El Refrectorio - Overlooking the garden, this restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

El Tenedor Del Cerro - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.
  • Cribs (infant beds) are available for USD 8.0 per day.

Pet Policy

  • Pets: USD 61 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 25 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property charges a fee of USD 45 per night for use of the sofabed.

This property will place an authorization in credit card for the total of the stay for any bookings where payment will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • No elevators

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 20 per person (approximately)
  • Airport shuttle fee: USD 60 per person (roundtrip)
  • Pet fee: USD 61 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 8.0 per day
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Domingo
  • Casa Hotel Santo Domingo
  • Casa Santo Domingo
  • Casa Santo Domingo Antigua Guatemala
  • Casa Santo Domingo Hotel
  • Hotel Casa Domingo
  • Museo Spa Casa Santo Domingo
  • Hotel Casa Santo Domingo Antigua Guatemala
  • Hotel Museo Spa Casa Santo Domingo Hotel
  • Hotel Museo Spa Casa Santo Domingo Antigua Guatemala
  • Hotel Museo Spa Casa Santo Domingo Hotel Antigua Guatemala

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

  • Hotel Museo Spa Casa Santo Domingo is listed in the 2013 Condé Nast Traveler Top 100 List.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.