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In-room safe, free WiFi
In-room safe, free WiFi
In-room safe, free WiFi

Guest reviews

4.8 out of 5 Exceptional
28 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Pet Friendly
Outdoor Space
Barbecue Grill

Cleaning and safety practices

Professionally cleaned
Cleaned with disinfectant
Contactless check-out


Explore the area

Popular LocationAkumal Ecological Center9 min drive
Popular LocationHalf Moon Bay14 min drive
Popular LocationYal-ku Lagoon16 min drive
AirportTulum, Quintana Roo (TUY)31 min drive

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    About this area


    Located in Akumal, Cenote Balam-Ha is on the riverwalk. The area's natural beauty can be seen at Akumal Beach and Half Moon Bay, while Xel-Há Park and Ecopark Kantun Chi are popular area attractions. Akumal Ecological Center and Aktun Chen are also worth visiting. With kayaking, scuba diving, and snorkeling nearby, you'll find plenty of adventures in the water. Our guests love the property's quiet location.

    Popular Location

    What's nearby

    • Akumal Beach - 9 min drive
    • Akumal Ecological Center - 9 min drive
    • Half Moon Bay - 14 min drive
    • Yal-ku Lagoon - 16 min drive
    • Taj Mahal Cenote - 21 min drive

    Getting around

    • Cancun Intl. Airport (CUN) - 87 min drive

    About this property

    Entire place

    You'll have the entire cabin to yourself and will only share it with other guests in your party.

    Cenote Balam-Ha

    Along with a lazy river, this smoke-free cabin has concierge services and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, tour/ticket assistance, and a garden are onsite. All 16 cabins offer free WiFi, ceiling fans, and laptop-compatible safes.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Property is professionally cleaned
    Disinfectant is used to clean the property

    Social distancing

    Contactless check-out
    This information is provided by our partners.

    Property amenities


    • Near the beach


    • 2 hot springs
    • Hot springs open from 8:00 AM - 6:00 PM
    • Hot springs water temperature (Fahrenheit) - 75


    • Free WiFi

    Parking and transportation

    • Free self parking

    Family friendly

    • Childcare (surcharge)

    Outdoor areas

    • Terrace
    • Barbecue grill
    • Garden
    • Picnic area


    • Dry cleaning/laundry service
    • Laundry facilities


    • Ceiling fan


    • Smoke-free property

    Services and conveniences

    • Concierge services
    • Tour/ticket assistance
    • Daily housekeeping
    • Luggage storage
    • Safe at front desk
    • Laptop-compatible safe

    Location highlights

    • On the river
    • On the boardwalk
    • On the riverwalk

    Things to do

    • Lazy river
    • Ecotours on site
    • Windsurfing nearby
    • Boat tours nearby
    • Scuba diving nearby
    • Snorkeling nearby
    • Sailing nearby
    • Kayaking nearby


    • 16 rooms
    • 6 buildings



    Minimum check-in age - 18


    Check-out before 11 AM

    Special check-in instructions

    There is no front desk at this property
    For more details, please contact the property using the information on the booking confirmation
    Deposit is payable by PayPal .


    Pets stay free

    Children and extra beds

    Children are welcome
    Cribs (infant beds) are not available

    Property payment types

    Important information

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property advises that enhanced cleaning and guest safety measures are currently in place
    The property is professionally cleaned, and disinfectant is used to clean the property
    Contactless check-out is available
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    We should mention

    Hot springs access available from 8:00 AM to 6:00 PM
    Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

    Guest reviews

    Overall score and ratings for Cenote Balam-Ha

    28 reviews
    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition
    5.0 out of 5 Excellent
    • Liked: Cleanliness, amenities

    Beautiful Cenote near the room. Rooms in the middle of the jungle, all equipment you need. Great service and attention.

    Stayed 3 nights in Jan 2020
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    A unique nature experience, a very special place, filled with personal touch. The cenote is wonderful and the trail around it is well mantained. The palapa allows you to enjoy nature and observe animals, whilst comfortably sitting in one of the two living rooms. Very attentive hosts, rapidly responding to requests or minor maintenance isue, which are normal in the forest. Highly recommend for people wanting to live someplace different.

    Stayed 2 nights in Jan 2020
    5.0 out of 5 Excellent
    • Liked: Cleanliness, amenities

    It is a magical place. The owners are very hospitable. The villa is specious and full of art. The water of the Cenote is magnificent. Thank you very much! We are planning to come to your place again. Kindly, Anton and Eugenia

    Stayed 6 nights in Dec 2019
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stunning property with an amazing one of a kind atmosphere. Beautiful lodging with wonderful and artistic sense for design and detail in a embedded in a natural paradise.

    Stayed 2 nights in Mar 2019
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    This is one of the best experiences you will ever have. The spot is unique and Franco and his team will make your stay unforgettable.

    Stayed 2 nights in Feb 2019