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4.1 out of 5

"The hotel was very clean. Staff was super attentive to making sure we were having. Great time. Great follow up. Thought there could be more entertainm ... " More

By a verified traveller on Sun 10 Oct 2021

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Hotel Description

4-star beachfront property near Akumal Beach

On the beach

Within a 15-minute walk of the property, you'll find Riviera Maya Golf Club and Aktun Chen. Akumal Beach and Xcacel Beach are also within 3 miles (5 km).

All-inclusive

This smoke-free property features a private beach, a golf course, and a full-service spa. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Bring the family and enjoy the free kid's club, children's pool, and playground.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 978 guestrooms also offer free WiFi and balconies. LCD TVs come with satellite channels, and other amenities include room service and rainfall showerheads.

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$211* Per night/room 25 Oct. - 26 Oct.

Suite

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Premium Room, Oceanfront (Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, Oceanfront (Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room (Superior)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Bahia Principe Grand Tulum - Newly Renovated ratings based on 24 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bahia Principe Grand Tulum - Newly Renovated

Everyone (13) Family (8)
5 out of 5
The hotel was very clean. Staff was super attentive to making sure we were having. Great time. Great follow up. Thought there could be more entertainment throughout the day. Activities seemed to repeat every other day. Food options were ggreatcouldbonly book a la carte dinners 3 times if you booked 7 nights.

Posted by on 10 Oct. 2021

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Comment from Hotel Management

11 Oct. 2021 by Online Reputation

Dear guest, It was a great honor to host you during your visit to Bahia Principe Hotels & Resort Riviera Maya, thank you so much for taking the time to share your personal perceptions! The feedback of our guests are very valuable for our work team as they give us the tools to detect the areas to improve, your observations have been shared with our management team in order to correct these situations. We hope to welcome you again in the near future. Kind regards! Irma Ramos Bahia Principe Grand Tulum.

3 out of 5
Cannot really access the ocean from this property. Sea Turtles are being protected and there is a thick brown seaweed all across the sand that is odorous. The staff at this facility are less than helpful or friendly.

Posted by on 2 Aug. 2021

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Comment from Hotel Management

21 Aug. 2021 by Online Reputation

Dear Guest: First of all thank you for visiting our hotel and for sharing your point of view. Regarding the situation described, we are sorry that we have not exceeded your expectations, accept our sincere apologies that certainly does not reflect the commitment and the quality that we have exhibited for many years. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Sending you our best regards, Irma Ramos Bahia Principe Grand Tulum

5 out of 5
We loved everything at the resort! I travel with one friend and her 7 year old daughter. The room was great, a big king bed and a couch bed, all comfortable. it wasn't far from the main pools, restaurants, etc. There were trolleys to take us around if needed. The restaurants were great; the main buffet had so many options, for all meals; the pool side food places were convenient and had great options; from the specialty restaurants we went to two, Tequila which had great Mexican food and La Gran Tortuga, where i had a great steak dish. there were a lot of bars, so many options of drinks and of course, great tequila. The staff was great, so friendly and helpful; Victor at the gym (which was great, so many machines/options) was very helpful getting me spots to workout daily; Angel with entertainment was always making sure we had fun! The biggest highlight were the options for family and kids! they had shows, activities, kids/teen club, plus 2 pool areas for them. I highly recommend this resort for families; but also great for people who want to relax and have fun. My only complaint was the beaches! we couldn't go to swimming due to a seaweed issue, that we weren't told about. Not only that, but the seaweed didn't smell well and we could often smell it in the resort. I wish we were told about it before going.

Posted by on 7 Jun. 2021

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Comment from Hotel Management

9 Jun. 2021 by Bahia Principe

Dear Guest, We would like to express our gratitude for choosing our hotel for your vacations. We thank you for your evaluation and we hope that you spent a wonderful holiday in the resort. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Kind Regards,

5 out of 5
Salimos encantadas del hotel!! Disfrutamos de cada espacio, el servicio de los bufetes fueron muy buenos, los del entretenimiento mantenían felices a todos, cada rincón del hotel es único y mágico! Variedad de comidas, bebidas, shows, piscinas y hasta bailes!

Posted by on 15 May 2021

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Comment from Hotel Management

18 May 2021 by Bahia Principe

Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

5 out of 5
Great place to go with your family a lot of different activities that kept the kids and adults entertained very friendly staff.

Posted by , from Illinois on 10 Dec. 2020

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Comment from Hotel Management

14 Dec. 2020 by Online reputation

Dear Guest: Thank you for choosing our facility as your holiday destination.We are happy to know that you completely enjoyed your holidays at the resort.It was honor for our entire team to be at your service again making your holiday enjoyable. Best regards, Lucero Alvarado Bahia Principe Grand Tulum

5 out of 5

Posted by on 15 Feb. 2020

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Comment from Hotel Management

9 Mar. 2020 by Online Reputation

Dear Guest, First of all we would like to thank you for choosing Grand Bahia Principe Tulum! We are glad to know that you enjoyed your time in our hotel and we thank you very much for your score. We will be more than happy to welcome you again! Our best regards! Tania Velázquez

3 out of 5
The seaweed has made swimming undesirable and has a bad smell. I hope this situation clears up soon and has not hurt the beautiful water they once had.

Posted by , from Maryland on 23 May 2019

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5 out of 5
Very pleasant, helpful and friendly staff. Pool and beach kept clean

Posted by on 12 Apr. 2019

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5 out of 5
This was our first resort stay and first time in Mexico so we don’t have much to compare it to. However, as a hotel worker I am pretty picky when it comes to service and the service here exceeded my expectations. The bell staff were especially amazing with bringing us to our rooms and taking our suitcase up the stairs to our room. The staff were extremely happy and always eager to please. We especially loved the team who leads the entertainment and many classes you can take during the day such as Spanish, Zumba. Salsa, etc. The nightlife was great with live music in the lobby bars, then a show at the theater, followed by dancing in the hacienda and the nightclub which opens at midnight. We didn’t have a single bad experience. The buffet food was suitable for our food allergies as well (vegetarian/vegan and gluten-free), although I wish there could’ve been more plain beans (without beef in them) for protein and other plant-based proteins as well would’ve been great. However, the restaurants were great at accomidating our needs. Overall, would definitely stay again!

Posted by on 15 Mar. 2019

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2 out of 5
Close to beach with good restaurants and good pools. Rooms are old and lots of problems. Shower leaked onto floor and air conditioning didn't work in 1 room. Tv reception poor and toilet didn't flush well in another. 3rd room had a family door so you could hear people talking and coughing at 4am in next room.

Posted by on 19 Feb. 2019

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About the Bahia Principe Grand Tulum - Newly Renovated

Location Crta Chetumal - Cancun Km 250, Akumal, QROO 77760

All-inclusive Details

  • Gratuities included
  • Snorkeling included
  • Kayaking included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Bicycling included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Access to offsite clubs included
  • Premium/non-domestic beverages not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • A la carte or gourmet dining is limited
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only
  • Minibar beverages - restrictions apply
  • Tennis lessons included

Property Features

Bahia Principe Grand Tulum - Newly Renovated is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Summer fun is a breeze at Bahia Principe Grand Tulum - Newly Renovated, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is available daily. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. This 4-star Akumal property is smoke free.

  • 978 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 7 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 5
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Bahia Principe Grand Tulum - Newly Renovated offers 978 accommodations with safes and complimentary bottled water. Rooms open to balconies. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Separate bedroom
  • Jetted tub
  • In-room dining
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Gran Tortuga - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.

Tequila - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Don Pablo - This restaurant serves dinner only. Reservations are required. Open daily.

Las Olas - Onsite buffet restaurant. Open 24 hours. Open daily.

Room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Massages on beach
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

  • No rollaway/extra beds available
  • No elevators
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Masks are compulsory at the property
  • Food service has been amended for enhanced safety

Hotel Names

  • All Inclusive Bahia
  • All Inclusive Tulum
  • Bahia All Inclusive
  • Grand Bahia Principe Tulum All Inclusive All-inclusive property
  • Grand Bahia Principe Tulum All Inclusive Akumal
  • Principe Bahia
  • Principe Tulum
  • Tulum Bahia
  • Tulum Principe
  • Tulum Principe Bahia
  • Grand Bahia Principe Tulum Akumal
  • Bahia Principe Tulum Inclusiv
  • Grand Bahia Principe All Inclusive
  • Grand Bahia Principe
  • Bahia Principe Grand Tulum
  • Grand Bahia Principe Tulum All Inclusive
  • Bahia Principe Grand Tulum All Inclusive
  • Bahia Principe Grand Tulum - Newly Renovated Akumal

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.